Investigating - SmartOrder is currently experiencing two issues affecting IDEXX online ordering in Cornerstone. These are both related to IDEXX integration but are being tracked as distinct problems.
At this time, IDEXX orders submitted through SmartOrder within Cornerstone may fail to complete successfully or may need to be retried. This does not appear to affect every order, but online ordering is not fully reliable while we investigate.
We are also aware of a separate issue in which IDEXX orders placed outside of Cornerstone (for example, by phone or through IDEXX Online Ordering) are not being sent to SmartOrder so they can be returned to Cornerstone for matching or receiving.
Practices are encouraged to place IDEXX orders by phone or through the IDEXX portal when online ordering from Cornerstone is unsuccessful, and to enter those orders manually in Cornerstone until service is restored.
Our teams are actively investigating both issues and will share updates as more information becomes available.
Jun 18, 2026 - 15:05 EDT
At this time, IDEXX orders submitted through SmartOrder within Cornerstone may fail to complete successfully or may need to be retried. This does not appear to affect every order, but online ordering is not fully reliable while we investigate.
We are also aware of a separate issue in which IDEXX orders placed outside of Cornerstone (for example, by phone or through IDEXX Online Ordering) are not being sent to SmartOrder so they can be returned to Cornerstone for matching or receiving.
Practices are encouraged to place IDEXX orders by phone or through the IDEXX portal when online ordering from Cornerstone is unsuccessful, and to enter those orders manually in Cornerstone until service is restored.
Our teams are actively investigating both issues and will share updates as more information becomes available.
Jun 18, 2026 - 15:05 EDT
Investigating - SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.
Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.
Our teams are actively investigating and will share updates as more information becomes available.
Jan 05, 2026 - 14:00 EST
Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.
Our teams are actively investigating and will share updates as more information becomes available.
Jan 05, 2026 - 14:00 EST
VetConnect PLUS
Operational
Diagnostic Results
Operational
Web
Operational
Mobile
Operational
Ordering - Reference Laboratory
Operational
Ordering - In House Diagnostics
Operational
ezyVet Software
Operational
ezyVet Software: USA and Canada West
Operational
ezyVet Software: USA and Canada Central/East
Operational
ezyVet Software: Australia
Operational
ezyVet Software: New Zealand
Operational
ezyVet Software: Asia
Operational
ezyVet Software: Europe/Middle East/Africa
Operational
ezyVet Software: Version Specific
Operational
ezyVet Datalake
Operational
ezyVet Go
Operational
ezyVet Scan
Operational
ezyVet Kiosk and ezyVet Connect
Operational
ezyVet Academy/Absorb Platform
Operational
ezyVet Third Party Integrations
Operational
Cubex
Operational
Diagnostic Integrations
Operational
Emailed Labs
Operational
Fax Integrations
Operational
Insurance Integrations
Operational
PACS Medical Imaging integrations
Operational
Payment Integrations
Operational
Product supplier Integrations
Operational
SMS Providers
Operational
Xero
Operational
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System
Operational
Other Integrations
Operational
Vet Radar
Operational
SmartFlow
Operational
iPad
Operational
Web
Operational
Integration
Operational
Diagnostic Imaging
Operational
IDEXX Web PACS
Operational
Diagnostic Images
Operational
PIMS Ordering
Operational
PathPIXX
Operational
Telemedicine
Operational
VetMedStat
Operational
VMS Pro
Operational
VMS18
Operational
VMS Admin
Operational
PowerScribe One
Operational
CardioPet
Operational
DVMInsight
Operational
Cornerstone
Degraded Performance
Online Payments
Operational
SmartOrder - Online Inventory Ordering
Degraded Performance
IDEXX Reference Laboratory
Operational
MyCornerstone
Operational
Neo
Operational
Neo Software
Operational
SMS (Text) Messages
Operational
Third Party Integrations
Operational
rVetLink
Operational
Portal
Operational
Referral Import (API)
Operational
Enterprise Manager
Operational
Enterprise Manager Login
Operational
Control Center
Operational
Analytics
Operational
DataPoint
Operational
DataPoint-API
Operational
Petly Plans
Operational
Petly Plans
Operational
PIMS Data Integration Service
Operational
Authorize.net
Operational
PDF Service
Operational
Email Service
Operational
Pet Health Network Pro
Operational
Petly Pages
Operational
Postcards
Operational
Texting
Operational
Mobile App
Operational
Pet Health Network Pro
Operational
Vello
Operational
Neo Vello
Operational
ezyVet Vello
Operational
Cornerstone Vello
Operational
Pet Owner Portals
Operational
Texting Services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Neo Scheduled Maintenance: North America Region Jun 23, 2026 00:30-01:30 EDT
To help keep Neo running optimally for your practice, the Neo Team will be completing a technical update on Tuesday, June 23 at 12:30 AM ET.
During the 60-minute maintenance window, access to Neo may be briefly interrupted at times. If you are logged in or attempt to log in during the update, you may receive an error.
When the update is complete, you will be able to use Neo again as usual.
Posted on Jun 17, 2026 - 09:56 EDT
During the 60-minute maintenance window, access to Neo may be briefly interrupted at times. If you are logged in or attempt to log in during the update, you may receive an error.
When the update is complete, you will be able to use Neo again as usual.
Posted on Jun 17, 2026 - 09:56 EDT