Mass Communications in Vello not sending to Microsoft email addresses
Investigating - We are currently investigating an issue where Vello Mass Communication emails are not sending to Microsoft email addresses (@live.com, @outlook.com, etc.). Other transactional emails such as reminders are still sending appropriately.
Dec 23, 2025 - 11:50 EST
Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
99.95 % uptime
Today
Diagnostic Results Operational
90 days ago
99.96 % uptime
Today
Web Operational
90 days ago
99.94 % uptime
Today
Mobile Operational
90 days ago
99.96 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
99.88 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
99.88 % uptime
Today
SmartService Operational
90 days ago
99.88 % uptime
Today
ezyVet Software Operational
90 days ago
99.96 % uptime
Today
ezyVet Software: USA and Canada West Operational
90 days ago
99.93 % uptime
Today
ezyVet Software: USA and Canada Central/East Operational
90 days ago
99.71 % uptime
Today
ezyVet Software: Australia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: New Zealand Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Asia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Operational
90 days ago
99.92 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
100.0 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
100.0 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
100.0 % uptime
Today
ezyVet Third Party Integrations Operational
90 days ago
99.85 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Operational
90 days ago
99.33 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Operational
90 days ago
99.42 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
99.73 % uptime
Today
SMS Providers Operational
90 days ago
99.91 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
90 days ago
99.96 % uptime
Today
Other Integrations Operational
90 days ago
99.94 % uptime
Today
Vet Radar Operational
90 days ago
100.0 % uptime
Today
SmartFlow Operational
90 days ago
99.91 % uptime
Today
iPad Operational
90 days ago
99.88 % uptime
Today
Web Operational
90 days ago
99.88 % uptime
Today
Integration Operational
90 days ago
99.95 % uptime
Today
Diagnostic Imaging Operational
90 days ago
100.0 % uptime
Today
IDEXX Web PACS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Images Operational
90 days ago
100.0 % uptime
Today
PIMS Ordering Operational
90 days ago
100.0 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Telemedicine Operational
90 days ago
99.99 % uptime
Today
VetMedStat Operational
90 days ago
99.96 % uptime
Today
VMS Pro Operational
90 days ago
100.0 % uptime
Today
VMS18 Operational
90 days ago
100.0 % uptime
Today
VMS Admin Operational
90 days ago
100.0 % uptime
Today
PowerScribe One Operational
90 days ago
100.0 % uptime
Today
CardioPet Operational
90 days ago
100.0 % uptime
Today
DVMInsight Operational
90 days ago
100.0 % uptime
Today
Cornerstone Operational
90 days ago
99.97 % uptime
Today
Online Payments Operational
90 days ago
99.93 % uptime
Today
SmartOrder - Online Inventory Ordering Operational
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Neo Operational
90 days ago
99.98 % uptime
Today
Neo Software Operational
90 days ago
99.98 % uptime
Today
Neo Payments Operational
SMS (Text) Messages Operational
Third Party Integrations Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
99.98 % uptime
Today
Enterprise Manager Login Operational
90 days ago
99.99 % uptime
Today
Control Center Operational
90 days ago
99.98 % uptime
Today
Analytics Operational
90 days ago
99.96 % uptime
Today
DataPoint Operational
90 days ago
99.77 % uptime
Today
DataPoint-API Operational
90 days ago
99.77 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
99.97 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
99.88 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Vello Degraded Performance
90 days ago
99.99 % uptime
Today
Neo Vello Degraded Performance
90 days ago
99.99 % uptime
Today
ezyVet Vello Degraded Performance
90 days ago
99.99 % uptime
Today
Cornerstone Vello Degraded Performance
90 days ago
99.99 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 28, 2025

No incidents reported today.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

Unresolved incident: Mass Communications in Vello not sending to Microsoft email addresses.

Dec 22, 2025
Antech Onine Service Outage
Resolved - This incident has been resolved.
Dec 22, 10:13 EST
Identified - Antech Online is currently experiencing a service outage that may affect integrations with their PIMS Partners, including Neo. We will update this status as we get more information from Antech
Dec 22, 09:34 EST
Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025
DVMInsight 25.2 Release
Completed - The scheduled maintenance has been completed.
Dec 17, 15:46 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 15:00 EST
Scheduled - The issue that was found during the 12-16-2025 maintenance has been resolved, so will run the maintenance update again at this time.
Dec 17, 13:14 EST
Dec 16, 2025
DVMI 25.2 Release
Completed - An issue was found during the release. We will need to rollback changes. Will try again at a later date, once the issue is resolved.
Dec 16, 17:09 EST
Verifying - Verification is currently underway for the maintenance items.
Dec 16, 16:11 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 15:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 9, 16:17 EST
Dec 15, 2025
Web PACs 3.23.11
Completed - The scheduled maintenance has been completed.
Dec 15, 22:30 EST
Verifying - Verification is currently underway for the maintenance items.
Dec 15, 22:11 EST
Scheduled - Please disregard prior email. The deployment is still being verified. Systems are still under maintenance.
Dec 15, 22:11 EST
IDEXX Web PACS Scheduled Maintenance (3.23.11)
Completed - The scheduled maintenance has been completed.
Dec 15, 22:00 EST
Verifying - Verification is currently underway for the maintenance items.
Dec 15, 20:46 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 20:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Dec 8, 17:32 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 8, 17:26 EST
VetMedStat 25.15 Release
Completed - The scheduled maintenance has been completed.
Dec 15, 19:22 EST
Verifying - Verification is currently underway for the maintenance items.
Dec 15, 19:13 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 17:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 8, 17:24 EST
IDEXX Payments error in Neo
Resolved - This incident has been resolved.
Dec 15, 11:59 EST
Monitoring - A fix has been implemented and transactions are able to be processed again. We'll continue to monitor the system.
Dec 15, 11:15 EST
Identified - The Neo team have identified an issue impacting IDEXX Payments. We are working on applying a fix and will provide another update within the next hour.
Dec 15, 11:04 EST
Dec 14, 2025

No incidents reported.

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