SmartOrder — IDEXX online ordering and order matching
Investigating - SmartOrder is currently experiencing two issues affecting IDEXX online ordering in Cornerstone. These are both related to IDEXX integration but are being tracked as distinct problems.

At this time, IDEXX orders submitted through SmartOrder within Cornerstone may fail to complete successfully or may need to be retried. This does not appear to affect every order, but online ordering is not fully reliable while we investigate.

We are also aware of a separate issue in which IDEXX orders placed outside of Cornerstone (for example, by phone or through IDEXX Online Ordering) are not being sent to SmartOrder so they can be returned to Cornerstone for matching or receiving.

Practices are encouraged to place IDEXX orders by phone or through the IDEXX portal when online ordering from Cornerstone is unsuccessful, and to enter those orders manually in Cornerstone until service is restored.

Our teams are actively investigating both issues and will share updates as more information becomes available.
Jun 23, 2026 - 08:21 EDT
SmartOrder – Patterson Ordering Unavailable
Investigating - SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.

Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.

Our teams are actively investigating and will share updates as more information becomes available.
Jan 05, 2026 - 14:00 EST
Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Results Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Ordering - Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Ordering - In House Diagnostics Operational
90 days ago
100.0 % uptime
Today
ezyVet Software Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: USA and Canada West Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: USA and Canada Central/East Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Australia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: New Zealand Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Asia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
100.0 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
100.0 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
100.0 % uptime
Today
ezyVet Third Party Integrations Operational
90 days ago
99.67 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Operational
90 days ago
100.0 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
100.0 % uptime
Today
SMS Providers Operational
90 days ago
96.6 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
90 days ago
99.45 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Vet Radar Operational
90 days ago
100.0 % uptime
Today
SmartFlow Operational
90 days ago
98.37 % uptime
Today
iPad Operational
90 days ago
98.37 % uptime
Today
Web Operational
90 days ago
98.37 % uptime
Today
Integration Operational
90 days ago
98.37 % uptime
Today
Diagnostic Imaging Operational
90 days ago
99.99 % uptime
Today
IDEXX Web PACS Operational
90 days ago
99.96 % uptime
Today
Diagnostic Images Operational
90 days ago
99.99 % uptime
Today
PIMS Ordering Operational
90 days ago
100.0 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Telemedicine Operational
90 days ago
99.84 % uptime
Today
VetMedStat Operational
90 days ago
99.74 % uptime
Today
VMS Pro Operational
90 days ago
99.73 % uptime
Today
VMS18 Operational
90 days ago
99.75 % uptime
Today
VMS Admin Operational
90 days ago
99.74 % uptime
Today
PowerScribe One Operational
90 days ago
99.98 % uptime
Today
CardioPet Operational
90 days ago
100.0 % uptime
Today
DVMInsight Operational
90 days ago
99.91 % uptime
Today
Cornerstone Degraded Performance
90 days ago
100.0 % uptime
Today
Online Payments Operational
90 days ago
100.0 % uptime
Today
SmartOrder - Online Inventory Ordering Degraded Performance
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
MyCornerstone Operational
90 days ago
100.0 % uptime
Today
Neo Operational
90 days ago
99.66 % uptime
Today
Neo Software Operational
90 days ago
99.66 % uptime
Today
SMS (Text) Messages Operational
Third Party Integrations Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
98.56 % uptime
Today
Enterprise Manager Login Operational
90 days ago
98.55 % uptime
Today
Control Center Operational
90 days ago
98.58 % uptime
Today
Analytics Operational
90 days ago
98.54 % uptime
Today
DataPoint Operational
90 days ago
100.0 % uptime
Today
DataPoint-API Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Vello Operational
90 days ago
99.98 % uptime
Today
Neo Vello Operational
90 days ago
99.97 % uptime
Today
ezyVet Vello Operational
90 days ago
99.94 % uptime
Today
Cornerstone Vello Operational
90 days ago
99.97 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Vet Radar Scheduled Maintenance - Security Improvement Aug 3, 2026 02:45-03:30 EDT

We’re providing advance notice of a short Vet Radar maintenance window to apply an important security improvement.

Date and time

New Zealand – Monday, 3 August at 7:00 pm NZST
Australia Eastern – Monday, 3 August at 5:00 pm AEST
Singapore – Monday, 3 August at 3:00 pm SGT
Central Europe – Monday, 3 August at 9:00 am CEST
United Kingdom – Monday, 3 August at 8:00 am BST
US Eastern – Monday, 3 August at 3:00 am EDT
US Pacific – Monday, 3 August at 12:00 am PDT


Expected duration – Approximately 10 minutes

Users may experience a brief interruption during this window. No action is required.

The Vet Radar team will monitor the platform and verify that services are operating normally once the maintenance is complete.
Posted on Jul 21, 2026 - 18:34 EDT

Jul 29, 2026

No incidents reported today.

Jul 28, 2026

VetConnect PLUS Ordering Maintenance (Canada West, Austria, South Africa regions)
Completed - The scheduled maintenance has been completed.
Jul 28, 22:48 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 22:00 EDT
Scheduled - The VC+ Ordering and PIMS Integrations team will performing maintenance in the Canada West, Austria, and South Africa regions in the on Tuesday July 28th at 10:00 PM EST.

For a 10-minute window during the maintenance, we expect the following customer impacts, limited to customers in Canada West, Austria, and South Africa:

- Customers with an open order from before the maintenance which has not been placed will need to refresh the Ordering module to complete their order
- There will be a delay in order processing for real-time orders such as in-house diagnostic testing
- While editing orders, test codes already in the order will not be able to be removed
- Attempting to cancel an order may result in an error
Jul 28, 11:44 EDT
PowerScribe One - Users unable to connect to speech services
Resolved - This incident has been resolved.
Jul 28, 22:05 EDT
Monitoring - A fix has been implemented. Users should now be able to log into the application and create reports. We will continue to monitor.
Jul 28, 21:10 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 28, 20:55 EDT
Investigating - WE are currently investigating an issue with PowerScribe One.
Users are currently unable to use the service.
Jul 28, 20:20 EDT
VMS and Web PACs slowness
Resolved - This incident has been resolved.
Jul 28, 19:24 EDT
Monitoring - A fix has been made. You should be able to view images again. We will continue to monitor.
Jul 28, 18:19 EDT
Investigating - We are actively investigating an issue with Image Manager (Web PACS) that is impacting the VMS application.

Expected Impact:
Slowness across both systems.
Intermittent errors when viewing images.
Total login or access failure for some users.

We are working to resolve this as quickly as possible
Jul 28, 18:11 EDT

Jul 27, 2026

VetMedStat 26.9.2
Completed - The scheduled maintenance has been completed.
Jul 27, 16:40 EDT
Verifying - Verification is currently underway for the maintenance items.
Jul 27, 15:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 15:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 27, 09:51 EDT

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

ezyVet Third Party Integration Issue - Heska Imaging
Resolved - This incident has been resolved.
Jul 24, 12:00 EDT
Investigating - Heska Imaging, one of our third-party integrations, is currently experiencing an issue with their Server. This is affecting the ability to order diagnostic imaging requests in ezyVet. Please contact Heska Imaging directly for further details.
Jul 24, 09:15 EDT

Jul 23, 2026

IDEXX Web PACS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 23, 20:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 20:00 EDT
Scheduled - IDEXX Web PACS will be undergoing maintenance

Users may experience degraded performance during the scheduled maintenance. Service will return to normal immediately upon completion.
Jul 23, 17:11 EDT

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

VMS Applications - Unable to load applications
Resolved - This incident has been resolved.
Jul 20, 21:38 EDT
Monitoring - The issue preventing users from loading the application has been resolved. Our team identified the root cause and implemented a fix. All systems are operational, and we are actively monitoring the application to ensure ongoing stability.
Jul 20, 20:57 EDT
ezyVet Performance Issue - USE2 - Degraded Performance
Resolved - This incident has been resolved.
Jul 20, 14:28 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 14:00 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 20, 13:00 EDT
Investigating - Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the **USE2** region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Jul 20, 10:49 EDT

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

Web PACS 26.9.1 Maintenance
Completed - The scheduled maintenance has been completed.
Jul 17, 21:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 20:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 17, 17:12 EDT
VMS Pro - Users are unable to see images in the viewer
Resolved - This incident has been resolved.
Jul 17, 16:31 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 14:30 EDT
Investigating - We are currently investigating an issue with users not being to see images in the viewer.
Jul 17, 13:31 EDT
Web PACS - Unable to Import/Export Images
Resolved - This incident has been resolved.
Jul 17, 16:30 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 14:30 EDT
Update - We are continuing to investigate the issue with Import and Export, and are now also looking at issues with loading patients and images. We will update shortly.
Jul 17, 13:56 EDT
Investigating - WE are currently investigating an issue with Import & Export functionality in Web PACS.
Jul 17, 13:04 EDT
Issue starting IDEXX Payments transactions from Neo
Resolved - This incident has been resolved.
Jul 17, 08:59 EDT
Update - A fix has been applied and we're monitoring the system.
Jul 16, 18:17 EDT
Update - We are continuing to investigate reports of this issue. Until it is resolved, please use Empty Cache and Hard Reload as needed.
Jul 16, 16:39 EDT
Monitoring - A fix has been applied and we're monitoring the system.
Jul 16, 13:31 EDT
Identified - The Neo team is aware of an issue impacting IDEXX Payments transactions. We are working with our IDEXX Payments partners to understand the root cause.

In Google Chrome, please Empty Cache and Hard Reload to resolve the issue.

Mac
- Open the page you want to refresh.
- Open Chrome DevTools using Command (⌘) + Option + I.
- With DevTools open, click and hold or right-click the Reload button beside the address bar.
- Select Empty Cache and Hard Reload.
Windows
- Open the page you want to refresh.
- Open Chrome DevTools using Ctrl + Shift + I or F12.
- With DevTools open, click and hold or right-click the Reload button beside the address bar.
- Select Empty Cache and Hard Reload.
Jul 16, 11:53 EDT
Web PACS 26.9 Release
Completed - The scheduled maintenance has been completed.
Jul 17, 02:36 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 20:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 16, 10:05 EDT

Jul 16, 2026

VetMedStat 26.9 Release
Completed - The scheduled maintenance has been completed.
Jul 16, 15:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 15:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 16, 10:03 EDT
Diagnostic Imaging and Telemedicine ML-Apps and Lambda 26.9 Release
Completed - The scheduled maintenance his still in progresss
Jul 16, 11:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 10:15 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 16, 10:09 EDT

Jul 15, 2026

ezyVet Performance Issue USE1
Resolved - This incident has been resolved.
Jul 15, 16:54 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 16:05 EDT
Investigating - Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE1 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Jul 15, 15:51 EDT
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