Resolved -
This incident has been resolved.
Jul 14, 18:43 EDT
Update -
We are experiencing issues with multiple the Twilio products including: Flex TaskRouter, Console Logins, Studio, and Voice Services. The Twilio engineering team are actively working to resolve the issue. We will provide another update as soon as more information becomes available.
Jul 14, 16:52 EDT
Update -
Latest Update from Twilio
Monitoring - We have identified and addressed the issue causing impact across Flex products, and we are observing continued recovery across Flex products and features. Error rates have normalized, and we will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update as soon as we have more information available.
Jul 14, 13:53 EDT
Update -
Latest Update From Twilio:
Investigating - We are experiencing issues with Multiple Flex products, including: Flex: Flex agents will be unable to login into Flex UI. Both Single-sign on and Console logins are impacted. Tasks will not be created, existing tasks cannot be routed to available workers; and agent state can not be changed. Flex Messaging Channels are down. All Flex calls using Voice are impacted. Calls that were in-progress prior to the incident will not be impacted. Studio: Customers will experience increased SendToFlex widget failures when calling Task Router to create Tasks. After further investigation, we can confirm customers are able to log in to the Twilio Console. Our engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.
Jul 14, 13:26 EDT
Update -
Latest Update from Twilio
investigating - We are experiencing an issues with multiple the Twilio products including: Flex TaskRouter, Console Logins, Studio, and Voice Services. Our engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.
Jul 14, 13:01 EDT
Update -
We are continuing to investigate this issue.
Jul 14, 12:35 EDT
Investigating -
Our monitoring systems have detected a potential issue TaskRouter and Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information. Jul 14, 09:33 PST
Jul 14, 12:25 EDT