Cornerstone Integrated Payments Processing Degradation (Online Payments, CareCredit, Card on File)
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Investigating - We are currently investigating an issue affecting integrated payment processing within Cornerstone, specifically impacting online payment requests, CareCredit transactions, and Card on File workflows.
Customers may experience transaction failures, delayed responses, or inconsistent payment statuses when using these payment methods.
Our engineering teams are actively working to identify the root cause and implement a resolution. We are also continuing to validate the full scope of impact across all affected payment types.
We will provide updates as more information becomes available.
Mar 31, 2026 - 13:09 EDT
Customers may experience transaction failures, delayed responses, or inconsistent payment statuses when using these payment methods.
Our engineering teams are actively working to identify the root cause and implement a resolution. We are also continuing to validate the full scope of impact across all affected payment types.
We will provide updates as more information becomes available.
Mar 31, 2026 - 13:09 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 2026 - 16:07 EDT
Mar 30, 2026 - 16:07 EDT
Update - We are continuing to investigate this issue.
Mar 30, 2026 - 10:24 EDT
Mar 30, 2026 - 10:24 EDT
Investigating - You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
We will provide an update no later than 10:30 am ET on Monday March 30.
Mar 30, 2026 - 09:36 EDT
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
We will provide an update no later than 10:30 am ET on Monday March 30.
Mar 30, 2026 - 09:36 EDT
Investigating - SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.
Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.
Our teams are actively investigating and will share updates as more information becomes available.
Jan 05, 2026 - 14:00 EST
Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.
Our teams are actively investigating and will share updates as more information becomes available.
Jan 05, 2026 - 14:00 EST
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