SmartOrder – Patterson Ordering Unavailable
Investigating - SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.

Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.

Our teams are actively investigating and will share updates as more information becomes available.
Jan 05, 2026 - 14:00 EST
Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
99.98 % uptime
Today
Diagnostic Results Operational
90 days ago
99.93 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Ordering - Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Ordering - In House Diagnostics Operational
90 days ago
100.0 % uptime
Today
ezyVet Software Operational
90 days ago
99.83 % uptime
Today
ezyVet Software: USA and Canada West Operational
90 days ago
99.91 % uptime
Today
ezyVet Software: USA and Canada Central/East Operational
90 days ago
99.9 % uptime
Today
ezyVet Software: Australia Operational
90 days ago
99.91 % uptime
Today
ezyVet Software: New Zealand Operational
90 days ago
99.91 % uptime
Today
ezyVet Software: Asia Operational
90 days ago
99.92 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Operational
90 days ago
99.92 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
99.65 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
98.87 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
100.0 % uptime
Today
ezyVet Third Party Integrations Operational
90 days ago
100.0 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Operational
90 days ago
100.0 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
100.0 % uptime
Today
SMS Providers Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
90 days ago
100.0 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Vet Radar Operational
90 days ago
100.0 % uptime
Today
SmartFlow Operational
90 days ago
100.0 % uptime
Today
iPad Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Diagnostic Imaging Operational
90 days ago
99.74 % uptime
Today
IDEXX Web PACS Operational
90 days ago
99.65 % uptime
Today
Diagnostic Images Operational
90 days ago
99.66 % uptime
Today
PIMS Ordering Operational
90 days ago
99.66 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Telemedicine Operational
90 days ago
99.73 % uptime
Today
VetMedStat Operational
90 days ago
99.45 % uptime
Today
VMS Pro Operational
90 days ago
99.61 % uptime
Today
VMS18 Operational
90 days ago
99.61 % uptime
Today
VMS Admin Operational
90 days ago
99.61 % uptime
Today
PowerScribe One Operational
90 days ago
99.83 % uptime
Today
CardioPet Operational
90 days ago
100.0 % uptime
Today
DVMInsight Operational
90 days ago
99.95 % uptime
Today
Cornerstone Operational
90 days ago
99.98 % uptime
Today
Online Payments Operational
90 days ago
99.94 % uptime
Today
SmartOrder - Online Inventory Ordering Operational
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
MyCornerstone Operational
90 days ago
100.0 % uptime
Today
Neo Operational
90 days ago
99.98 % uptime
Today
Neo Software Operational
90 days ago
99.98 % uptime
Today
Neo Payments Operational
SMS (Text) Messages Operational
Third Party Integrations Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
99.97 % uptime
Today
Enterprise Manager Login Operational
90 days ago
100.0 % uptime
Today
Control Center Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.92 % uptime
Today
DataPoint Operational
90 days ago
100.0 % uptime
Today
DataPoint-API Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
99.92 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
99.63 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Vello Operational
90 days ago
100.0 % uptime
Today
Neo Vello Operational
90 days ago
100.0 % uptime
Today
ezyVet Vello Operational
90 days ago
100.0 % uptime
Today
Cornerstone Vello Operational
90 days ago
100.0 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 15, 2026

No incidents reported today.

Apr 14, 2026
VMS - Users are unable to access VetMedStat applications.
Resolved - This incident has been resolved.
Apr 14, 20:00 EDT
Monitoring - The apps are back up and running. We will continue to monitor the applications to make sure these new changes resolve the issue.
Apr 14, 19:16 EDT
Identified - The team needs to make some additional changes. The applications will be down while those changes are made.
Apr 14, 19:10 EDT
Monitoring - The apps are back up and running. We will continue to monitor. Users may still see intermittent access issues.
Apr 14, 18:36 EDT
Investigating - We are currently investigating an issue with users being unable to access VetMedStat applications (Including VMS Pro and VMS Admin).
Apr 14, 17:41 EDT
DVMI - Database Maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 19:33 EDT
Verifying - Verification is currently underway for the maintenance items.
Apr 14, 17:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 16:00 EDT
Scheduled - Users may be unable to access the application for 10-15 minutes during the maintenance.
Apr 13, 16:24 EDT
ezyVet Performance Issue
Resolved - This incident has been resolved.
Apr 14, 11:53 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 14, 11:43 EDT
Identified - Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE1 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Apr 14, 11:36 EDT
Apr 13, 2026
VetConnect PLUS radiology result delay
Resolved - This incident has been resolved.
Apr 13, 20:05 EDT
Update - We are continuing to monitor for any further issues.
Apr 13, 17:50 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 13, 16:43 EDT
Update - We are continuing to investigate this issue.
Apr 13, 15:08 EDT
Investigating - We are currently investigating this issue.
Apr 13, 14:34 EDT
ezyVet Performance Issue USE1 Region
Resolved - This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected.

Thank you for your patience as we worked through resolving this issue.
Apr 13, 19:10 EDT
Investigating - Our Technical Team are currently investigating reports of Degraded Performance occurring with ezyVet in the USE1 Region.

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Apr 13, 18:28 EDT
Apr 12, 2026
Cornerstone Online Services Scheduled Maintenance April 12, 2026
Completed - The scheduled maintenance performed this morning has been completed.

All services, including access to MyCornerstone, online credit card and CareCredit payment processing, and SmartOrder functionality, should now be operating normally.

If you experience any issues, please contact support.

Thank you for your patience.
Apr 12, 08:36 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 08:00 EDT
Scheduled - We will be performing scheduled maintenance on Sunday, April 12 from 8:00–8:30 AM Eastern Time.

During this time, you may experience brief interruptions when accessing MyCornerstone, as well as delays in processing online credit card or CareCredit payment requests, and ordering via SmartOrder.

We will continue to monitor during this window and will provide updates if needed. Thank you for your patience.
Apr 10, 10:31 EDT
Apr 11, 2026

No incidents reported.

Apr 10, 2026
VMS Maintenance
Completed - The scheduled maintenance has been completed.
Apr 10, 23:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 21:52 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 10, 21:51 EDT
IDEXX DICOM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 10, 21:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 20:55 EDT
Scheduled - IDEXX DICOM will be undergoing maintenance on Friday, April 10, 2026 from 8:50pm ET to 10pm ET

No user impact
Apr 10, 20:53 EDT
VetMedStat, VMS Pro, VMS Admin degradation in preformance
Resolved - This incident has been resolved.
Apr 10, 15:30 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 13:48 EDT
Investigating - We’re investigating reports of system lag and errors affecting VetMedStat, VMS Pro, and VMS Admin. Thank you for your patience as we work to restore full performance.
Apr 10, 12:33 EDT
DataPoint - Excessive delays in sync processing
Resolved - This incident has been resolved.
Apr 10, 10:11 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 13:21 EDT
Investigating - We are experiencing a temporary delay in our batch sync process, which may cause slower data updates for some sites.
Apr 9, 11:13 EDT
Apr 9, 2026
Apr 8, 2026
VetConnect PLUS Imaging Delay
Resolved - This incident has been resolved.
Apr 8, 13:19 EDT
Identified - We appreciate your patience while we fix an issue that may temporarily delay the display of new Diagnostic Imaging results. We hope to resolve the issue as quickly as possible and apologize for any inconvenience. To receive email notifications for service updates, visit status.idexxsoftware.com and subscribe to VetConnect PLUS updates.
Apr 8, 11:05 EDT
Apr 7, 2026
ezyVet Asteris/Keystone Integration Issue
Resolved - This incident has been resolved.
Apr 7, 09:01 EDT
Investigating - Asteris/Keystone, one of our third-party integrations, is currently experiencing an issue which is affecting the ability to make imaging diagnostic requests in ezyVet. Please contact Asteris/Keystone directly for further details.
Apr 7, 08:44 EDT
Apr 6, 2026
DVMI - Users are unable to create cases
Resolved - This incident has been resolved.
Apr 6, 23:55 EDT
Monitoring - The system is currently stable. Will continue to monitor.
Apr 6, 23:42 EDT
Investigating - We are currently investigating this issue.
Apr 6, 23:35 EDT
Results may be temporarily unavailable.
Resolved - This incident has been resolved.
Apr 6, 22:49 EDT
Monitoring - Our service provider has resolved their issue and results are flowing now. We are monitoring as our service recovers, it will take some time for delayed results to catch up.
Apr 6, 22:14 EDT
Identified - The team has identified that VetConnect PLUS is being impacted by an incident in a Cloud Service Provider. We are working with our service provider to identify next steps.
Apr 6, 22:04 EDT
Investigating - Message content: We appreciate your patience while we fix an issue that may temporarily impact your ability to view results. We hope to resolve the issue as quickly as possible and apologize for any inconvenience. To receive email notifications for service updates, visit status.idexxsoftware.com and subscribe to VetConnect PLUS updates.
Apr 6, 21:26 EDT
APSE 2 Performance Issue
Resolved - This incident has been resolved.
Apr 6, 10:05 EDT
Update - We are continuing to investigate this issue.
Apr 6, 10:04 EDT
Investigating - Our Platform engineers are currently working on resolving this as soon as possible.
Apr 6, 09:04 EDT
Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026
VMS 26.4.1 Maintenance
Completed - The scheduled maintenance has been completed.
Apr 3, 12:07 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 11:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 3, 10:08 EDT
Apr 2, 2026
IDEXX Web PACS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 22:42 EDT
Verifying - Verification is currently underway for the maintenance items.
Apr 2, 21:06 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 20:00 EDT
Scheduled - IDEXX Web PACS will be undergoing maintenance on Thursday April 2, 2026 from 8pm ET to 10pm ET.

Users may be logged out of IDEXX Web PACS during the scheduled maintenance.
Apr 2, 11:33 EDT
VMS 26.4 Release
Completed - The scheduled maintenance has been completed.
Apr 2, 17:31 EDT
Verifying - Verification is currently underway for the maintenance items.
Apr 2, 16:56 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 16:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 2, 11:37 EDT
Apr 1, 2026
Cornerstone Integrated Payments Processing Degradation (Online Payments, CareCredit, Card on File)
Resolved - The issue affecting integrated payment processing within Cornerstone has been resolved. Online payment requests, CareCredit transactions, and Card on File workflows are now operating normally.

Our monitoring has confirmed system stability, and no further impact is expected.

If you continue to experience any issues, please contact Cornerstone Support.

Thank you for your patience while we worked to resolve this issue.
Apr 1, 12:23 EDT
Monitoring - Service appears to be restored, and integrated payment processing is functioning normally for online payment requests, CareCredit, and Card on File workflows.

We are continuing to actively monitor system performance to ensure stability and confirm full resolution.

Post-Incident Guidance:

CardConnect Online Payments: For any payment requests initiated today that do not appear as paid, practices should use the Status button within Cornerstone to retrieve the latest payment status directly from CardConnect.
CareCredit: If transactions were processed outside of Cornerstone during the incident, ensure they are recorded as offline payments to reconcile client accounts accurately.

If you continue to experience any issues, please contact Cornerstone Support.
Mar 31, 17:14 EDT
Update - We continue to investigate an issue affecting integrated payment processing within Cornerstone, specifically impacting online payment requests, CareCredit transactions, and Card on File workflows.

Customers may experience transaction failures, delayed responses, or inconsistent payment statuses when using these payment methods.

At this time, our investigation indicates this issue is likely related to an external service disruption, and we are actively working with the appropriate partners to confirm scope and resolution.

Recommended Workarounds:
Credit Card (CardConnect): Practices can continue processing payments directly through their payment terminals. Terminal-based transactions are not impacted.

CareCredit: Practices can process transactions via the CareCredit Provider Center: https://www.carecreditprovidercenter.com/
Payments can then be recorded in Cornerstone as an offline payment to ensure the client’s account remains accurate.


Our engineering teams are actively monitoring the situation and will provide updates as more information becomes available.
Mar 31, 15:04 EDT
Investigating - We are currently investigating an issue affecting integrated payment processing within Cornerstone, specifically impacting online payment requests, CareCredit transactions, and Card on File workflows.

Customers may experience transaction failures, delayed responses, or inconsistent payment statuses when using these payment methods.

Our engineering teams are actively working to identify the root cause and implement a resolution. We are also continuing to validate the full scope of impact across all affected payment types.

We will provide updates as more information becomes available.
Mar 31, 13:09 EDT
Both IHD and Reference Lab Ordering Outage
Resolved - This incident has been resolved.
Apr 1, 10:25 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 16:07 EDT
Update - We are continuing to investigate this issue.
Mar 30, 10:24 EDT
Investigating - You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue.

As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.

We will provide an update no later than 10:30 am ET on Monday March 30.
Mar 30, 09:36 EDT
← Incident History Powered by Atlassian Statuspage