All Systems Operational

Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
99.95 % uptime
Today
Diagnostic Results Operational
90 days ago
99.95 % uptime
Today
Web Operational
90 days ago
99.95 % uptime
Today
Mobile Operational
90 days ago
99.95 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
99.99 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
99.99 % uptime
Today
SmartService Operational
90 days ago
100.0 % uptime
Today
ezyVet Software ? Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: USA and Canada West Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: USA and Canada Central/East Operational
90 days ago
99.9 % uptime
Today
ezyVet Software: Australia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: New Zealand Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Asia Operational
90 days ago
99.98 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
100.0 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
100.0 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
100.0 % uptime
Today
ezyVet Third Party Integrations ? Operational
90 days ago
100.0 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Operational
90 days ago
100.0 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
100.0 % uptime
Today
SMS Providers Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
90 days ago
100.0 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Vet Radar ? Operational
90 days ago
100.0 % uptime
Today
SmartFlow ? Operational
90 days ago
99.92 % uptime
Today
iPad Operational
90 days ago
99.91 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
99.86 % uptime
Today
Diagnostic Imaging Operational
90 days ago
100.0 % uptime
Today
IDEXX Web PACS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Images Operational
90 days ago
100.0 % uptime
Today
PIMS Ordering Operational
90 days ago
100.0 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Telemedicine Operational
90 days ago
99.95 % uptime
Today
VetMedStat Operational
90 days ago
100.0 % uptime
Today
VMS Pro Operational
90 days ago
100.0 % uptime
Today
VMS18 Operational
90 days ago
100.0 % uptime
Today
VMS Admin Operational
90 days ago
100.0 % uptime
Today
PowerScribe One ? Operational
90 days ago
100.0 % uptime
Today
CardioPet Operational
90 days ago
100.0 % uptime
Today
DVMInsight Operational
90 days ago
99.66 % uptime
Today
Cornerstone Operational
90 days ago
100.0 % uptime
Today
Online Payments Operational
90 days ago
100.0 % uptime
Today
SmartOrder - Online Inventory Ordering Operational
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Neo Operational
90 days ago
100.0 % uptime
Today
Neo Software ? Operational
90 days ago
100.0 % uptime
Today
Neo Payments ? Operational
SMS (Text) Messages ? Operational
Third Party Integrations ? Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Login Operational
90 days ago
100.0 % uptime
Today
Control Center Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
DataPoint Operational
90 days ago
100.0 % uptime
Today
DataPoint-API Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
100.0 % uptime
Today
Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Vello Operational
90 days ago
100.0 % uptime
Today
Neo Vello Operational
90 days ago
100.0 % uptime
Today
ezyVet Vello Operational
90 days ago
100.0 % uptime
Today
Cornerstone Vello Operational
90 days ago
100.0 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 18, 2025

No incidents reported today.

Jul 17, 2025
IDEXX Web PACS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 17, 21:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 20:00 EDT
Scheduled - IDEXX Web PACS will be undergoing maintenance on July 17, 2025 from 8pm ET to 10pm ET.

Users may be logged out of Web PACS and experience a delay in uploading images and be unable to view images periodically during the scheduled maintenance within IDEXX Web PACS, Cornerstone, NEO, VetConnect PLUS, and other applicable Practice Information Management systems, etc).
Jul 11, 11:34 EDT
Telemedicine Scheduled Maintenance 25.9
Completed - The scheduled maintenance has been completed.
Jul 17, 17:36 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 17:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 11, 12:04 EDT
Jul 16, 2025
Delayed Results in VetConnect PLUS
Resolved - This incident has been resolved.
Jul 16, 16:53 EDT
Investigating - You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Jul 16, 13:28 EDT
Jul 15, 2025

No incidents reported.

Jul 14, 2025
Twilio Flex - Performance Issues resulting in a delayed/slowed performance
Resolved - This incident has been resolved.
Jul 14, 18:43 EDT
Update - We are experiencing issues with multiple the Twilio products including: Flex TaskRouter, Console Logins, Studio, and Voice Services. The Twilio engineering team are actively working to resolve the issue. We will provide another update as soon as more information becomes available.
Jul 14, 16:52 EDT
Update - Latest Update from Twilio

Monitoring - We have identified and addressed the issue causing impact across Flex products, and we are observing continued recovery across Flex products and features. Error rates have normalized, and we will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update as soon as we have more information available.
Jul 14, 13:53 EDT
Update - Latest Update From Twilio:

Investigating - We are experiencing issues with Multiple Flex products, including: Flex: Flex agents will be unable to login into Flex UI. Both Single-sign on and Console logins are impacted. Tasks will not be created, existing tasks cannot be routed to available workers; and agent state can not be changed. Flex Messaging Channels are down. All Flex calls using Voice are impacted. Calls that were in-progress prior to the incident will not be impacted. Studio: Customers will experience increased SendToFlex widget failures when calling Task Router to create Tasks. After further investigation, we can confirm customers are able to log in to the Twilio Console. Our engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.
Jul 14, 13:26 EDT
Update - Latest Update from Twilio

investigating - We are experiencing an issues with multiple the Twilio products including: Flex TaskRouter, Console Logins, Studio, and Voice Services. Our engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.
Jul 14, 13:01 EDT
Update - We are continuing to investigate this issue.
Jul 14, 12:35 EDT
Investigating - Our monitoring systems have detected a potential issue TaskRouter and Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information. Jul 14, 09:33 PST
Jul 14, 12:25 EDT
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
ezyVet USE1 Performance Issue
Resolved - This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected.

Thank you for your patience as we worked through resolving this issue.
Jul 11, 10:29 EDT
Monitoring - Our technical team have applied a fix to resolve this issue.

We will be monitoring this for the next 15 minutes to ensure the system is completely stabilized.
Jul 11, 09:46 EDT
Identified - Our technical team have identified the root cause and are currently implementing a solution to resolve this issue.

Thank you for your continued patience.
Jul 11, 09:35 EDT
Investigating - Our technical team are currently investigating reports of an outage that is occurring with ezyVet in the USE1 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Jul 11, 09:18 EDT
Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025
USE1 Performance Issue
Resolved - This incident has been resolved.
Jul 7, 12:42 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 7, 11:25 EDT
Investigating - We are currently investigating a performance issue on the USE1 database.
Jul 7, 11:21 EDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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