SmartOrder – Patterson Ordering Unavailable
Investigating - SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.

Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.

Our teams are actively investigating and will share updates as more information becomes available.
Jan 05, 2026 - 14:00 EST
Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
99.98 % uptime
Today
Diagnostic Results Operational
90 days ago
99.93 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Ordering - Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Ordering - In House Diagnostics Operational
90 days ago
100.0 % uptime
Today
ezyVet Software Operational
90 days ago
99.83 % uptime
Today
ezyVet Software: USA and Canada West Operational
90 days ago
99.91 % uptime
Today
ezyVet Software: USA and Canada Central/East Operational
90 days ago
99.9 % uptime
Today
ezyVet Software: Australia Operational
90 days ago
99.91 % uptime
Today
ezyVet Software: New Zealand Operational
90 days ago
99.91 % uptime
Today
ezyVet Software: Asia Operational
90 days ago
99.92 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Operational
90 days ago
99.92 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
99.65 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
98.87 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
100.0 % uptime
Today
ezyVet Third Party Integrations Operational
90 days ago
100.0 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Operational
90 days ago
100.0 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
100.0 % uptime
Today
SMS Providers Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
90 days ago
100.0 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Vet Radar Operational
90 days ago
100.0 % uptime
Today
SmartFlow Operational
90 days ago
100.0 % uptime
Today
iPad Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Diagnostic Imaging Operational
90 days ago
99.74 % uptime
Today
IDEXX Web PACS Operational
90 days ago
99.65 % uptime
Today
Diagnostic Images Operational
90 days ago
99.66 % uptime
Today
PIMS Ordering Operational
90 days ago
99.66 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Telemedicine Operational
90 days ago
99.49 % uptime
Today
VetMedStat Operational
90 days ago
99.04 % uptime
Today
VMS Pro Operational
90 days ago
99.2 % uptime
Today
VMS18 Operational
90 days ago
99.2 % uptime
Today
VMS Admin Operational
90 days ago
99.2 % uptime
Today
PowerScribe One Operational
90 days ago
99.83 % uptime
Today
CardioPet Operational
90 days ago
100.0 % uptime
Today
DVMInsight Operational
90 days ago
99.95 % uptime
Today
Cornerstone Operational
90 days ago
99.98 % uptime
Today
Online Payments Operational
90 days ago
99.94 % uptime
Today
SmartOrder - Online Inventory Ordering Operational
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
MyCornerstone Operational
90 days ago
100.0 % uptime
Today
Neo Operational
90 days ago
99.98 % uptime
Today
Neo Software Operational
90 days ago
99.98 % uptime
Today
Neo Payments Operational
SMS (Text) Messages Operational
Third Party Integrations Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
99.97 % uptime
Today
Enterprise Manager Login Operational
90 days ago
100.0 % uptime
Today
Control Center Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.92 % uptime
Today
DataPoint Operational
90 days ago
100.0 % uptime
Today
DataPoint-API Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Vello Operational
90 days ago
100.0 % uptime
Today
Neo Vello Operational
90 days ago
100.0 % uptime
Today
ezyVet Vello Operational
90 days ago
100.0 % uptime
Today
Cornerstone Vello Operational
90 days ago
100.0 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 23, 2026

No incidents reported today.

Apr 22, 2026
Critical Database Issue Impacting All VMS Apps
Resolved - The team determined a stable environment as of 5:20PM US Eastern Wednesday.
Apr 22, 08:26 EDT
Monitoring - Validation is complete and we are returning to operational. The team will continue to monitor the database performance throughout the day.
Apr 21, 13:08 EDT
Update - The maintenance pages are being taken down so that the team can complete its smoke testing and validation. Once that's done, we'll update our status to operational. Next update as soon as possible.
Apr 21, 12:57 EDT
Update - The team continues to restore access. We are applying a fix and the team will be moving on to testing and validation. We are optimistic we will be operational within the hour.
Apr 21, 12:03 EDT
Update - We are continuing to restore access. Next update will be 30 minutes.
Apr 21, 11:32 EDT
Update - We are nearing the completion of the database backup portion of the restore process. Next update by 11:30AM US Eastern.
Apr 21, 11:00 EDT
Update - We continue to work on the database restore. The backup process is taking longer than anticipated. With that in mind, we'll send out the next update no later than 11AM US eastern.
Apr 21, 10:14 EDT
Update - The database restore is still in progress. Next update no later than 30 minutes.
Apr 21, 09:46 EDT
Identified - We are in the process of restoring the VetMedStat database. Next update no later than 30 minutes.
Apr 21, 09:16 EDT
Update - We can expect to be down for at least the next 60 minutes. Next update will no later than 9:30AM US eastern
Apr 21, 08:13 EDT
Update - We are continuing to investigate this issue.
Apr 21, 07:34 EDT
Update - We are still investigating the issue within VMS.
Apr 21, 06:11 EDT
Update - We are continuing to investigate this issue.
Apr 21, 04:06 EDT
Update - We are continuing to investigate this issue.
Apr 21, 04:04 EDT
Investigating - We are currently investigating this issue.
Apr 21, 04:03 EDT
Apr 21, 2026
DVMI - Sending DICOM images to DVMI
Resolved - This incident has been resolved.
Apr 21, 13:14 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 20, 16:27 EDT
Identified - We have identified a known issue with DVMI and the ability to DICOM send. Our technical team is underway with a resolution and will be making updates to the application.
Apr 20, 14:58 EDT
Apr 20, 2026
Petly Plans: Delays in monthly payment processing
Resolved - This issue has been fully resolved.
Apr 20, 19:44 EDT
Monitoring - A fix has been implemented and monthly payments are processing as normal. We will continue to monitor through full resolution.
Apr 20, 13:59 EDT
Identified - April's automated monthly wellness plan payments processing is delayed. We are actively remediating the issue and will update when payments processing for April is complete. Practices do not need to take additional action. We apologize for any inconvenience.
Apr 20, 09:19 EDT
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
Issue accessing Vello from Cornerstone and MyCornerstone
Resolved - This incident has been resolved.
Apr 17, 13:50 EDT
Investigating - We are aware of and investigating an issue with accessing the Vello inbox from the Cornerstone menu or client/patient records as well as accessing Vello Admin portal via MyCornerstone.

The Vello inbox continues to be operable and accessed at practice.vello.idexx.com while we work to resolve the direct access issue with Cornerstone.
Apr 17, 13:05 EDT
Apr 16, 2026

No incidents reported.

Apr 15, 2026
PowerScribe One (PSO) Patch 5
Completed - The scheduled maintenance has been completed.
Apr 15, 21:30 EDT
Verifying - Verification is currently underway for the maintenance items.
Apr 15, 21:17 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 20:00 EDT
Scheduled - We will be upgrading PowerScribe to the latest version.

Update includes:
-Fix for addendum-related crashes.
-Resolution of font inconsistencies.
-A fix for the Client Report Editor retaining text erroneously.
Apr 15, 06:48 EDT
Apr 14, 2026
VMS - Users are unable to access VetMedStat applications.
Resolved - This incident has been resolved.
Apr 14, 20:00 EDT
Monitoring - The apps are back up and running. We will continue to monitor the applications to make sure these new changes resolve the issue.
Apr 14, 19:16 EDT
Identified - The team needs to make some additional changes. The applications will be down while those changes are made.
Apr 14, 19:10 EDT
Monitoring - The apps are back up and running. We will continue to monitor. Users may still see intermittent access issues.
Apr 14, 18:36 EDT
Investigating - We are currently investigating an issue with users being unable to access VetMedStat applications (Including VMS Pro and VMS Admin).
Apr 14, 17:41 EDT
DVMI - Database Maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 19:33 EDT
Verifying - Verification is currently underway for the maintenance items.
Apr 14, 17:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 16:00 EDT
Scheduled - Users may be unable to access the application for 10-15 minutes during the maintenance.
Apr 13, 16:24 EDT
ezyVet Performance Issue
Resolved - This incident has been resolved.
Apr 14, 11:53 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 14, 11:43 EDT
Identified - Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE1 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Apr 14, 11:36 EDT
Apr 13, 2026
VetConnect PLUS radiology result delay
Resolved - This incident has been resolved.
Apr 13, 20:05 EDT
Update - We are continuing to monitor for any further issues.
Apr 13, 17:50 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 13, 16:43 EDT
Update - We are continuing to investigate this issue.
Apr 13, 15:08 EDT
Investigating - We are currently investigating this issue.
Apr 13, 14:34 EDT
ezyVet Performance Issue USE1 Region
Resolved - This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected.

Thank you for your patience as we worked through resolving this issue.
Apr 13, 19:10 EDT
Investigating - Our Technical Team are currently investigating reports of Degraded Performance occurring with ezyVet in the USE1 Region.

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Apr 13, 18:28 EDT
Apr 12, 2026
Cornerstone Online Services Scheduled Maintenance April 12, 2026
Completed - The scheduled maintenance performed this morning has been completed.

All services, including access to MyCornerstone, online credit card and CareCredit payment processing, and SmartOrder functionality, should now be operating normally.

If you experience any issues, please contact support.

Thank you for your patience.
Apr 12, 08:36 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 08:00 EDT
Scheduled - We will be performing scheduled maintenance on Sunday, April 12 from 8:00–8:30 AM Eastern Time.

During this time, you may experience brief interruptions when accessing MyCornerstone, as well as delays in processing online credit card or CareCredit payment requests, and ordering via SmartOrder.

We will continue to monitor during this window and will provide updates if needed. Thank you for your patience.
Apr 10, 10:31 EDT
Apr 11, 2026

No incidents reported.

Apr 10, 2026
VMS Maintenance
Completed - The scheduled maintenance has been completed.
Apr 10, 23:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 21:52 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 10, 21:51 EDT
IDEXX DICOM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 10, 21:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 20:55 EDT
Scheduled - IDEXX DICOM will be undergoing maintenance on Friday, April 10, 2026 from 8:50pm ET to 10pm ET

No user impact
Apr 10, 20:53 EDT
VetMedStat, VMS Pro, VMS Admin degradation in preformance
Resolved - This incident has been resolved.
Apr 10, 15:30 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 13:48 EDT
Investigating - We’re investigating reports of system lag and errors affecting VetMedStat, VMS Pro, and VMS Admin. Thank you for your patience as we work to restore full performance.
Apr 10, 12:33 EDT
DataPoint - Excessive delays in sync processing
Resolved - This incident has been resolved.
Apr 10, 10:11 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 13:21 EDT
Investigating - We are experiencing a temporary delay in our batch sync process, which may cause slower data updates for some sites.
Apr 9, 11:13 EDT
Apr 9, 2026
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