Cornerstone - SmartOrder - MWI
Update - We are continuing to work on a fix for this issue.
Sep 04, 2026 - 16:04 EDT
Identified - Practices can still retrieve and process orphan/receiving orders that are already in SmartOrder. New MWI order information is not coming in, and placing new MWI orders is still failing because no response is returned when an order is submitted.

We are continuing to work with MWI to restore order placement and order history updates.
Sep 04, 2026 - 15:45 EDT
Monitoring - Orphans & orders are now coming in. Will contintue to monitor
Sep 02, 2026 - 14:37 EDT
Investigating - SmartOrder for MWI is currently experiencing two order processing issues:
+ Unable to place orders.
+ Orphan orders are not coming in.
Aug 27, 2026 - 14:32 EDT
SmartOrder — IDEXX online ordering and order matching
Investigating - SmartOrder is currently experiencing two issues affecting IDEXX online ordering in Cornerstone. These are both related to IDEXX integration but are being tracked as distinct problems.

At this time, IDEXX orders submitted through SmartOrder within Cornerstone may fail to complete successfully or may need to be retried. This does not appear to affect every order, but online ordering is not fully reliable while we investigate.

We are also aware of a separate issue in which IDEXX orders placed outside of Cornerstone (for example, by phone or through IDEXX Online Ordering) are not being sent to SmartOrder so they can be returned to Cornerstone for matching or receiving.

Practices are encouraged to place IDEXX orders by phone or through the IDEXX portal when online ordering from Cornerstone is unsuccessful, and to enter those orders manually in Cornerstone until service is restored.

Our teams are actively investigating both issues and will share updates as more information becomes available.
Jun 23, 2026 - 08:21 EDT
SmartOrder – Patterson Ordering Unavailable
Investigating - SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.

Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.

Our teams are actively investigating and will share updates as more information becomes available.
Jan 05, 2026 - 14:00 EST
Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
Diagnostic Results Operational
Web Operational
Mobile Operational
Ordering - Reference Laboratory Operational
Ordering - In House Diagnostics Operational
ezyVet Software Operational
ezyVet Software: USA and Canada West Operational
ezyVet Software: USA and Canada Central/East Operational
ezyVet Software: Australia Operational
ezyVet Software: New Zealand Operational
ezyVet Software: Asia Operational
ezyVet Software: Europe/Middle East/Africa Operational
ezyVet Software: Version Specific Operational
ezyVet Datalake Operational
ezyVet Go Operational
ezyVet Scan Operational
ezyVet Kiosk and ezyVet Connect Operational
ezyVet Academy/Absorb Platform Operational
ezyVet Third Party Integrations Operational
Cubex Operational
Diagnostic Integrations Operational
Emailed Labs Operational
Fax Integrations Operational
Insurance Integrations Operational
PACS Medical Imaging integrations Operational
Payment Integrations Operational
Product supplier Integrations Operational
SMS Providers Operational
Xero Operational
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
Other Integrations Operational
Vet Radar Operational
SmartFlow Operational
iPad Operational
Web Operational
Integration Operational
Diagnostic Imaging Operational
IDEXX Web PACS Operational
Diagnostic Images Operational
PIMS Ordering Operational
PathPIXX Operational
Telemedicine Operational
VetMedStat Operational
VMS Pro Operational
VMS18 Operational
VMS Admin Operational
PowerScribe One Operational
CardioPet Operational
DVMInsight Operational
Cornerstone Partial Outage
Online Payments Operational
SmartOrder - Online Inventory Ordering Partial Outage
IDEXX Reference Laboratory Operational
MyCornerstone Operational
Neo Operational
Neo Software Operational
SMS (Text) Messages Operational
Third Party Integrations Operational
rVetLink Operational
Portal Operational
Referral Import (API) Operational
Enterprise Manager Operational
Enterprise Manager Login Operational
Control Center Operational
Analytics Operational
DataPoint Operational
DataPoint-API Operational
Petly Plans Operational
Petly Plans Operational
PIMS Data Integration Service Operational
Authorize.net Operational
PDF Service Operational
Email Service Operational
Pet Health Network Pro Operational
Petly Pages Operational
Postcards Operational
Texting Operational
Mobile App Operational
Pet Health Network Pro Operational
Vello Operational
Neo Vello Operational
ezyVet Vello Operational
Cornerstone Vello Operational
Pet Owner Portals Operational
Texting Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 10, 2026

No incidents reported today.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Webpacs - Delayed DICOM sending
Resolved - This incident has been resolved.
Sep 8, 17:07 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 8, 17:01 EDT
Investigating - We are currently investigating this issue.
Sep 8, 16:42 EDT
VMS Pro - Cases not making it into inboxes so they can be fed to specialists
Resolved - Case continue to feed to specialists as expected, Closing incident.
Sep 8, 11:21 EDT
Monitoring - Inbox counts are low, but we can see cases are making their way to the inboxes and being fed to specialists. We will continue to monitor.
Sep 8, 09:19 EDT
Investigating - We are currently investigating this issue.
Sep 8, 08:29 EDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Unresolved incident: Cornerstone - SmartOrder - MWI.

Sep 3, 2026

ezyVet - AWS outage - Potential impact for ezyVet customers in USW2
Resolved - This incident has been resolved.
Sep 3, 20:11 EDT
Update - AWS have advised they are seeing early signs of recovery and resolution of this incident and are continuing to monitor the situation.

We are continuing investigations into any specific impacts for ezyVet customers and will provide additional updates as monitoring continues.
Sep 3, 19:38 EDT
Monitoring - AWS have advised they are seeing early signs of recovery and resolution of this incident and are continuing to monitor the situation.

We are continuing investigations into any specific impacts for ezyVet customers and will provide additional updates as monitoring continues.
Sep 3, 18:52 EDT
Investigating - Our technical team are currently investigating the impact of an Amazon Web Services (AWS) outage that may be impacting ezyVet customers.

We are working to determine the exact impact but ezyVet customers in USW2 region may experience instability within ezyVet and impact to third party integration functionality with ezyVet.

Updates on the AWS incident can be found via their status page here: https://health.aws.amazon.com/health/status

We will provide updates as we have more detail available on the impact to ezyVet customers.
Sep 3, 18:09 EDT

Sep 2, 2026

Neo AI Patient History Summarization Outage
Resolved - This incident has been resolved.
Sep 2, 13:29 EDT
Identified - We’re currently experiencing degraded performance with AI Patient History Summarization. Our team is currently working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.
Sep 2, 13:01 EDT

Sep 1, 2026

Delay in results processing for VetConnect PLUS
Resolved - This incident has been resolved.
Sep 1, 13:30 EDT
Investigating - We are currently investigating an issue with our Google cloud provider.
Sep 1, 11:41 EDT

Aug 31, 2026

No incidents reported.

Aug 30, 2026

Smartflow - Patients admitted from Cornerstone are not appearing in Smartflow
Resolved - This incident has been resolved.
Aug 30, 15:45 EDT
Investigating - We are currently investigating this issue.
Aug 29, 20:11 EDT

Aug 29, 2026

Aug 28, 2026

No incidents reported.

Aug 27, 2026

IDEXX Web PACS Scheduled Maintenance: 26.11
Completed - The scheduled maintenance has been completed.
Aug 27, 21:02 EDT
Verifying - Verification is currently underway for the maintenance items.
Aug 27, 20:48 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 20:00 EDT
Scheduled - IDEXX Web PACS will be undergoing maintenance today Wednesday, August 27th, from 8pm ET to 10pm ET. Users may be logged out of IDEXX Web PACS during the scheduled maintenance.
Aug 27, 14:58 EDT
VMS 26.11 Release (Continued)
Completed - The scheduled maintenance has been completed.
Aug 27, 16:50 EDT
Verifying - Verification is currently underway for the maintenance items.
Aug 27, 16:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 16:04 EDT
Scheduled - We are continuing to work on this deployment.
Aug 27, 16:04 EDT
VMS 26.11 Release
Completed - The scheduled maintenance has been completed.
Aug 27, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 15:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time. While no downtime is expected, degraded performance or brief outages may occur.
Aug 26, 22:47 EDT
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