ezyVet Performance Issue - Medication List Loading Slow in Patient/Clinical Tab (ALL REGIONS)
Identified - Our Technical Team are currently investigating reports of Degraded Performance where Medication Lists are Loading Slow in Patient/Clinical Tab for ALL Regions.

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Feb 24, 2026 - 15:16 EST
SmartOrder – Patterson Ordering Unavailable
Investigating - SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.

Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.

Our teams are actively investigating and will share updates as more information becomes available.
Jan 05, 2026 - 14:00 EST
Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Results Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
100.0 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
100.0 % uptime
Today
SmartService Operational
90 days ago
100.0 % uptime
Today
ezyVet Software Degraded Performance
90 days ago
99.86 % uptime
Today
ezyVet Software: USA and Canada West Degraded Performance
90 days ago
99.85 % uptime
Today
ezyVet Software: USA and Canada Central/East Degraded Performance
90 days ago
99.91 % uptime
Today
ezyVet Software: Australia Degraded Performance
90 days ago
99.91 % uptime
Today
ezyVet Software: New Zealand Degraded Performance
90 days ago
99.91 % uptime
Today
ezyVet Software: Asia Degraded Performance
90 days ago
99.92 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Degraded Performance
90 days ago
99.92 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
100.0 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
98.87 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
100.0 % uptime
Today
ezyVet Third Party Integrations Operational
90 days ago
100.0 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Operational
90 days ago
100.0 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
100.0 % uptime
Today
SMS Providers Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
90 days ago
100.0 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Vet Radar Operational
90 days ago
100.0 % uptime
Today
SmartFlow Operational
90 days ago
100.0 % uptime
Today
iPad Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Diagnostic Imaging Operational
90 days ago
100.0 % uptime
Today
IDEXX Web PACS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Images Operational
90 days ago
100.0 % uptime
Today
PIMS Ordering Operational
90 days ago
100.0 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Telemedicine Operational
90 days ago
99.98 % uptime
Today
VetMedStat Operational
90 days ago
99.96 % uptime
Today
VMS Pro Operational
90 days ago
100.0 % uptime
Today
VMS18 Operational
90 days ago
100.0 % uptime
Today
VMS Admin Operational
90 days ago
100.0 % uptime
Today
PowerScribe One Operational
90 days ago
100.0 % uptime
Today
CardioPet Operational
90 days ago
100.0 % uptime
Today
DVMInsight Operational
90 days ago
99.93 % uptime
Today
Cornerstone Degraded Performance
90 days ago
100.0 % uptime
Today
Online Payments Operational
90 days ago
100.0 % uptime
Today
SmartOrder - Online Inventory Ordering Degraded Performance
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Neo Degraded Performance
90 days ago
99.88 % uptime
Today
Neo Software Operational
90 days ago
99.88 % uptime
Today
Neo Payments Operational
SMS (Text) Messages Degraded Performance
Third Party Integrations Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
99.97 % uptime
Today
Enterprise Manager Login Operational
90 days ago
99.97 % uptime
Today
Control Center Operational
90 days ago
99.97 % uptime
Today
Analytics Operational
90 days ago
99.97 % uptime
Today
DataPoint Operational
90 days ago
100.0 % uptime
Today
DataPoint-API Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
99.83 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
99.19 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Vello Operational
90 days ago
100.0 % uptime
Today
Neo Vello Operational
90 days ago
100.0 % uptime
Today
ezyVet Vello Operational
90 days ago
100.0 % uptime
Today
Cornerstone Vello Operational
90 days ago
100.0 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 24, 2026

Unresolved incident: ezyVet Performance Issue - Medication List Loading Slow in Patient/Clinical Tab (ALL REGIONS).

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
Vello 2-way Messaging Inbox Intermittently Not Available
Resolved - This incident has been resolved.
Feb 20, 16:16 EST
Investigating - We are currently investigating an issue related to the Vello Inbox.
Feb 20, 15:31 EST
DVMI - Users are experiencing errors while sending images
Resolved - This incident has been resolved.
Feb 20, 11:22 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 10:44 EST
Investigating - We are investigating an issue with DICOM send to the DVMI applications. Users are seeing errors and not able to complete case creation.
Feb 20, 09:53 EST
Feb 19, 2026
VMS 26.2 additional maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 13:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 19, 12:53 EST
Feb 18, 2026
IDEXX Web PACS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 18, 20:49 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 20:04 EST
Update - We will be undergoing scheduled maintenance during this time.
Feb 18, 20:04 EST
Scheduled - IDEXX Web PACS will be undergoing maintenance on Wednesday, Feb 18, 2026 from 8pm ET to 10pm ET

Users may be logged out of IDEXX Web PACS during the scheduled maintenance.
Feb 18, 20:03 EST
VetMedStat 26.2 Release
Completed - The scheduled maintenance has been completed.
Feb 18, 16:04 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 15:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 18, 11:08 EST
Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026
Delayed Results in VetConnect PLUS
Resolved - This incident has been resolved.
Feb 13, 16:55 EST
Update - We are continuing to work on a fix for this issue.
Feb 13, 13:28 EST
Update - We are continuing to investigate potential fixes.
Feb 13, 11:46 EST
Update - The team is still investigating potential fixes
Feb 13, 09:37 EST
Identified - The issue has been identified, and the team is currently working to plan and implement a fix
Feb 13, 07:08 EST
Investigating - You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Feb 13, 06:21 EST
Feb 12, 2026
Delayed Results in VetConnect PLUS
Resolved - You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Feb 12, 23:00 EST
Vello Inbox Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 12, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 22:00 EST
Scheduled - We will be performing planned maintenance today (2/11/26) at 10:00 PM EST. During this time, the Vello inbox will be temporarily unavailable, and active conversations will not be accessible. All conversation data will be preserved and will update automatically once maintenance is complete.
Feb 11, 16:31 EST
Feb 11, 2026
Vello Inbox Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 09:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 11:15 EST
Scheduled - We will be performing planned maintenance today (2/10/26) at 10:00 PM EST. During this time, the Vello inbox will be temporarily unavailable, and active conversations will not be accessible. All conversation data will be preserved and will update automatically once maintenance is complete.
Feb 10, 11:05 EST
Feb 10, 2026
ezyVet Performance Issue in USE1, USE2, USW2, APSE1, APSE2, EUW1
Resolved - Based on our monitoring and an update from AWS (https://health.aws.amazon.com/health/status), this issue has been resolved. You should now be able to access your ezyVet site.
Feb 10, 17:46 EST
Monitoring - AWS have implemented a fix, we are continuing to monitor stability on our side. More information can be found via https://health.aws.amazon.com/health/status
Feb 10, 17:02 EST
Identified - This issue has been identified as an AWS issue. More information can be found via https://health.aws.amazon.com/health/status. We will continue to monitor and are exploring possibilities to work around the issue.
Feb 10, 16:29 EST
Update - We are continuing to investigate this issue.
Feb 10, 16:04 EST
Update - We are continuing to investigate this issue.
Feb 10, 16:01 EST
Investigating - We are currently investigating this issue
Feb 10, 15:49 EST
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