ezyVet Performance Issue APSE1

Incident Report for IDEXX Software

Resolved

This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected.

Thank you for your patience as we worked through resolving this issue.

Posted May 12, 2025 - 22:35 EDT

Monitoring

Our technical team have applied a fix to resolve this issue.

We will be monitoring this for the next 15 minutes to ensure the system is completely stabilized.

Posted May 12, 2025 - 21:55 EDT

Investigating

Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the APSE1 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Posted May 12, 2025 - 21:50 EDT

This incident affected: ezyVet Software (ezyVet Software: Asia).