VetEnvoy Scheduled Maintenance 21st November - 23rd November
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 2025 - 14:30 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 21, 2025 14:30 - Nov 23, 2025 14:30 EST
Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
99.95 % uptime
Today
Diagnostic Results Operational
90 days ago
99.96 % uptime
Today
Web Operational
90 days ago
99.94 % uptime
Today
Mobile Operational
90 days ago
99.96 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
99.88 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
99.88 % uptime
Today
SmartService Operational
90 days ago
99.88 % uptime
Today
ezyVet Software ? Operational
90 days ago
99.96 % uptime
Today
ezyVet Software: USA and Canada West Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: USA and Canada Central/East Operational
90 days ago
99.68 % uptime
Today
ezyVet Software: Australia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: New Zealand Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Asia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Operational
90 days ago
99.92 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
100.0 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
100.0 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
100.0 % uptime
Today
ezyVet Third Party Integrations ? Under Maintenance
90 days ago
99.85 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Operational
90 days ago
99.33 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Under Maintenance
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Operational
90 days ago
99.42 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
99.73 % uptime
Today
SMS Providers Operational
90 days ago
99.91 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
90 days ago
99.96 % uptime
Today
Other Integrations Operational
90 days ago
99.94 % uptime
Today
Vet Radar ? Operational
90 days ago
100.0 % uptime
Today
SmartFlow ? Operational
90 days ago
99.91 % uptime
Today
iPad Operational
90 days ago
99.88 % uptime
Today
Web Operational
90 days ago
99.88 % uptime
Today
Integration Operational
90 days ago
99.95 % uptime
Today
Diagnostic Imaging Operational
90 days ago
100.0 % uptime
Today
IDEXX Web PACS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Images Operational
90 days ago
100.0 % uptime
Today
PIMS Ordering Operational
90 days ago
100.0 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Telemedicine Operational
90 days ago
99.99 % uptime
Today
VetMedStat Operational
90 days ago
99.96 % uptime
Today
VMS Pro Operational
90 days ago
100.0 % uptime
Today
VMS18 Operational
90 days ago
100.0 % uptime
Today
VMS Admin Operational
90 days ago
100.0 % uptime
Today
PowerScribe One ? Operational
90 days ago
100.0 % uptime
Today
CardioPet Operational
90 days ago
100.0 % uptime
Today
DVMInsight Operational
90 days ago
100.0 % uptime
Today
Cornerstone Operational
90 days ago
99.97 % uptime
Today
Online Payments Operational
90 days ago
99.93 % uptime
Today
SmartOrder - Online Inventory Ordering Operational
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Neo Operational
90 days ago
100.0 % uptime
Today
Neo Software ? Operational
90 days ago
100.0 % uptime
Today
Neo Payments ? Operational
SMS (Text) Messages ? Operational
Third Party Integrations ? Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
99.99 % uptime
Today
Enterprise Manager Login Operational
90 days ago
100.0 % uptime
Today
Control Center Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.97 % uptime
Today
DataPoint Operational
90 days ago
99.77 % uptime
Today
DataPoint-API Operational
90 days ago
99.77 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
99.97 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
99.88 % uptime
Today
Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Vello Operational
90 days ago
99.53 % uptime
Today
Neo Vello Operational
90 days ago
99.97 % uptime
Today
ezyVet Vello Operational
90 days ago
99.97 % uptime
Today
Cornerstone Vello Operational
90 days ago
97.7 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 22, 2025

No incidents reported today.

Nov 21, 2025

Unresolved incident: VetEnvoy Scheduled Maintenance 21st November - 23rd November.

Nov 20, 2025
Neo: Zoetis and Ellie Diagnostics Order Issues
Resolved - This incident has been resolved.
Nov 20, 14:13 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 14, 14:40 EST
Investigating - The Neo Team is aware of an issue with Zoetis Point-of-Care, Zoetis Reference Labs, and Ellie Diagnostics that is causing orders to intermittently fail. We are actively working to resolve this issue as soon as possible.

Until the issue is resolved, to ensure all diagnostic orders are successful and avoid duplicate orders, we recommend you place orders directly with the applicable lab.

You will be able to reconcile results from the Diagnostics Orders and Results page when they are available in Neo.

Reminder: You can add the diagnostic product to the consultation for billing purposes and then close the consultation without waiting for the result to be ready for reconciling.

Thank you for your patience.
Nov 14, 14:39 EST
Nov 19, 2025
Cornerstone Online Payments Outage - November 19, 2025
Resolved - This incident has been resolved
Nov 19, 18:58 EST
Monitoring - A fix has been deployed and Online Payments are processing normally again. We are monitoring to ensure continued stability.
Nov 19, 10:50 EST
Investigating - We are currently investigating an issue affecting Online Payments within Cornerstone, where attempts to create new payment requests may fail. This results in errors when sending email or SMS payment links to clients.

Our team has identified a problem with the backend service responsible for processing these requests. The service is experiencing startup failures due to an issue pulling a required container image, which is preventing healthy instances from running.

Payment processing through card terminals and existing Card on File functionality remains unaffected.

We will provide an update as soon as we have more information.
Nov 19, 10:24 EST
DataPoint Appointment creation - 11/19/25
Resolved - On 11/18/25, DataPoint implemented security updates. These changes resulted in errors when specific fields were omitted from requests. The security update has since been reverted.
Nov 19, 12:57 EST
Investigating - We are aware of and are actively investigating an issue affecting DataPoint appointment creation that maybe impacting some customers

We will update this page as we work to resolve the issue and as new information becomes available.
Nov 19, 12:19 EST
Nov 18, 2025
Antech - Third party cloud services Outage
Resolved - This incident has been resolved.
Nov 18, 11:05 EST
Investigating - Antech, our third party partner, is currently experiencing an issue with their third party cloud services. This is affecting the ability to create diagnostic requests from Antech in ezyVet.

Please contact Antech directly for further details, their contact information can be found on the Contact Antech page.
Nov 18, 08:43 EST
Nov 17, 2025
ezyVet/ Vet Radar/ Smartflow support phone system technical issue
Resolved - This incident has been resolved.
Nov 17, 19:52 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 17:16 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 17, 15:50 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 15:27 EST
Investigating - We are currently experiencing technical problems with our support phone system, which are preventing customers from reaching our team. We appreciate your patience while we work with our third-party provider to resolve the issue.

If you require support in the meantime, please raise a ticket via the support widget in your application or email us directly at feedback@ezyvet.com or smartflow@idexx.com. Our team will respond as quickly as possible.

Thank you for your understanding, and we apologize for any inconvenience this may cause.
Nov 17, 15:17 EST
ezyVet - SMS Issue affecting customers in Australia
Resolved - Following a thorough investigation in collaboration with our third-party provider, Modica, we are now closing this incident as resolved.

To ensure the continued stability of SMS services for our customers in Australia, we have decided to maintain the current SMS provider configurations rather than proceed with the original plan to transition all customers back to Modica. As a result, the majority of ezyVet customers in Australia will continue using Twilio AU moving forward.

Please don't hesitate to contact ezyVet support if you have any ongoing concerns or questions relating to this update.
Nov 17, 16:48 EST
Update - We are continuing to monitor for updates from Modica advising on the resolution of this issue.

Until this is fully resolved, we will be leaving all Australia-based customers on Twilio AU for SMS services, which appears to be working well.

We will post further updates as they become available or by the end of the day Friday, 21th November. Please contact ezyVet support if you are having any ongoing problems related to SMS in the meantime.
Aug 24, 15:28 EDT
Update - We are continuing to monitor for updates from Modica advising on the resolution of this issue.

Until this is fully resolved, we will be leaving all Australia-based customers on Twilio AU for SMS services, which appears to be working well.

We will post further updates as they become available or by the end of the day Friday, 29th August. Please contact ezyVet support if you are having any ongoing problems related to SMS in the meantime.
Aug 4, 01:36 EDT
Monitoring - Our third-party SMS provider, Modica, is continuing to investigate the issue causing some SMS messages to not reach their intended recipients. Unfortunately, they do not have any specific timelines available for potential resolution at this stage.

With all Australian customers temporarily moved to an alternative provider Twilio AU (as of 30th July ~4pm AEST), we have not had any reports of ongoing issues from customers. As such, we are confident that this has resolved the issue in the meantime.

We will continue to monitor for updates from Modica until the issue is fully resolved, and will provide updates here as they are available, or by the end of day Monday 4th August.
Aug 1, 02:06 EDT
Update - Our third-party SMS provider, Modica, is continuing to investigate the issue causing some SMS messages to not reach their intended recipients.

The change implemented yesterday (30th July ~4pm AEST), to temporarily move Australian customers to an alternative provider (Twilio AU), appears to have successfully resolved the message delivery issues in the meantime. We’re actively monitoring customer reports to ensure this solution remains successful.

Please don't hesitate to contact ezyVet support if you have examples of messages sent after 30th July 4pm AEST that were not received as expected.

We will share further updates as soon as we have new information available or within the next 24hrs.
Jul 31, 02:08 EDT
Update - Our team continues to work with our third-party SMS provider, Modica, to understand and resolve this issue where some SMS messages are not reaching the intended recipient.

As of 30th July ~4pm AEST, we have temporarily moved all Australian-based customers to an alternative third-party SMS provider, Twilio AU. Twilio does not appear to be impacted by the issue currently, so we hope this change will resolve the message delivery problems for ezyVet customers in the meantime. If you continue to experience problems with new SMS messages sent following this change, please contact ezyVet support, as this will assist with our ongoing investigations.

We will share further updates as soon as we have new information available or within the next 24hrs.
Jul 30, 02:17 EDT
Identified - Our technical team have identified an issue relating to our third-party SMS provider Modica and are currently investigating. This issue appears to be impacting customers in Australia, where SMS communications sent from ezyVet show as successfully sent, but are not being received by the intended recipients. We are currently working with Modica to understand the problem further and diagnose the cause. As we have further information available, we will provide additional updates.

We appreciate your patience while we investigate.
Jul 28, 00:12 EDT
Vello Practice App Not Accessible
Resolved - This incident has been resolved.
Nov 17, 11:52 EST
Investigating - We are aware of and are actively investigating an issue affecting access to Vello Practice Settings and Vello Practice Inbox.

Vello pet owner portal/mobile app is not affected. Automated reminders are sending as scheduled.

We will update this page as we work to resolve the issue and as new information becomes available.
Nov 17, 11:42 EST
Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
ezyVet Third Party Integration Issue - Zoetis Point of Care
Resolved - This incident has been resolved.
Nov 14, 17:43 EST
Identified - Zoetis Point of Care, one of our third-party integrations, is currently experiencing an issue with diagnostic results not returning. This is affecting the ability to view results in ezyVet. Please contact Zoetis Point of Care directly for further details.
Nov 14, 11:45 EST
ezyVet Third Party Integration Issue - Greywind
Resolved - This incident has been resolved.
Nov 14, 16:43 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 16:01 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 14, 15:33 EST
Investigating - Greywind, one of our third-party integrations, is currently experiencing an issue with connectivity. This is affecting their ability to communicate with ezyVet.

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Nov 14, 14:58 EST
ezyVet Third Party Integration Issue - Digital Practice
Resolved - This incident has been resolved.
Nov 14, 16:43 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 16:01 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 14, 15:33 EST
Investigating - Digital Practice, one of our third-party integrations, is currently experiencing an issue with connectivity. This is affecting their ability to communicate with ezyVet.

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Nov 14, 14:55 EST
ezyVet Third Party Integration Issue - Vetstoria
Resolved - This incident has been resolved.
Nov 14, 16:43 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 16:01 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 14, 15:33 EST
Investigating - Vetstoria, one of our third-party integrations, is currently experiencing an issue with connectivity. This is affecting their ability to communicate with ezyVet.

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Nov 14, 14:54 EST
ezyVet Third Party Integration Issue - VetSnap
Resolved - This incident has been resolved.
Nov 14, 16:43 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 16:02 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 14, 15:33 EST
Update - We are continuing to investigate this issue.
Nov 14, 14:52 EST
Investigating - VetSnap, one of our third-party integrations, is currently experiencing an issue with connectivity. This is affecting the ability to search ezyVet patients and contacts in the VetSnap Logbook.

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Nov 14, 12:52 EST
ezyVet Third Party Integration Issue - PetDesk
Resolved - This incident has been resolved.
Nov 14, 16:43 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 16:01 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 14, 15:33 EST
Investigating - PetDesk, one of our third-party integrations, is currently experiencing an issue with connectivity. This is affecting their communication with ezyVet.

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Nov 14, 14:57 EST
Nov 13, 2025

No incidents reported.

Nov 12, 2025
IDEXX Transform Pipeline Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 13:00 EST
Scheduled - IDEXX Transform Pipeline will be undergoing maintenance on Wednesday, Nov 12, 2025 from 1pm ET to 2pm ET

All capabilities and applications will remain functional.
Nov 12, 12:13 EST
Nov 11, 2025

No incidents reported.

Nov 10, 2025
USE1 ezyVet Performance Issue
Resolved - This incident has been resolved.
Nov 10, 13:24 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 10, 13:11 EST
Investigating - Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the **USE1** region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Nov 10, 12:43 EST
ezyVet Performance Issue
Resolved - This incident has been resolved.
Nov 10, 11:40 EST
Investigating - Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE1 region.

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Nov 10, 06:54 EST
ezyVet Performance Issue
Resolved - This incident has been resolved.
Nov 10, 11:11 EST
Investigating - Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE2 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Nov 10, 10:34 EST
Nov 9, 2025
ezyVet Third Party Integration Issue (Antech)
Resolved - This incident has been resolved.
Nov 9, 02:27 EST
Investigating - Antech, one of our third-party integrations, is currently experiencing an issue with Antech Web Services. This is affecting the ability to accept diagnostic requests in ezyVet. Please contact Antech directly for further details.
Nov 7, 10:19 EST
ezyVet Third Party Integration Issue (SOUND)
Resolved - This incident has been resolved.
Nov 9, 02:27 EST
Investigating - SOUND, one of our third-party integrations, is currently experiencing an issue with the Antech imaging services website. This is affecting the ability to create diagnostic requests from SOUND in ezyVet. Please contact SOUND directly for further details.
Nov 7, 09:03 EST
Nov 8, 2025

No incidents reported.

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