Minor Service Outage

Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
Diagnostic Results Operational
Web Operational
Mobile Operational
Ordering - Reference Laboratory Operational
Ordering - In House Diagnostics Operational
ezyVet Software Operational
ezyVet Software: USA and Canada West Operational
ezyVet Software: USA and Canada Central/East Operational
ezyVet Software: Australia Operational
ezyVet Software: New Zealand Operational
ezyVet Software: Asia Operational
ezyVet Software: Europe/Middle East/Africa Operational
ezyVet Software: Version Specific Operational
ezyVet Datalake Operational
ezyVet Go Operational
ezyVet Scan Operational
ezyVet Kiosk and ezyVet Connect Operational
ezyVet Academy/Absorb Platform Operational
ezyVet Third Party Integrations Operational
Cubex Operational
Diagnostic Integrations Operational
Emailed Labs Operational
Fax Integrations Operational
Insurance Integrations Operational
PACS Medical Imaging integrations Operational
Payment Integrations Operational
Product supplier Integrations Operational
SMS Providers Operational
Xero Operational
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
Other Integrations Operational
Vet Radar Operational
SmartFlow Operational
iPad Operational
Web Operational
Integration Operational
Diagnostic Imaging Operational
IDEXX Web PACS Operational
Diagnostic Images Operational
PIMS Ordering Operational
PathPIXX Operational
Telemedicine Operational
VetMedStat Operational
VMS Pro Operational
VMS18 Operational
VMS Admin Operational
PowerScribe One Operational
CardioPet Operational
DVMInsight Operational
Cornerstone Partial Outage
Online Payments Operational
SmartOrder - Online Inventory Ordering Partial Outage
IDEXX Reference Laboratory Operational
MyCornerstone Operational
Neo Operational
Neo Software Operational
SMS (Text) Messages Operational
Third Party Integrations Operational
rVetLink Operational
Portal Operational
Referral Import (API) Operational
Enterprise Manager Operational
Enterprise Manager Login Operational
Control Center Operational
Analytics Operational
DataPoint Operational
DataPoint-API Operational
Petly Plans Operational
Petly Plans Operational
PIMS Data Integration Service Operational
Authorize.net Operational
PDF Service Operational
Email Service Operational
Pet Health Network Pro Operational
Petly Pages Operational
Postcards Operational
Texting Operational
Mobile App Operational
Pet Health Network Pro Operational
Vello Operational
Neo Vello Operational
ezyVet Vello Operational
Cornerstone Vello Operational
Pet Owner Portals Operational
Texting Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

PowerScribe One Security Patching Sep 30, 2026 07:00-07:30 EDT

PowerScribe One will be briefly unavailable (under 30 min) for a routine security update.
Posted on Sep 29, 2026 - 16:51 EDT

Sep 29, 2026

SmartOrder – Patterson Ordering Unavailable
Resolved - This incident has been resolved.
Sep 29, 16:40 EDT
Investigating - SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.

Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.

Our teams are actively investigating and will share updates as more information becomes available.
Jan 5, 14:00 EST
SmartOrder — IDEXX online ordering and order matching
Resolved - This incident has been resolved.
Sep 29, 16:40 EDT
Investigating - SmartOrder is currently experiencing two issues affecting IDEXX online ordering in Cornerstone. These are both related to IDEXX integration but are being tracked as distinct problems.

At this time, IDEXX orders submitted through SmartOrder within Cornerstone may fail to complete successfully or may need to be retried. This does not appear to affect every order, but online ordering is not fully reliable while we investigate.

We are also aware of a separate issue in which IDEXX orders placed outside of Cornerstone (for example, by phone or through IDEXX Online Ordering) are not being sent to SmartOrder so they can be returned to Cornerstone for matching or receiving.

Practices are encouraged to place IDEXX orders by phone or through the IDEXX portal when online ordering from Cornerstone is unsuccessful, and to enter those orders manually in Cornerstone until service is restored.

Our teams are actively investigating both issues and will share updates as more information becomes available.
Jun 23, 08:21 EDT
Cornerstone - SmartOrder - MWI
Resolved - This incident has been resolved.
Sep 29, 16:39 EDT
Update - We are continuing to work on a fix for this issue.
Sep 4, 16:04 EDT
Identified - Practices can still retrieve and process orphan/receiving orders that are already in SmartOrder. New MWI order information is not coming in, and placing new MWI orders is still failing because no response is returned when an order is submitted.

We are continuing to work with MWI to restore order placement and order history updates.
Sep 4, 15:45 EDT
Monitoring - Orphans & orders are now coming in. Will contintue to monitor
Sep 2, 14:37 EDT
Investigating - SmartOrder for MWI is currently experiencing two order processing issues:
+ Unable to place orders.
+ Orphan orders are not coming in.
Aug 27, 14:32 EDT

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Delayed Results in VetConnect PLUS
Resolved - Issue have been resolved.
Sep 25, 13:38 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 25, 17:44 EDT
Update - You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Sep 24, 16:44 EDT
Update - Triaging the Root cause
Sep 24, 16:43 EDT
Update - We are continuing to investigate this issue.
Sep 24, 16:28 EDT
Investigating - You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Sep 24, 16:28 EDT

Sep 24, 2026

CUBEX Integration Issue
Resolved - The Cubex Team has confirmed that this issue has now been resolved.
Sep 24, 06:05 EDT
Identified - The Cubex Team have Identified the issue and are actively working to restore services for all affected sites.
Sep 24, 03:49 EDT
Investigating - Cubex, one of our third-party integrations, is currently experiencing a service interruption affecting the integration. As a result, Patient, Profile, and Billing updates are being delayed and may not be processing as expected in ezyVet.
Sep 24, 03:37 EDT

Sep 23, 2026

Zip bottleneck due to large image
Resolved - Backlog is clear
Sep 23, 21:17 EDT
Monitoring - Backlog is down considerably. We will continue to monitor.
Sep 23, 19:48 EDT
Identified - The Dev Team has identified an issue with the zip process, caused by a, abnormally large image file. More resources have been given to the process to help process the requests, but this could take some time.

This only impacts the zip process.
Sep 23, 18:06 EDT

Sep 22, 2026

No incidents reported.

Sep 21, 2026

Delays in some data being updated in Vello to USW2 ezyVet sites
Resolved - This issue should now be resolved.
Sep 21, 16:54 EDT
Investigating - Customers based in the us-west-2 region may be experiencing a delay in data being updated in Vello.

We're actively investigating the issue and will provide an update shortly.
Sep 21, 16:38 EDT

Sep 20, 2026

No incidents reported.

Sep 19, 2026

Telemedicine: Connection issues w/ PowerScribe One
Resolved - This incident has been resolved.
Sep 19, 21:45 EDT
Monitoring - Nuance has made some changes and reset some settings on their. We are working with them to validate that the issue has been resolved.
Sep 19, 20:20 EDT
Identified - Nuance believes they have found the root cause of the issue and is working on a plan to fix it. Unfortunately, we do not have ETA on when that will be. We will follow-up again once we know more. Please continue to contact support if you are experiencing issues.
Sep 19, 18:43 EDT
Update - We are continuing to investigate the issue with our partners at Nuance.
Sep 19, 17:07 EDT
Update - We are continuing to investigate this issue.
Sep 19, 15:44 EDT
Investigating - We are currently investigating connection issues between PowerScribe One and VMS Pro.
Sep 19, 15:05 EDT

Sep 18, 2026

ezyVet - General Outage - USE1
Resolved - This incident has been resolved.
Sep 18, 09:55 EDT
Update - We are continuing to monitor for any further issues.
Sep 18, 09:10 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 09:10 EDT
Investigating - Our technical team are currently investigating reports of an outage that is occurring with ezyVet in the USE1 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Sep 18, 08:54 EDT

Sep 17, 2026

IDEXX Web PACS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 18:53 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 17, 18:52 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 17:00 EDT
Scheduled - IDEXX Web PACS will be undergoing maintenance on Thursday, September 17th, starting at 5PM EST.

Users may be unable to view images during the scheduled maintenance within IDEXX Web PACS, Cornerstone, NEO, VetConnect PLUS, and other applicable Practice Information Management systems, etc). Users may also experience a delay in uploading images.
Sep 17, 11:42 EDT
VMS 26.12 Release
Completed - The scheduled maintenance has been completed.
Sep 17, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 15:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time. While no downtime is expected, degraded performance or brief outages may occur.
Sep 17, 11:40 EDT
Neo: Open consultations cannot be closed or marked "ready to pay"
Resolved - A fix has been implemented and this incident resolved.
Sep 17, 12:46 EDT
Identified - The Neo team is aware of an issue when you click Close Consultation or Ready to Pay at the bottom of a consultation, the consultation is not closing and you receive an error.

Until this issue is resolved, you can enter any payments as a prepayment.
Sep 17, 12:31 EDT
Both IHD and Reference Lab Ordering Outage
Resolved - This incident has been resolved.
Sep 17, 09:47 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 17:19 EDT
Investigating - You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Additionally, you may notice issues with the In-Process column not loading properly. Our team is investigating the issue.

As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
Sep 16, 16:57 EDT

Sep 16, 2026

Sep 15, 2026

No incidents reported.

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