All Systems Operational
VetConnect PLUS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Results Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
100.0 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
100.0 % uptime
Today
SmartService Operational
90 days ago
100.0 % uptime
Today
ezyVet Software ? Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: USA and Canada West Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: USA and Canada Central/East Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: Australia Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: New Zealand Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Asia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Operational
90 days ago
99.98 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
100.0 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
100.0 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
100.0 % uptime
Today
ezyVet Third Party Integrations ? Operational
90 days ago
99.64 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Operational
90 days ago
97.64 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Operational
90 days ago
98.3 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
99.78 % uptime
Today
SMS Providers Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
90 days ago
99.99 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Vet Radar ? Operational
90 days ago
100.0 % uptime
Today
SmartFlow ? Operational
90 days ago
100.0 % uptime
Today
iPad Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Diagnostic Imaging Operational
90 days ago
100.0 % uptime
Today
IDEXX Web PACS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Images Operational
90 days ago
100.0 % uptime
Today
PIMS Ordering Operational
90 days ago
100.0 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Telemedicine Operational
90 days ago
100.0 % uptime
Today
VetMedStat Operational
90 days ago
100.0 % uptime
Today
VMS Pro Operational
90 days ago
100.0 % uptime
Today
VMS18 Operational
90 days ago
100.0 % uptime
Today
VMS Admin Operational
90 days ago
100.0 % uptime
Today
PowerScribe One ? Operational
90 days ago
100.0 % uptime
Today
CardioPet Operational
90 days ago
100.0 % uptime
Today
DVMInsight Operational
90 days ago
100.0 % uptime
Today
Cornerstone Operational
90 days ago
100.0 % uptime
Today
Online Payments Operational
90 days ago
100.0 % uptime
Today
SmartOrder - Online Inventory Ordering Operational
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Neo Operational
90 days ago
100.0 % uptime
Today
Neo Software ? Operational
90 days ago
100.0 % uptime
Today
Neo Payments ? Operational
SMS (Text) Messages ? Operational
Third Party Integrations ? Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Login Operational
90 days ago
100.0 % uptime
Today
Control Center Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
DataPoint Operational
90 days ago
100.0 % uptime
Today
DataPoint-API Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
100.0 % uptime
Today
Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Vello Operational
90 days ago
100.0 % uptime
Today
Neo Vello Operational
90 days ago
100.0 % uptime
Today
ezyVet Vello Operational
90 days ago
100.0 % uptime
Today
Cornerstone Vello Operational
90 days ago
100.0 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Mar 17, 2025 - 21:28 EDT
Scheduled - On Sunday, 30 March, we are scheduling critical database maintenance between 1 - 2 am EDT which will allow us to develop new features that many customers are asking for. There will be periods of five to ten minutes of scheduled downtime between that time.

As we are unable to advise the exact downtime for all customers during this period, we recommend logging out of ezyVet until the end of the release/maintenance window.

Once clinic staff have successfully logged back in, no further action should be required. This maintenance is scheduled outside of core business hours to reduce any possible disruption and impact on our customers.

These changes are part of a much larger program of improvements that will enable new and improved workflows backed by enhanced system stability and performance.

Thank you for understanding.

Mar 17, 2025 - 16:44 EDT
On Sunday, 30 March, we are scheduling critical database maintenance between 4 - 5 am PDT which will allow us to develop new features that many customers are asking for. There will be periods of five to ten minutes of scheduled downtime between that time.

As we are unable to advise the exact downtime for all customers during this period, we recommend logging out of ezyVet until the end of the release/maintenance window.

Once clinic staff have successfully logged back in, no further action should be required. This maintenance is scheduled outside of core business hours to reduce any possible disruption and impact on our customers.

These changes are part of a much larger program of improvements that will enable new and improved workflows backed by enhanced system stability and performance.

Thank you for understanding.

Posted on Mar 17, 2025 - 16:48 EDT
Past Incidents
Mar 18, 2025
Resolved - This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected.

Thank you for your patience as we worked through resolving this issue.

Mar 18, 06:20 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 05:59 EDT
Update - Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the EUW1 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Mar 18, 05:37 EDT
Investigating - Our technical team are currently investigating reports of an outage that is occurring with ezyVet in the EUW1 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Mar 18, 05:28 EDT
Mar 17, 2025
Resolved - This incident has been resolved.
Mar 17, 10:09 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 10:03 EDT
Investigating - Our technical team are currently investigating reports of an outage that is occurring with ezyVet in the EUW1 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Mar 17, 09:46 EDT
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025
Completed - The scheduled maintenance has been completed.
Mar 5, 17:50 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 17:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 4, 18:37 EST
Mar 4, 2025

No incidents reported.