All Systems Operational
Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Results Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
99.87 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
99.75 % uptime
Today
SmartService Operational
90 days ago
100.0 % uptime
Today
ezyVet Software ? Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: USA and Canada West Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: USA and Canada Central/East Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: Australia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: New Zealand Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Asia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
100.0 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
100.0 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
100.0 % uptime
Today
ezyVet Third Party Integrations ? Operational
90 days ago
100.0 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Operational
90 days ago
100.0 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
100.0 % uptime
Today
SMS Providers Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet Phone System Operational
90 days ago
100.0 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Vet Radar ? Operational
90 days ago
100.0 % uptime
Today
Diagnostic Imaging Operational
90 days ago
100.0 % uptime
Today
IDEXX Web PACS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Images Operational
90 days ago
100.0 % uptime
Today
PIMS Ordering Operational
90 days ago
100.0 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Cornerstone Operational
90 days ago
99.98 % uptime
Today
Online Payments Operational
90 days ago
100.0 % uptime
Today
SmartOrder - Online Inventory Ordering Operational
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
99.95 % uptime
Today
Cornerstone Cloud Operational
90 days ago
100.0 % uptime
Today
Neo Operational
90 days ago
99.98 % uptime
Today
Neo Software ? Operational
90 days ago
99.98 % uptime
Today
Neo Payments ? Operational
SMS (Text) Messages ? Operational
Third Party Integrations ? Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
99.99 % uptime
Today
Enterprise Manager Login Operational
90 days ago
99.99 % uptime
Today
Control Center Operational
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
99.98 % uptime
Today
DataPoint Operational
90 days ago
100.0 % uptime
Today
DataPoint-API Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
99.86 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
100.0 % uptime
Today
Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
99.3 % uptime
Today
Vello Operational
90 days ago
100.0 % uptime
Today
Neo Vello Operational
90 days ago
100.0 % uptime
Today
ezyVet Vello Operational
90 days ago
100.0 % uptime
Today
Cornerstone Vello Operational
90 days ago
100.0 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
IDEXX Web PACS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 25, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 20:00 EDT
Scheduled - IDEXX Web PACS will be undergoing maintenance on Thursday, July 25, 2024 from 8pm ET to 10pm ET.

Users may be logged out of IDEXX Web PACS during the scheduled maintenance.
Jul 25, 16:56 EDT
Jul 24, 2024
IDEXX Web PACS, Image Manger, and DICOM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 24, 22:39 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 22:04 EDT
Scheduled - IDEXX Web PACS, ImageManager, and DICOM will be undergoing maintenance on July 24th, 2024 from 8pm ET to 11pm ET. Users may be logged out of IDEXX Web PACS during the scheduled maintenance.
Jul 24, 22:03 EDT
IDEXX Web PACS, ImageManager, DICOM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 24, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 20:00 EDT
Scheduled - IDEXX Web PACS, ImageManager, and DICOM will be undergoing maintenance on July 24th, 2024 from 8pm ET to 10pm ET.

Users may be logged out of IDEXX Web PACS during the scheduled maintenance.
Jul 24, 16:40 EDT
Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
ezyVet Third Party Integration Issue - Clients unable to send requests to Sound
Resolved - This incident has been resolved.
Jul 19, 19:00 EDT
Investigating - Sound are currently experiencing some performance issues which may leave clients unable to submit requests. This is currently being investigated by their team and we will continue to relay further updates the moment we receive them.
Jul 19, 09:16 EDT
Vello Inbox Widget Unavailable
Resolved - The issue is confirmed resolved -- the Vello inbox icon is again functioning as expected.
Jul 19, 11:05 EDT
Monitoring - A fix has been implemented and we are currently monitoring the results.
Jul 19, 10:02 EDT
Investigating - We are aware of and currently investigating an issue where the Vello inbox icon is not displaying for Neo and ezyVet two-way texting users. There is no impact to the Client Communications feature -- inbound/outbound texting are functioning as expected.

While we work to resolve the issue, you can access your Client Communications inbox via the following options:
* Icons on the calendar page in PIMS, open the Unconfirmed Appointments page and navigate to Client Communications on the left
* From client/patient records, use the send SMS options to open the Client Communications inbox
Jul 19, 08:55 EDT
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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