SmartOrder – Patterson Ordering Unavailable
Investigating - SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.

Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.

Our teams are actively investigating and will share updates as more information becomes available.
Jan 05, 2026 - 14:00 EST
Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Results Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Ordering - Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Ordering - In House Diagnostics Operational
90 days ago
100.0 % uptime
Today
ezyVet Software Operational
90 days ago
99.83 % uptime
Today
ezyVet Software: USA and Canada West Operational
90 days ago
99.91 % uptime
Today
ezyVet Software: USA and Canada Central/East Operational
90 days ago
99.91 % uptime
Today
ezyVet Software: Australia Operational
90 days ago
99.91 % uptime
Today
ezyVet Software: New Zealand Operational
90 days ago
99.91 % uptime
Today
ezyVet Software: Asia Operational
90 days ago
99.92 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Operational
90 days ago
99.92 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
99.65 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
98.87 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
100.0 % uptime
Today
ezyVet Third Party Integrations Operational
90 days ago
100.0 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Operational
90 days ago
100.0 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
100.0 % uptime
Today
SMS Providers Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
90 days ago
100.0 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Vet Radar Operational
90 days ago
100.0 % uptime
Today
SmartFlow Operational
90 days ago
100.0 % uptime
Today
iPad Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Diagnostic Imaging Operational
90 days ago
100.0 % uptime
Today
IDEXX Web PACS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Images Operational
90 days ago
100.0 % uptime
Today
PIMS Ordering Operational
90 days ago
100.0 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Telemedicine Operational
90 days ago
99.96 % uptime
Today
VetMedStat Operational
90 days ago
99.83 % uptime
Today
VMS Pro Operational
90 days ago
100.0 % uptime
Today
VMS18 Operational
90 days ago
100.0 % uptime
Today
VMS Admin Operational
90 days ago
100.0 % uptime
Today
PowerScribe One Operational
90 days ago
100.0 % uptime
Today
CardioPet Operational
90 days ago
100.0 % uptime
Today
DVMInsight Operational
90 days ago
99.93 % uptime
Today
Cornerstone Degraded Performance
90 days ago
100.0 % uptime
Today
Online Payments Operational
90 days ago
100.0 % uptime
Today
SmartOrder - Online Inventory Ordering Degraded Performance
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Neo Operational
90 days ago
99.88 % uptime
Today
Neo Software Operational
90 days ago
99.88 % uptime
Today
Neo Payments Operational
SMS (Text) Messages Operational
Third Party Integrations Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
99.98 % uptime
Today
Enterprise Manager Login Operational
90 days ago
99.98 % uptime
Today
Control Center Operational
90 days ago
99.98 % uptime
Today
Analytics Operational
90 days ago
99.98 % uptime
Today
DataPoint Operational
90 days ago
100.0 % uptime
Today
DataPoint-API Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
99.83 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
99.19 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Vello Operational
90 days ago
100.0 % uptime
Today
Neo Vello Operational
90 days ago
100.0 % uptime
Today
ezyVet Vello Operational
90 days ago
100.0 % uptime
Today
Cornerstone Vello Operational
90 days ago
100.0 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 20, 2026

No incidents reported today.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026
ezyVet Performance Issue
Resolved - This incident has been resolved.
Mar 17, 18:06 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 18:04 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 17, 18:03 EDT
Investigating - Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the APSE2 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Mar 17, 17:13 EDT
Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026
VetMedStat 26.3.1 Deploy
Completed - The scheduled maintenance has been completed.
Mar 13, 20:26 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 19:44 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 13, 19:43 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 19:40 EDT
Scheduled - VetMedStat will undergo maintenance for bug fixes. No downtime expected.
Mar 13, 19:39 EDT
Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026
Enterprise Crashed
Resolved - high number of messages in prod-smartservicesapid-v2 on ordering-amazonmq-prod-08-2024 MQ broker.
Verified the data pipeline , no outage in it due to this incident.
There was one unhealthy docker container, we have got an email that lab work orders are backlogging.
After the second container is restarted and both the containers are in healthy state.
This resolved the backlogging and high number of message in queue.
Mar 10, 22:04 EDT
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
VetMedStat: Users unable to DICOM send -- WebPACS/VC+: Delays in report visibility
Resolved - This incident has been resolved.
Mar 6, 08:24 EST
Monitoring - The issue has been identified, a fix has been implemented and we are monitoring the results.
Mar 6, 01:06 EST
Update - Investigation is ongoing.
Next Update: TBD.
Mar 5, 23:47 EST
Investigating - Issue: Users are currently experiencing issues when DICOM sending to VetMedStat. Multiple WebPACS users have reported results are missing results in VC+ and respective PIMS .We apologize for any inconvenience. Investigations are ongoing.

Group(s) Impacted: VetMedStat & WebPACS clinics

Estimated Time to Resolution: TBD

Estimated Next Update Time: 30m (11:45pm EST)
Mar 5, 23:15 EST
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