Partially Degraded Service

Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
99.95 % uptime
Today
Diagnostic Results Operational
90 days ago
99.96 % uptime
Today
Web Operational
90 days ago
99.94 % uptime
Today
Mobile Operational
90 days ago
99.96 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
99.88 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
99.88 % uptime
Today
SmartService Operational
90 days ago
99.88 % uptime
Today
ezyVet Software Operational
90 days ago
99.96 % uptime
Today
ezyVet Software: USA and Canada West Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: USA and Canada Central/East Operational
90 days ago
99.71 % uptime
Today
ezyVet Software: Australia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: New Zealand Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Asia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Operational
90 days ago
99.92 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
100.0 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
100.0 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
100.0 % uptime
Today
ezyVet Third Party Integrations Operational
90 days ago
99.85 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Operational
90 days ago
99.33 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Operational
90 days ago
99.42 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
99.73 % uptime
Today
SMS Providers Operational
90 days ago
99.91 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
90 days ago
99.96 % uptime
Today
Other Integrations Operational
90 days ago
99.94 % uptime
Today
Vet Radar Operational
90 days ago
100.0 % uptime
Today
SmartFlow Operational
90 days ago
99.91 % uptime
Today
iPad Operational
90 days ago
99.88 % uptime
Today
Web Operational
90 days ago
99.88 % uptime
Today
Integration Operational
90 days ago
99.95 % uptime
Today
Diagnostic Imaging Operational
90 days ago
100.0 % uptime
Today
IDEXX Web PACS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Images Operational
90 days ago
100.0 % uptime
Today
PIMS Ordering Operational
90 days ago
100.0 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Telemedicine Operational
90 days ago
99.99 % uptime
Today
VetMedStat Operational
90 days ago
99.96 % uptime
Today
VMS Pro Operational
90 days ago
100.0 % uptime
Today
VMS18 Operational
90 days ago
100.0 % uptime
Today
VMS Admin Operational
90 days ago
100.0 % uptime
Today
PowerScribe One Operational
90 days ago
100.0 % uptime
Today
CardioPet Operational
90 days ago
100.0 % uptime
Today
DVMInsight Operational
90 days ago
100.0 % uptime
Today
Cornerstone Operational
90 days ago
99.97 % uptime
Today
Online Payments Operational
90 days ago
99.93 % uptime
Today
SmartOrder - Online Inventory Ordering Operational
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Neo Degraded Performance
90 days ago
100.0 % uptime
Today
Neo Software Operational
90 days ago
100.0 % uptime
Today
Neo Payments Operational
SMS (Text) Messages Degraded Performance
Third Party Integrations Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
99.99 % uptime
Today
Enterprise Manager Login Operational
90 days ago
100.0 % uptime
Today
Control Center Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.97 % uptime
Today
DataPoint Operational
90 days ago
99.77 % uptime
Today
DataPoint-API Operational
90 days ago
99.77 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
99.97 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
99.88 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Vello Operational
90 days ago
99.54 % uptime
Today
Neo Vello Operational
90 days ago
99.99 % uptime
Today
ezyVet Vello Operational
90 days ago
99.99 % uptime
Today
Cornerstone Vello Operational
90 days ago
97.71 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 3, 2025

No incidents reported today.

Dec 2, 2025

No incidents reported.

Dec 1, 2025
IDEXX Web PACS Scheduled Maintenance (3.23.10)
Completed - The scheduled maintenance has been completed.
Dec 1, 20:45 EST
Verifying - Verification is currently underway for the maintenance items.
Dec 1, 20:24 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 20:00 EST
Scheduled - IDEXX Web PACS will be undergoing maintenance on Monday, December 1st, from 8pm ET to 10pm ET.

Users may be logged out of IDEXX Web PACS during the scheduled maintenance.
Dec 1, 08:47 EST
DataPoint Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Dec 1, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 18:00 EST
Scheduled - We’re updating the DatatPoint SSL certificate on December 1, 2025 from 6:00PM–8:00PM ET. Interruptions may occur.
Dec 1, 13:08 EST
VetMedStat 25.14 Release
Completed - The scheduled maintenance has been completed.
Dec 1, 17:48 EST
Verifying - Verification is currently underway for the maintenance items.
Dec 1, 17:33 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 17:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 1, 08:49 EST
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025
VetEnvoy Scheduled Maintenance 21st November - 23rd November
Completed - The scheduled maintenance has been completed.
Nov 23, 14:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 14:30 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 19, 20:12 EST
Nov 22, 2025

No incidents reported.

Nov 21, 2025
Nov 20, 2025
Neo: Zoetis and Ellie Diagnostics Order Issues
Resolved - This incident has been resolved.
Nov 20, 14:13 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 14, 14:40 EST
Investigating - The Neo Team is aware of an issue with Zoetis Point-of-Care, Zoetis Reference Labs, and Ellie Diagnostics that is causing orders to intermittently fail. We are actively working to resolve this issue as soon as possible.

Until the issue is resolved, to ensure all diagnostic orders are successful and avoid duplicate orders, we recommend you place orders directly with the applicable lab.

You will be able to reconcile results from the Diagnostics Orders and Results page when they are available in Neo.

Reminder: You can add the diagnostic product to the consultation for billing purposes and then close the consultation without waiting for the result to be ready for reconciling.

Thank you for your patience.
Nov 14, 14:39 EST
Nov 19, 2025
Cornerstone Online Payments Outage - November 19, 2025
Resolved - This incident has been resolved
Nov 19, 18:58 EST
Monitoring - A fix has been deployed and Online Payments are processing normally again. We are monitoring to ensure continued stability.
Nov 19, 10:50 EST
Investigating - We are currently investigating an issue affecting Online Payments within Cornerstone, where attempts to create new payment requests may fail. This results in errors when sending email or SMS payment links to clients.

Our team has identified a problem with the backend service responsible for processing these requests. The service is experiencing startup failures due to an issue pulling a required container image, which is preventing healthy instances from running.

Payment processing through card terminals and existing Card on File functionality remains unaffected.

We will provide an update as soon as we have more information.
Nov 19, 10:24 EST
DataPoint Appointment creation - 11/19/25
Resolved - On 11/18/25, DataPoint implemented security updates. These changes resulted in errors when specific fields were omitted from requests. The security update has since been reverted.
Nov 19, 12:57 EST
Investigating - We are aware of and are actively investigating an issue affecting DataPoint appointment creation that maybe impacting some customers

We will update this page as we work to resolve the issue and as new information becomes available.
Nov 19, 12:19 EST
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