SmartOrder – Patterson Ordering Unavailable
Investigating - SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.

Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.

Our teams are actively investigating and will share updates as more information becomes available.
Jan 05, 2026 - 14:00 EST
Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Results Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
100.0 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
100.0 % uptime
Today
SmartService Operational
90 days ago
100.0 % uptime
Today
ezyVet Software Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: USA and Canada West Operational
90 days ago
99.93 % uptime
Today
ezyVet Software: USA and Canada Central/East Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Australia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: New Zealand Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Asia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
100.0 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
100.0 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
100.0 % uptime
Today
ezyVet Third Party Integrations Operational
90 days ago
99.88 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Operational
90 days ago
99.33 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Operational
90 days ago
99.42 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
100.0 % uptime
Today
SMS Providers Operational
90 days ago
99.91 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
90 days ago
99.97 % uptime
Today
Other Integrations Operational
90 days ago
99.94 % uptime
Today
Vet Radar Operational
90 days ago
100.0 % uptime
Today
SmartFlow Operational
90 days ago
99.92 % uptime
Today
iPad Operational
90 days ago
99.88 % uptime
Today
Web Operational
90 days ago
99.88 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Diagnostic Imaging Operational
90 days ago
100.0 % uptime
Today
IDEXX Web PACS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Images Operational
90 days ago
100.0 % uptime
Today
PIMS Ordering Operational
90 days ago
100.0 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Telemedicine Operational
90 days ago
99.99 % uptime
Today
VetMedStat Operational
90 days ago
100.0 % uptime
Today
VMS Pro Operational
90 days ago
100.0 % uptime
Today
VMS18 Operational
90 days ago
100.0 % uptime
Today
VMS Admin Operational
90 days ago
100.0 % uptime
Today
PowerScribe One Operational
90 days ago
100.0 % uptime
Today
CardioPet Operational
90 days ago
100.0 % uptime
Today
DVMInsight Operational
90 days ago
99.97 % uptime
Today
Cornerstone Degraded Performance
90 days ago
99.99 % uptime
Today
Online Payments Operational
90 days ago
99.98 % uptime
Today
SmartOrder - Online Inventory Ordering Degraded Performance
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Neo Operational
90 days ago
99.88 % uptime
Today
Neo Software Operational
90 days ago
99.88 % uptime
Today
Neo Payments Operational
SMS (Text) Messages Operational
Third Party Integrations Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
99.97 % uptime
Today
Enterprise Manager Login Operational
90 days ago
99.97 % uptime
Today
Control Center Operational
90 days ago
99.97 % uptime
Today
Analytics Operational
90 days ago
99.97 % uptime
Today
DataPoint Operational
90 days ago
99.99 % uptime
Today
DataPoint-API Operational
90 days ago
99.99 % uptime
Today
Petly Plans Operational
90 days ago
99.83 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
99.19 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Vello Operational
90 days ago
99.99 % uptime
Today
Neo Vello Operational
90 days ago
99.99 % uptime
Today
ezyVet Vello Operational
90 days ago
99.99 % uptime
Today
Cornerstone Vello Operational
90 days ago
99.99 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

VetEnvoy Scheduled Maintenance Jan 30, 2026 19:30 - Feb 1, 2026 19:30 EST

VetEnvoy will be undergoing Scheduled Maintenance from January 30th at 7:30pm to February 1st at 7:30pm.

During this time their services will be unavailable through integrated PMS. If further assistance is required during this time, VetEnvoy has recommended reaching out to them directly.
Posted on Jan 27, 2026 - 11:26 EST
Jan 28, 2026

No incidents reported today.

Jan 27, 2026
Mass Communications in Vello not sending to Microsoft email addresses
Resolved - This incident is now resolved. However, we continue to monitor our email deliverability closely.
Jan 27, 14:58 EST
Monitoring - We have identified the root cause and are continuing to apply fixes and improvements. We are monitoring the system closely.
Jan 14, 17:31 EST
Investigating - We are currently investigating an issue where Vello Mass Communication emails are not sending to Microsoft email addresses (@live.com, @outlook.com, etc.). Other transactional emails such as reminders are still sending appropriately.
Dec 23, 11:50 EST
Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026
Web PACS 26.1
Completed - The scheduled maintenance has been completed.
Jan 22, 21:52 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 20:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 15, 17:54 EST
VetMedStat 26.1 Release
Completed - The scheduled maintenance has been completed.
Jan 22, 15:47 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 15:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 19, 12:31 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 15, 17:56 EST
Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026
IHD Ordering Delay
Resolved - This incident has been resolved.
Jan 19, 16:13 EST
Monitoring - Delays in IHD Orders are recovering and we are monitoring the recovery.
Jan 19, 11:17 EST
Identified - You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue.

As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.
Jan 19, 10:00 EST
Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026
Authorize.net Outage
Resolved - Authorize.net has deployed a fix for the issue that was causing the hosted payments page to not load. Everything is operational again.
Jan 16, 07:58 EST
Identified - Authorize.net is currently experiencing an outage that is impacting Petly Plans payment profiles. We update as we get more information
Jan 15, 14:37 EST
Jan 15, 2026
Issue viewing diagnostics results from the patient Results tab in Neo
Resolved - This incident has been resolved.
Jan 15, 18:02 EST
Update - A fix is rolling out to all customers.

We'll provide another update once the fix is fully released.
Jan 15, 17:00 EST
Identified - The Neo team is aware of an issue impacting some customers when viewing diagnostic results from the patient Results tab.

Until the issue is resolved:
- View diagnostic results from the Diagnostic Orders and Results page
- View results directly in VetConnect PLUS

We are working on a fix and will provide another update no later than 5:00PM ET, January 15.
Jan 15, 10:54 EST
Jan 14, 2026
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