All Systems Operational

Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Results Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
99.26 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
98.53 % uptime
Today
SmartService Operational
90 days ago
100.0 % uptime
Today
ezyVet Software ? Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: USA and Canada West Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: USA and Canada Central/East Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: Australia Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: New Zealand Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Asia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
100.0 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
100.0 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
100.0 % uptime
Today
ezyVet Third Party Integrations ? Operational
90 days ago
99.55 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Operational
90 days ago
96.93 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Operational
90 days ago
97.98 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
99.78 % uptime
Today
SMS Providers Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
90 days ago
99.99 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Vet Radar ? Operational
90 days ago
100.0 % uptime
Today
SmartFlow ? Operational
90 days ago
100.0 % uptime
Today
iPad Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Diagnostic Imaging Operational
90 days ago
100.0 % uptime
Today
IDEXX Web PACS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Images Operational
90 days ago
100.0 % uptime
Today
PIMS Ordering Operational
90 days ago
100.0 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Telemedicine Operational
90 days ago
99.99 % uptime
Today
VetMedStat Operational
90 days ago
100.0 % uptime
Today
VMS Pro Operational
90 days ago
100.0 % uptime
Today
VMS18 Operational
90 days ago
100.0 % uptime
Today
VMS Admin Operational
90 days ago
100.0 % uptime
Today
PowerScribe One ? Operational
90 days ago
100.0 % uptime
Today
CardioPet Operational
90 days ago
100.0 % uptime
Today
DVMInsight Operational
90 days ago
99.99 % uptime
Today
Cornerstone Operational
90 days ago
100.0 % uptime
Today
Online Payments Operational
90 days ago
100.0 % uptime
Today
SmartOrder - Online Inventory Ordering Operational
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Neo Operational
90 days ago
99.99 % uptime
Today
Neo Software ? Operational
90 days ago
99.99 % uptime
Today
Neo Payments ? Operational
SMS (Text) Messages ? Operational
Third Party Integrations ? Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Login Operational
90 days ago
100.0 % uptime
Today
Control Center Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
DataPoint Operational
90 days ago
100.0 % uptime
Today
DataPoint-API Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
100.0 % uptime
Today
Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Vello Operational
90 days ago
100.0 % uptime
Today
Neo Vello Operational
90 days ago
100.0 % uptime
Today
ezyVet Vello Operational
90 days ago
100.0 % uptime
Today
Cornerstone Vello Operational
90 days ago
100.0 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 19, 2025

No incidents reported today.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
(VMS 25.4.2) Minor update to VMS Pro
Completed - An update to VMS Pro addressing two critical issues recently identified by specialists has been deployed to VMS Pro:

This update addressed:
* VMS Pro displaying the incorrect turnaround times for certain ECG screens
* VMS Pro auto-feed feature would stop working for some specialists, necessitating a tech assist to remove “stuck” cases from the system.

Specialists may need to perform a browser refresh (CTRL + F5) for the update to fully take effect.
Apr 17, 14:37 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 14:31 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 17, 14:30 EDT
Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025
Heska Imaging Integration Issue
Resolved - This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected.

Thank you for your patience as we worked through resolving this issue.
Apr 8, 10:59 EDT
Identified - Heska Imaging, one of our third-party integrations, is currently experiencing an issue with connectivity. This is affecting the ability to order diagnostic imaging in ezyVet. Please contact Heska Imaging directly for further details.
Apr 7, 12:23 EDT
PowerScribe One (PSO) Maintenance
Completed - The scheduled maintenance has been completed.
Apr 8, 00:03 EDT
Update - PSO app completely unavailable. This was unanticipated and the team anticipates restoring availability within the hour.
Apr 7, 23:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 23:00 EDT
Scheduled - Application: PowerScribe One (PSO)

Issue: Telemedicine System Reliability will be performing maintenance on April 7, 2025, starting at 11:00 PM ET.

Customer Experience: Application will be down for approximately 1 hour 45 minutes. Users can leverage the temporary reports feature and copy/paste into VMSPro.

Estimated Time to Resolution: 2 hours
Apr 3, 14:44 EDT
Apr 7, 2025
Telemedicine Maintenance
Update - Please note, the expected fix for DVMI users to access the user statement was not successful. The team will continue to investigate the issue as a high priority.
Apr 7, 21:08 EDT
Completed - The scheduled maintenance has been completed.
Apr 7, 21:00 EDT
In progress - DVMInsight.com is currently unavailable. We are working to rollback certain changes to restore access.
Apr 7, 21:00 EDT
Verifying - Verification is currently underway for the maintenance items.
Apr 7, 20:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 3, 17:04 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 3, 14:31 EDT
Scheduled - Application(s): VetMedStat (VMS), VMS Pro, VMS Admin, DVMI

Issue: Telemedicine System Reliability will be performing maintenance on April 7, 2025, starting at 8:00 PM ET.

Customer Experience: DICOM send for DVMI only will be down for approximately 15 minutes. VMS apps will not experience any downtime.

Estimated Time to Resolution: 1 Hour
Apr 7, 20:00 EDT
IDEXX Web PACS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 7, 20:37 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:01 EDT
Scheduled - IDEXX Web PACS will be undergoing maintenance on Monday April 7, 2025 from 8pm ET to 10pm ET. There is no expected impact to the user experience during this scheduled release.
Apr 7, 14:36 EDT
Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

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