All Systems Operational

Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
99.95 % uptime
Today
Diagnostic Results Operational
90 days ago
99.95 % uptime
Today
Web Operational
90 days ago
99.95 % uptime
Today
Mobile Operational
90 days ago
99.95 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
99.99 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
99.99 % uptime
Today
SmartService Operational
90 days ago
100.0 % uptime
Today
ezyVet Software ? Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: USA and Canada West Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: USA and Canada Central/East Operational
90 days ago
99.98 % uptime
Today
ezyVet Software: Australia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: New Zealand Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Asia Operational
90 days ago
99.98 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
100.0 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
100.0 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
100.0 % uptime
Today
ezyVet Third Party Integrations ? Operational
90 days ago
99.97 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Operational
90 days ago
100.0 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Operational
90 days ago
99.68 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
100.0 % uptime
Today
SMS Providers Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
90 days ago
100.0 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Vet Radar ? Operational
90 days ago
100.0 % uptime
Today
SmartFlow ? Operational
90 days ago
99.92 % uptime
Today
iPad Operational
90 days ago
99.91 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
99.86 % uptime
Today
Diagnostic Imaging Operational
90 days ago
100.0 % uptime
Today
IDEXX Web PACS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Images Operational
90 days ago
100.0 % uptime
Today
PIMS Ordering Operational
90 days ago
100.0 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Telemedicine Operational
90 days ago
99.95 % uptime
Today
VetMedStat Operational
90 days ago
100.0 % uptime
Today
VMS Pro Operational
90 days ago
100.0 % uptime
Today
VMS18 Operational
90 days ago
100.0 % uptime
Today
VMS Admin Operational
90 days ago
100.0 % uptime
Today
PowerScribe One ? Operational
90 days ago
100.0 % uptime
Today
CardioPet Operational
90 days ago
100.0 % uptime
Today
DVMInsight Operational
90 days ago
99.66 % uptime
Today
Cornerstone Operational
90 days ago
100.0 % uptime
Today
Online Payments Operational
90 days ago
100.0 % uptime
Today
SmartOrder - Online Inventory Ordering Operational
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Neo Operational
90 days ago
100.0 % uptime
Today
Neo Software ? Operational
90 days ago
100.0 % uptime
Today
Neo Payments ? Operational
SMS (Text) Messages ? Operational
Third Party Integrations ? Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Login Operational
90 days ago
100.0 % uptime
Today
Control Center Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
DataPoint Operational
90 days ago
100.0 % uptime
Today
DataPoint-API Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
100.0 % uptime
Today
Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Vello Operational
90 days ago
100.0 % uptime
Today
Neo Vello Operational
90 days ago
100.0 % uptime
Today
ezyVet Vello Operational
90 days ago
100.0 % uptime
Today
Cornerstone Vello Operational
90 days ago
100.0 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

IDEXX Web PACS Scheduled Maintenance Jun 30, 2025 20:00-23:00 EDT

Scheduled - IDEXX Web PACS will be undergoing maintenance on Monday, June 30th from 8pm ET until 11pm ET.

Users may be logged out of IDEXX Web PACS during the scheduled maintenance.
Jun 24, 2025 - 11:57 EDT
Jun 30, 2025
Telemedicine Scheduled Maintenance 25.8
Completed - The scheduled maintenance has been completed.
Jun 30, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 17:00 EDT
Scheduled - We will be undergoing scheduled maintenance at this time.
Jun 24, 11:56 EDT
Jun 29, 2025
Delay In-House Ordering Requests Through VetConnect Plus and Cloud PIMS
Completed - The scheduled maintenance has been completed.
Jun 29, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 02:00 EDT
Scheduled - Due to scheduled maintenance, in-house diagnostic orders placed to your IDEXX VetLab Station through VetConnect PLUS or your integrated Cloud Practice Management System will be delayed from 4 a.m. until 7 a.m. EST on Sunday, June 29th. We appreciate your patience while we complete this scheduled maintenance
Jun 24, 16:29 EDT
Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025
Neo Scheduled Downtime: Asia-Pacific Region
Completed - Issue has been resolved and the scheduled maintenance has been completed.
Jun 24, 14:38 EDT
Update - We have encountered an unexpected issue during the update. We are working to resolve the issue ASAP and will provide updates as we have them.
Jun 24, 14:03 EDT
Verifying - Verification of the update is currently underway.
Jun 24, 13:22 EDT
In progress - Scheduled update is currently in progress. We will provide updates as necessary.
Jun 24, 13:04 EDT
Scheduled - To help keep Neo running optimally for your practice, the Neo Team will be completing a technical update on Wednesday, June 25 at 3:00 AM AEST, requiring approximately 60 minutes of downtime.
Note: This update only applies to customers in Australia, New Zealand, Cambodia, Laos, Thailand, Vanuatu, and Vietnam.

During the update, if you are logged in or attempt to log in to Neo, you might receive an error.
When the update is complete, you will be able to use Neo again as usual.
Jun 17, 19:17 EDT
Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
Neo Cloud Print Errors
Resolved - This incident has been resolved.
Jun 20, 09:49 EDT
Investigating - The Neo team is investigating reports of intermittent errors when printing via Neo Cloud Print.

Until the issue is resolved, print locally.

We will post another update as soon as we learn more.
Jun 20, 09:30 EDT
Jun 19, 2025
IDEXX Web PACS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 19, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 20:00 EDT
Scheduled - IDEXX Web PACS will be undergoing maintenance on Thursday, June 19, 2025 from 8pm ET to 9pm ET

Users may be logged out of IDEXX Web PACS during the scheduled maintenance.
Jun 19, 16:03 EDT
Jun 18, 2025
DVMI Maintenance
Completed - The scheduled maintenance has been completed.
Jun 18, 20:46 EDT
Verifying - Verification is currently underway for the maintenance items.
Jun 18, 20:22 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 20:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 18, 19:45 EDT
Slowness/Errors in VetConnect PLUS
Resolved - This incident has been resolved.
Jun 18, 17:38 EDT
Investigating - You may experience slowness or errors when using VetConnect PLUS. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Jun 18, 17:12 EDT
Jun 17, 2025

No incidents reported.

Jun 16, 2025
DVMI Insight Offline
Resolved - This incident has been resolved.
Jun 16, 17:19 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 16:34 EDT
Update - We are continuing to work on a fix for this issue.
Jun 16, 15:22 EDT
Update - We are continue to take active steps to resolve this issue. Next update by 3PM US Eastern.
Jun 16, 13:41 EDT
Update - We are continuing to work on a fix for this issue.
Jun 16, 12:38 EDT
Update - We are continuing to work on a fix for this issue.
Jun 16, 11:25 EDT
Identified - The issue has been identified and the team is exploring fix options. Next update by 11:15: US Eastern.
Jun 16, 10:49 EDT
Investigating - We are currently investigating this issue.
Jun 16, 09:17 EDT
ezyVet USW2 Performance Issue
Resolved - This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected.

Thank you for your patience as we worked through resolving this issue.
Jun 16, 14:53 EDT
Monitoring - Our technical team have applied a fix to resolve this issue.

We will be monitoring this for the next 15 minutes to ensure the system is completely stabilized.
Jun 16, 14:47 EDT
Identified - Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USW2 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Jun 16, 14:45 EDT
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