Delayed Results in VetConnect PLUS

Incident Report for IDEXX Software

Resolved

This incident has been resolved.

Posted Aug 25, 2026 - 14:15 EDT

Update

We are continuing to monitor for any further issues.

Posted Aug 25, 2026 - 13:33 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 25, 2026 - 11:56 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 25, 2026 - 11:46 EDT

Update

We are continuing to investigate this issue.

Posted Aug 25, 2026 - 10:57 EDT

Investigating

You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.

Posted Aug 25, 2026 - 09:54 EDT

This incident affected: VetConnect PLUS (Diagnostic Results, Web, Mobile).