Minor Service Outage

Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
Diagnostic Results Operational
Web Operational
Mobile Operational
Ordering - Reference Laboratory Operational
Ordering - In House Diagnostics Operational
ezyVet Software Operational
ezyVet Software: USA and Canada West Operational
ezyVet Software: USA and Canada Central/East Operational
ezyVet Software: Australia Operational
ezyVet Software: New Zealand Operational
ezyVet Software: Asia Operational
ezyVet Software: Europe/Middle East/Africa Operational
ezyVet Software: Version Specific Operational
ezyVet Datalake Operational
ezyVet Go Operational
ezyVet Scan Operational
ezyVet Kiosk and ezyVet Connect Operational
ezyVet Academy/Absorb Platform Operational
ezyVet Third Party Integrations Operational
Cubex Operational
Diagnostic Integrations Operational
Emailed Labs Operational
Fax Integrations Operational
Insurance Integrations Operational
PACS Medical Imaging integrations Operational
Payment Integrations Operational
Product supplier Integrations Operational
SMS Providers Operational
Xero Operational
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
Other Integrations Operational
Vet Radar Operational
SmartFlow Operational
iPad Operational
Web Operational
Integration Operational
Diagnostic Imaging Operational
IDEXX Web PACS Operational
Diagnostic Images Operational
PIMS Ordering Operational
PathPIXX Operational
Telemedicine Operational
VetMedStat Operational
VMS Pro Operational
VMS Admin Operational
PowerScribe One Operational
CardioPet Operational
DVMInsight Operational
Cornerstone Partial Outage
Online Payments Operational
SmartOrder - Online Inventory Ordering Partial Outage
IDEXX Reference Laboratory Operational
MyCornerstone Operational
Neo Under Maintenance
Neo Software Operational
SMS (Text) Messages Under Maintenance
Third Party Integrations Operational
rVetLink Operational
Portal Operational
Referral Import (API) Operational
Enterprise Manager Operational
Enterprise Manager Login Operational
Control Center Operational
Analytics Operational
DataPoint Operational
DataPoint-API Operational
Petly Plans Operational
Petly Plans Operational
PIMS Data Integration Service Operational
Authorize.net Operational
PDF Service Operational
Email Service Operational
Pet Health Network Pro Operational
Petly Pages Operational
Postcards Operational
Texting Operational
Mobile App Operational
Pet Health Network Pro Operational
Vello Operational
Neo Vello Operational
ezyVet Vello Operational
Cornerstone Vello Operational
Pet Owner Portals Operational
Texting Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

VetMedStat 26.14 Release Oct 29, 2026 15:00-16:30 EDT

Our regularly scheduled release will take place on 10/29/2026 starting at 3:00 PM ET. During this window, you may experience brief interruptions, and affected components may be temporarily unavailable. Please save your work before the window begins. We will send a reminder one hour before the release begins. Thank you for your patience.
Posted on Oct 28, 2026 - 10:12 EDT

Web PACS 26.14 Release Oct 29, 2026 17:00-19:00 EDT

Our regularly scheduled release will take place on 10/29/2026 starting at 5:00 PM ET. During this window, you may experience brief interruptions, and affected components may be temporarily unavailable. Please save your work before the window begins. We will send a reminder one hour before the release begins. Thank you for your patience.
Posted on Oct 28, 2026 - 10:17 EDT

Oct 29, 2026

No incidents reported today.

Oct 28, 2026

PowerScribe One Security Patching
Completed - The scheduled maintenance has been completed.
Oct 28, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 07:00 EDT
Scheduled - PowerScribe One will be briefly unavailable (under 30 min) for a routine security update.
Oct 27, 08:42 EDT

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

Scheduled Maintenance: Database Upgrade for Daylight Saving Time Changes (USW)
Completed - The scheduled maintenance has been completed.
Oct 25, 05:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 05:00 EDT
Scheduled - We’ll be performing a scheduled database upgrade during our regular Sunday maintenance window to ensure ezyVet continues to display accurate times for customers in Canada following upcoming daylight saving time changes in Manitoba, Alberta, and British Columbia.

Maintenance window
US West: Sunday 25 October, 2:00 AM PT (11:00 PM HST, Saturday 24 October)

Expected impact ezyVet will be unavailable for all customers in the US & Canada for approximately 5 minutes while the upgrade is completed. Please allow for up to 15 minutes of downtime.
Oct 21, 23:19 EDT
Scheduled Maintenance: Database Upgrade for Daylight Saving Time Changes (USE)
Completed - The scheduled maintenance has been completed.
Oct 25, 02:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 02:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 21, 23:17 EDT
Scheduled - We’ll be performing a scheduled database upgrade during our regular Sunday maintenance window to ensure ezyVet continues to display accurate times for customers in Canada following upcoming daylight saving time changes in Manitoba, Alberta, and British Columbia.

Maintenance window
US East: Sunday 25 October, 2:00 AM ET (1:00 AM CT)

Expected impact ezyVet will be unavailable for all customers in the US & Canada for approximately 5 minutes while the upgrade is completed. Please allow for up to 15 minutes of downtime.
Oct 21, 22:08 EDT

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 18:53 EDT
Verifying - Verification is currently underway for the maintenance items.
Oct 21, 18:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 17:00 EDT
Scheduled - DVMInsight will be undergoing maintenance at this time.
Oct 19, 12:00 EDT
DataPoint - Excessive delays in Processing
Resolved - This incident has been resolved.
Oct 21, 15:11 EDT
Investigating - DataPoint is currently experiencing higher-than-normal traffic volumes, resulting in degraded performance and slower response times. Our team is actively monitoring the situation and working to restore normal performance.
Oct 21, 10:16 EDT

Oct 20, 2026

20 October 2026 - CareCredit Integrated Payments may be unavailable
Resolved - The issue affecting CareCredit Integrated Payments in Cornerstone has been identified and resolved. CareCredit payments can now be taken normally.

We appreciate your patience while we worked with CareCredit and our payments team to restore service.
Oct 20, 11:54 EDT
Investigating - We are investigating reports that CareCredit Integrated Payments in Cornerstone may be unavailable.

Affected practices are unable to take CareCredit payments, and the CareCredit window may appear blank when a payment is started. We are actively working with CareCredit and our payments team to identify the cause and restore service.

Updates will be posted to this event as more information becomes available.
Oct 20, 10:46 EDT

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

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