SmartOrder — IDEXX online ordering and order matching
Investigating - SmartOrder is currently experiencing two issues affecting IDEXX online ordering in Cornerstone. These are both related to IDEXX integration but are being tracked as distinct problems.

At this time, IDEXX orders submitted through SmartOrder within Cornerstone may fail to complete successfully or may need to be retried. This does not appear to affect every order, but online ordering is not fully reliable while we investigate.

We are also aware of a separate issue in which IDEXX orders placed outside of Cornerstone (for example, by phone or through IDEXX Online Ordering) are not being sent to SmartOrder so they can be returned to Cornerstone for matching or receiving.

Practices are encouraged to place IDEXX orders by phone or through the IDEXX portal when online ordering from Cornerstone is unsuccessful, and to enter those orders manually in Cornerstone until service is restored.

Our teams are actively investigating both issues and will share updates as more information becomes available.
Jun 23, 2026 - 08:21 EDT
SmartOrder – Patterson Ordering Unavailable
Investigating - SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.

Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.

Our teams are actively investigating and will share updates as more information becomes available.
Jan 05, 2026 - 14:00 EST
Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Results Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Ordering - Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Ordering - In House Diagnostics Operational
90 days ago
100.0 % uptime
Today
ezyVet Software Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: USA and Canada West Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: USA and Canada Central/East Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Australia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: New Zealand Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Asia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
100.0 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
100.0 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
100.0 % uptime
Today
ezyVet Third Party Integrations Operational
90 days ago
99.67 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Operational
90 days ago
100.0 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
100.0 % uptime
Today
SMS Providers Operational
90 days ago
96.6 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
90 days ago
99.45 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Vet Radar Operational
90 days ago
100.0 % uptime
Today
SmartFlow Operational
90 days ago
98.37 % uptime
Today
iPad Operational
90 days ago
98.37 % uptime
Today
Web Operational
90 days ago
98.37 % uptime
Today
Integration Operational
90 days ago
98.37 % uptime
Today
Diagnostic Imaging Operational
90 days ago
99.98 % uptime
Today
IDEXX Web PACS Operational
90 days ago
99.94 % uptime
Today
Diagnostic Images Operational
90 days ago
99.99 % uptime
Today
PIMS Ordering Operational
90 days ago
100.0 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Telemedicine Operational
90 days ago
99.81 % uptime
Today
VetMedStat Operational
90 days ago
99.74 % uptime
Today
VMS Pro Operational
90 days ago
99.73 % uptime
Today
VMS18 Operational
90 days ago
99.75 % uptime
Today
VMS Admin Operational
90 days ago
99.74 % uptime
Today
PowerScribe One Operational
90 days ago
99.79 % uptime
Today
CardioPet Operational
90 days ago
100.0 % uptime
Today
DVMInsight Operational
90 days ago
99.93 % uptime
Today
Cornerstone Degraded Performance
90 days ago
100.0 % uptime
Today
Online Payments Operational
90 days ago
100.0 % uptime
Today
SmartOrder - Online Inventory Ordering Degraded Performance
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
MyCornerstone Operational
90 days ago
100.0 % uptime
Today
Neo Under Maintenance
90 days ago
99.66 % uptime
Today
Neo Software Operational
90 days ago
99.66 % uptime
Today
SMS (Text) Messages Under Maintenance
Third Party Integrations Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
98.56 % uptime
Today
Enterprise Manager Login Operational
90 days ago
98.55 % uptime
Today
Control Center Operational
90 days ago
98.58 % uptime
Today
Analytics Operational
90 days ago
98.54 % uptime
Today
DataPoint Operational
90 days ago
100.0 % uptime
Today
DataPoint-API Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Vello Operational
90 days ago
99.98 % uptime
Today
Neo Vello Operational
90 days ago
99.97 % uptime
Today
ezyVet Vello Operational
90 days ago
99.94 % uptime
Today
Cornerstone Vello Operational
90 days ago
99.97 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 8, 2026

No incidents reported today.

Aug 7, 2026

ezyVet Performance Issue
Resolved - This incident has been resolved.
Aug 7, 13:19 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 12:28 EDT
Investigating - Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE1 region.

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Aug 7, 10:56 EDT
ezyVet customers are getting an internal error while trying to communicate with Web PACs
Resolved - This incident has been resolved.
Aug 7, 08:14 EDT
Update - We are continuing to monitor for any further issues.
Aug 7, 03:14 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 03:08 EDT
Investigating - Multiple ezyVet customers are getting an internal error message while trying to complete the Diagnostic Request process.
Aug 7, 01:07 EDT
rVetLink (Migration Progress: Group 2 of 10)
Completed - The scheduled maintenance has been completed.
Aug 7, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 23:00 EDT
Scheduled - rVetLink will be temporarily unavailable during this window for customers being actively migrated due to scheduled infrastructure upgrades.
Aug 6, 17:46 EDT

Aug 6, 2026

Powerscribe One - Users are unable to connect to the service
Resolved - This incident has been resolved.
Aug 6, 23:18 EDT
Monitoring - A fix has been implemented. Users should log out and log back in for the changes to take effect. We will continue to monitor.
Aug 6, 22:00 EDT
Update - The development team is testing the potential fix and hope to move the change into our production environment soon. Will update again once that takes place.
Aug 6, 21:01 EDT
Identified - The development team has found the source of the error and will be attempting a fix shortly.  It does take time for the update to get built and deployed (it is essentially another release) , and this is an attempt at a fix and isn't guaranteed to work.  I will update again at 8:00 PM ET.
Aug 6, 19:23 EDT
Investigating - We are currently investigating an issue with Powerscribe One. Users are currently unable to connect to the service.
Aug 6, 17:47 EDT
Web PACs 26.10 Release
Completed - The scheduled maintenance has been completed.
Aug 6, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 20:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 31, 11:07 EDT
VMS 26.10 Release
Completed - The scheduled maintenance has been completed.
Aug 6, 17:25 EDT
Verifying - Verification is currently underway for the maintenance items.
Aug 6, 17:13 EDT
Update - Issue has been identified, applying a fix, so the maintenance can continue.
Aug 6, 16:12 EDT
Update - We are investigating an issue with the maintenance. Some functionality is either slow or unavailable. We will update again as soon as we can.
Aug 6, 15:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 15:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 31, 11:06 EDT

Aug 5, 2026

rVetLink (Migration Progress: Group 1 of 10)
Postmortem - Read details
Aug 5, 07:24 EDT
Completed - The scheduled maintenance has been completed.
Aug 5, 07:00 EDT
Update - Scheduled maintenance is still in progress. We have extended the maintenance window duration another 2 hours as we address some data integrity issues after the data migration.
Aug 5, 04:23 EDT
Update - Scheduled maintenance is still in progress. We have extended the maintenance window duration by 1 additional hour as we are in th final stages of migrating data. We will begin testing soon and then we provide an update here when we have re-activated the impacted sites.
Aug 5, 03:03 EDT
Update - Scheduled maintenance is still in progress. We have extended the maintenance window duration by 1 hour as we are still migrating data. We will re-evaluate progress at the top of the next hour and may extend again if neessary.
Aug 5, 02:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 23:00 EDT
Scheduled - rVetLink will be temporarily unavailable during this window for customers being actively migrated due to scheduled infrastructure upgrades.
Aug 4, 11:27 EDT

Aug 4, 2026

Aug 3, 2026

Vet Radar Scheduled Maintenance - Security Improvement
Completed - The scheduled maintenance has been completed.
Aug 3, 03:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 02:45 EDT
Scheduled - We’re providing advance notice of a short Vet Radar maintenance window to apply an important security improvement.

Date and time

New Zealand – Monday, 3 August at 7:00 pm NZST
Australia Eastern – Monday, 3 August at 5:00 pm AEST
Singapore – Monday, 3 August at 3:00 pm SGT
Central Europe – Monday, 3 August at 9:00 am CEST
United Kingdom – Monday, 3 August at 8:00 am BST
US Eastern – Monday, 3 August at 3:00 am EDT
US Pacific – Monday, 3 August at 12:00 am PDT


Expected duration – Approximately 10 minutes

Users may experience a brief interruption during this window. No action is required.

The Vet Radar team will monitor the platform and verify that services are operating normally once the maintenance is complete.
Jul 21, 18:34 EDT

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

VetConnect PLUS Ordering Maintenance (Germany, Poland, US, Canada East, Australia, Japan, and South Korea)
Completed - The scheduled maintenance has been completed.
Jul 30, 22:40 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 22:00 EDT
Scheduled - The VC+ Ordering and PIMS Integrations team will performing maintenance in Germany, Poland, United States, Canada East, Australia, Japan, and South Korea regions on Thursday July 30th at 10:00 PM EST.

For a 10-minute window during the maintenance, we expect the following impacts to all customers:

- Customers with an open order from before the maintenance which has not been placed will need to refresh the Ordering module to complete their order
- There will be a delay in order processing for real-time orders such as in-house diagnostic testing
- While editing orders, test codes already in the order will not be able to be removed
- Attempting to cancel an order may result in an error
Jul 29, 15:27 EDT
Ordering Delay- In House Diagnostics
Resolved - This incident has been resolved.
Jul 30, 10:29 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 30, 09:32 EDT
Investigating - You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue.

As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.

We will provide an update no later than 11 am ET on Thursday, July 30th.
Jul 30, 08:32 EDT

Jul 29, 2026

VetConnect PLUS Ordering Maintenance (Italy, Norway, Sweden, Denmark, Finland, France, UK, The Netherlands, Spain, Global regions)
Completed - The scheduled maintenance has been completed.
Jul 29, 22:38 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 20:00 EDT
Scheduled - The VC+ Ordering and PIMS Integrations team will performing maintenance in Italy, Norway, Sweden, Denmark, Finland, France, UK, The Netherlands, Spain, and Global regions on Wednesday July 29th at 10:00 PM EST.

For a 10-minute window during the maintenance, we expect the following customer impacts, limited to customers in the regions above as well as Canada West, Austria, and South Africa:

- Customers with an open order from before the maintenance which has not been placed will need to refresh the Ordering module to complete their order
- There will be a delay in order processing for real-time orders such as in-house diagnostic testing
- While editing orders, test codes already in the order will not be able to be removed
- Attempting to cancel an order may result in an error
Jul 29, 15:25 EDT

Jul 28, 2026

VetConnect PLUS Ordering Maintenance (Canada West, Austria, South Africa regions)
Completed - The scheduled maintenance has been completed.
Jul 28, 22:48 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 22:00 EDT
Scheduled - The VC+ Ordering and PIMS Integrations team will performing maintenance in the Canada West, Austria, and South Africa regions in the on Tuesday July 28th at 10:00 PM EST.

For a 10-minute window during the maintenance, we expect the following customer impacts, limited to customers in Canada West, Austria, and South Africa:

- Customers with an open order from before the maintenance which has not been placed will need to refresh the Ordering module to complete their order
- There will be a delay in order processing for real-time orders such as in-house diagnostic testing
- While editing orders, test codes already in the order will not be able to be removed
- Attempting to cancel an order may result in an error
Jul 28, 11:44 EDT
PowerScribe One - Users unable to connect to speech services
Resolved - This incident has been resolved.
Jul 28, 22:05 EDT
Monitoring - A fix has been implemented. Users should now be able to log into the application and create reports. We will continue to monitor.
Jul 28, 21:10 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 28, 20:55 EDT
Investigating - WE are currently investigating an issue with PowerScribe One.
Users are currently unable to use the service.
Jul 28, 20:20 EDT
VMS and Web PACs slowness
Resolved - This incident has been resolved.
Jul 28, 19:24 EDT
Monitoring - A fix has been made. You should be able to view images again. We will continue to monitor.
Jul 28, 18:19 EDT
Investigating - We are actively investigating an issue with Image Manager (Web PACS) that is impacting the VMS application.

Expected Impact:
Slowness across both systems.
Intermittent errors when viewing images.
Total login or access failure for some users.

We are working to resolve this as quickly as possible
Jul 28, 18:11 EDT

Jul 27, 2026

VetMedStat 26.9.2
Completed - The scheduled maintenance has been completed.
Jul 27, 16:40 EDT
Verifying - Verification is currently underway for the maintenance items.
Jul 27, 15:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 15:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 27, 09:51 EDT

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

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