Vello icon not displaying for some ezyVet customers
Investigating - We are currently investigating an issue where the Vello icon is not displaying for some ezyVet customers. Our team is actively looking into the root cause. We will provide an update as soon as we have more information.
Jun 02, 2026 - 12:49 EDT
Delayed Results in VetConnect PLUS
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 02, 2026 - 11:46 EDT
Investigating - You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Jun 02, 2026 - 11:38 EDT
ezyVet Third Party Integration Issue
Investigating - Asteris/Keystone, one of our third-party integrations, is currently experiencing an issue with Keystone Omni. This is affecting their ability to communicate with ezyVet. Please contact Asteris/Keystone directly for further details.
May 28, 2026 - 17:36 EDT
SmartOrder – Patterson Ordering Unavailable
Investigating - SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.

Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.

Our teams are actively investigating and will share updates as more information becomes available.
Jan 05, 2026 - 14:00 EST
Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
99.98 % uptime
Today
Diagnostic Results Operational
90 days ago
99.93 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Ordering - Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Ordering - In House Diagnostics Operational
90 days ago
100.0 % uptime
Today
ezyVet Software Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: USA and Canada West Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: USA and Canada Central/East Operational
90 days ago
99.98 % uptime
Today
ezyVet Software: Australia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: New Zealand Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Asia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
100.0 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
100.0 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
100.0 % uptime
Today
ezyVet Third Party Integrations Degraded Performance
90 days ago
100.0 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Operational
90 days ago
100.0 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Degraded Performance
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
100.0 % uptime
Today
SMS Providers Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
90 days ago
100.0 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Vet Radar Operational
90 days ago
100.0 % uptime
Today
SmartFlow Operational
90 days ago
100.0 % uptime
Today
iPad Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Diagnostic Imaging Operational
90 days ago
99.74 % uptime
Today
IDEXX Web PACS Operational
90 days ago
99.64 % uptime
Today
Diagnostic Images Operational
90 days ago
99.66 % uptime
Today
PIMS Ordering Operational
90 days ago
99.66 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Telemedicine Operational
90 days ago
99.36 % uptime
Today
VetMedStat Operational
90 days ago
98.83 % uptime
Today
VMS Pro Operational
90 days ago
98.95 % uptime
Today
VMS18 Operational
90 days ago
98.96 % uptime
Today
VMS Admin Operational
90 days ago
98.96 % uptime
Today
PowerScribe One Operational
90 days ago
99.83 % uptime
Today
CardioPet Operational
90 days ago
100.0 % uptime
Today
DVMInsight Operational
90 days ago
99.97 % uptime
Today
Cornerstone Operational
90 days ago
99.98 % uptime
Today
Online Payments Operational
90 days ago
99.94 % uptime
Today
SmartOrder - Online Inventory Ordering Operational
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
MyCornerstone Operational
90 days ago
100.0 % uptime
Today
Neo Degraded Performance
90 days ago
99.99 % uptime
Today
Neo Software Operational
90 days ago
99.99 % uptime
Today
Neo Payments Operational
SMS (Text) Messages Degraded Performance
Third Party Integrations Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
98.53 % uptime
Today
Enterprise Manager Login Operational
90 days ago
98.55 % uptime
Today
Control Center Operational
90 days ago
98.58 % uptime
Today
Analytics Operational
90 days ago
98.46 % uptime
Today
DataPoint Operational
90 days ago
100.0 % uptime
Today
DataPoint-API Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Vello Degraded Performance
90 days ago
99.99 % uptime
Today
Neo Vello Operational
90 days ago
100.0 % uptime
Today
ezyVet Vello Degraded Performance
90 days ago
99.96 % uptime
Today
Cornerstone Vello Operational
90 days ago
100.0 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 2, 2026

Unresolved incidents: Vello icon not displaying for some ezyVet customers, Delayed Results in VetConnect PLUS.

Jun 1, 2026
Enterprise Manager Release 3.28
Completed - The scheduled maintenance has been completed.
Jun 1, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 17:00 EDT
Scheduled - Scheduled maintenance. EM may be unavailable during this time
Jun 1, 16:55 EDT
PIMS Ordering (Merlin, VetID, Fuga, inBehandlung, VetUP): Both IHD and Reference Lab Ordering Outage
Resolved - This incident has been resolved.
Jun 1, 14:30 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 1, 12:43 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 1, 12:28 EDT
Update - We are continuing to investigate this issue.
Jun 1, 11:34 EDT
Investigating - For some third party Integrated Practice Management Software including Merlin and VetID, you may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within your Integrated Practice Management Software. Our team is investigating the issue.

As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.

We will provide an update no later than 12 pm ET on Monday June 1.
Jun 1, 10:09 EDT
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

Unresolved incident: ezyVet Third Party Integration Issue.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
Delayed Radiology Results in VetConnect PLUS
Resolved - This incident has been resolved.
May 22, 09:06 EDT
Investigating - You may experience a delay in viewing or receiving radiology results within VetConnect PLUS and your Integrated Practice Management Software. In the meantime, radiology results can continue to be viewed in WebPACS. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
May 21, 15:08 EDT
Clinics are unable to DICOM sends images to VMS.
Resolved - Monitoring is complete. We don't see any issues with image loading, and all downstream connections are live. Thank you for your patience during the extended monitoring period.
May 22, 09:01 EDT
Update - We will continue to monitor through the night, but there should no longer be any delays with images loading.
May 21, 23:39 EDT
Monitoring - We continue to monitor incoming traffic. Some images are still loading slowly. This may continue for a while longer.
May 21, 18:01 EDT
Identified - The issue has been identified and a fix is being implemented.
May 21, 15:53 EDT
Investigating - We are currently investigating an issue with clinics being unable to send Dicom images to VMS.
May 21, 15:08 EDT
May 21, 2026
May 20, 2026
Neo - 500 Errors When Accessing
Resolved - This incident has been resolved.
May 20, 11:59 EDT
Monitoring - We have fixed the issue causing the 500 errors and are continuing to monitor.
May 20, 08:42 EDT
Investigating - We are investigating an issue causing 500 errors for certain practices when they attempt to log into Neo.
May 20, 05:00 EDT
VMS Maintenance 26.6.1
Completed - The scheduled maintenance has been completed.
May 20, 08:15 EDT
Verifying - Database maintenance that began at 6:00 AM ET is now being verified.
May 20, 07:30 EDT
Scheduled - Maintenance began at 6:00 AM ET
May 20, 07:28 EDT
May 19, 2026
Some users unable to load Vello integration settings in ezyVet
Resolved - This incident has been resolved.
May 19, 16:57 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 16:25 EDT
Identified - Service has been restored for the majority of affected users. The team has identified the root cause and is applying a fix to the remaining instances.
May 19, 16:11 EDT
Investigating - We are investigating reports that the Vello integration configuration screen is failing to load for a small number of customers within ezyVet.
Other Vello functionality is unaffected at this time. We will provide an update as soon as we have more information.
May 19, 14:34 EDT
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