Minor Service Outage

Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
Diagnostic Results Operational
Web Operational
Mobile Operational
Ordering - Reference Laboratory Operational
Ordering - In House Diagnostics Operational
ezyVet Software Operational
ezyVet Software: USA and Canada West Operational
ezyVet Software: USA and Canada Central/East Operational
ezyVet Software: Australia Operational
ezyVet Software: New Zealand Operational
ezyVet Software: Asia Operational
ezyVet Software: Europe/Middle East/Africa Operational
ezyVet Software: Version Specific Operational
ezyVet Datalake Operational
ezyVet Go Operational
ezyVet Scan Operational
ezyVet Kiosk and ezyVet Connect Operational
ezyVet Academy/Absorb Platform Operational
ezyVet Third Party Integrations Operational
Cubex Operational
Diagnostic Integrations Operational
Emailed Labs Operational
Fax Integrations Operational
Insurance Integrations Operational
PACS Medical Imaging integrations Operational
Payment Integrations Operational
Product supplier Integrations Operational
SMS Providers Operational
Xero Operational
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
Other Integrations Operational
Vet Radar Operational
SmartFlow Operational
iPad Operational
Web Operational
Integration Operational
Diagnostic Imaging Operational
IDEXX Web PACS Operational
Diagnostic Images Operational
PIMS Ordering Operational
PathPIXX Operational
Telemedicine Operational
VetMedStat Operational
VMS Pro Operational
VMS Admin Operational
PowerScribe One Operational
CardioPet Operational
DVMInsight Operational
Cornerstone Partial Outage
Online Payments Operational
SmartOrder - Online Inventory Ordering Partial Outage
IDEXX Reference Laboratory Operational
MyCornerstone Operational
Neo Operational
Neo Software Operational
SMS (Text) Messages Operational
Third Party Integrations Operational
rVetLink Operational
Portal Operational
Referral Import (API) Operational
Enterprise Manager Operational
Enterprise Manager Login Operational
Control Center Operational
Analytics Operational
DataPoint Operational
DataPoint-API Operational
Petly Plans Operational
Petly Plans Operational
PIMS Data Integration Service Operational
Authorize.net Operational
PDF Service Operational
Email Service Operational
Pet Health Network Pro Operational
Petly Pages Operational
Postcards Operational
Texting Operational
Mobile App Operational
Pet Health Network Pro Operational
Vello Operational
Neo Vello Operational
ezyVet Vello Operational
Cornerstone Vello Operational
Pet Owner Portals Operational
Texting Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 14, 2026

SmartFlow Investigating Performance Issues
Resolved - This incident has been resolved.
Oct 14, 16:30 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 16:16 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 14, 16:09 EDT
Investigating - Our Technical Team is currently investigating the performance issues that are occurring when logging into SmartFlow on both the Web and iPad Versions.

We apologize for the inconvenience this is causing. We'll provide an update as soon as we have more information.
Oct 14, 16:03 EDT
inVue Dx Blood Results Delay
Resolved - This incident has been resolved.
Oct 14, 15:25 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 12:08 EDT
Investigating - Some inVue Dx blood test runs may stay in “Processing” longer than expected due to a system issue, which may delay results. Our team is actively working on a resolution.

Please keep “Processing” runs in place unless you no longer need the results. Canceling a run will prevent it from completing, and most runs should resume processing automatically once the system is fully restored.

We truly appreciate your patience and your partnership with IDEXX. We apologize for the interruption in blood morphology result availability and for any inconvenience this may cause.

We will provide an update no later than 11:30 am ET on Wednesday, October 14th).
Oct 14, 09:59 EDT
IHD Ordering Delay
Resolved - This incident has been resolved.
Oct 14, 15:25 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 12:09 EDT
Investigating - You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue.

As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.

We will provide an update no later than 11 am ET on Wednesday October 14th.
Oct 14, 09:31 EDT
PowerScribe One Security Patching
Completed - The scheduled maintenance has been completed.
Oct 14, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:00 EDT
Scheduled - PowerScribe One will be briefly unavailable (under 30 min) for a routine security update.
Oct 13, 08:43 EDT

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Fiserv outage impacting IDEXX Payments in Neo
Resolved - This incident has been resolved.
Oct 9, 14:38 EDT
Monitoring - Fiserv have indicated that service has been restored and we are monitoring results.
Oct 9, 13:14 EDT
Identified - The Neo team is aware of a Fiserv (CardConnect) outage that is impacting your ability to process IDEXX Payments within Neo. Our integration partners are actively working with Fiserv to resolve this problem as soon as possible.

Please subscribe to updates from Fiserv via https://status.cardconnect.com/
We will provide updates as we receive them.
Oct 9, 13:09 EDT

Oct 8, 2026

IDEXX Web PACS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 17:43 EDT
Verifying - Verification is currently underway for the maintenance items.
Oct 8, 17:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 17:00 EDT
Update - Update: The maintenance window for IDEXX Web PACS has been updated and will now take place Thursday, October 8, from 5:00 PM to 7:00 PM ET. This replaces the previously announced window of 8:00 PM to 10:00 PM ET. Users may be logged out of IDEXX Web PACS during the scheduled maintenance.
Oct 8, 11:26 EDT
Scheduled - IDEXX Web PACS will be undergoing maintenance Thursday Oct 8 from 5PM to 7PM US ET. Users may be logged out of IDEXX Web PACS during the scheduled maintenance.
Oct 8, 17:00 EDT
VMS & PSO Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 16:02 EDT
Verifying - Verification is currently underway for the maintenance items.
Oct 8, 15:47 EDT
Update - Just a quick reminder that there will be a brief interruption for PowerScribe One during this deployment.
Oct 8, 15:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 15:00 EDT
Scheduled - VMS and. PSO will undergo scheduled maintenance at this time. Please be aware that PSO will have a brief interruption as we restart the application servers.
Oct 8, 08:58 EDT

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

PowerScribe One - Application out of sync which is blocking functionality
Resolved - Resolved: The syncing issue has been resolved, and everything is working as expected. Thank you for your patience while we worked on this.
Oct 5, 16:51 EDT
Monitoring - Monitoring: A fix has been implemented, and the syncing issues should no longer occur. We will continue to monitor and post another update once we have confirmed everything is stable.
Oct 5, 15:29 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 5, 14:57 EDT
Update - Update: Auto-text should now be appearing for all users in the app. We are continuing to work with our partners at Nuance to resolve the remaining syncing issues and will post another update as we have more information.
Oct 5, 13:02 EDT
Update - Update: We are continuing to investigate this issue and are working through possible resolutions with our partners at Nuance.

As part of this effort, Nuance will need to reset the application connection. During the reset, you may briefly lose your connection. You should be able to log back in right after the reset is complete.

We will post another update as soon as we have more information. Thank you for your patience.
Oct 5, 12:14 EDT
Investigating - We are currently investigating an issue with the connection to PowerScribe One, which is causing issues with auto-text.
Oct 5, 11:46 EDT
DVMI - Large Images failing during zip process
Resolved - This incident has been resolved.
Oct 5, 14:53 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 5, 13:44 EDT
Investigating - Investigating: DVMI large images are failing during the zip process, and downloads may not complete. Our team is investigating and will post an update soon.
Oct 5, 12:48 EDT

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

PowerScribe One Security Patching
Completed - The scheduled maintenance has been completed.
Sep 30, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 07:00 EDT
Scheduled - PowerScribe One will be briefly unavailable (under 30 min) for a routine security update.
Sep 29, 16:51 EDT
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