SmartOrder – Patterson Ordering Unavailable
Investigating - SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.

Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.

Our teams are actively investigating and will share updates as more information becomes available.
Jan 05, 2026 - 14:00 EST
Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
99.98 % uptime
Today
Diagnostic Results Operational
90 days ago
99.93 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Ordering - Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Ordering - In House Diagnostics Operational
90 days ago
100.0 % uptime
Today
ezyVet Software Operational
90 days ago
99.92 % uptime
Today
ezyVet Software: USA and Canada West Operational
90 days ago
99.91 % uptime
Today
ezyVet Software: USA and Canada Central/East Operational
90 days ago
99.9 % uptime
Today
ezyVet Software: Australia Operational
90 days ago
99.91 % uptime
Today
ezyVet Software: New Zealand Operational
90 days ago
99.91 % uptime
Today
ezyVet Software: Asia Operational
90 days ago
99.92 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Operational
90 days ago
99.92 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
99.65 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
100.0 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
100.0 % uptime
Today
ezyVet Third Party Integrations Operational
90 days ago
100.0 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Operational
90 days ago
100.0 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
100.0 % uptime
Today
SMS Providers Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
90 days ago
100.0 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Vet Radar Operational
90 days ago
100.0 % uptime
Today
SmartFlow Operational
90 days ago
100.0 % uptime
Today
iPad Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Diagnostic Imaging Operational
90 days ago
99.74 % uptime
Today
IDEXX Web PACS Operational
90 days ago
99.65 % uptime
Today
Diagnostic Images Operational
90 days ago
99.66 % uptime
Today
PIMS Ordering Operational
90 days ago
99.66 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Telemedicine Operational
90 days ago
99.49 % uptime
Today
VetMedStat Operational
90 days ago
99.04 % uptime
Today
VMS Pro Operational
90 days ago
99.2 % uptime
Today
VMS18 Operational
90 days ago
99.2 % uptime
Today
VMS Admin Operational
90 days ago
99.2 % uptime
Today
PowerScribe One Operational
90 days ago
99.83 % uptime
Today
CardioPet Operational
90 days ago
100.0 % uptime
Today
DVMInsight Operational
90 days ago
99.95 % uptime
Today
Cornerstone Operational
90 days ago
99.98 % uptime
Today
Online Payments Operational
90 days ago
99.94 % uptime
Today
SmartOrder - Online Inventory Ordering Operational
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
MyCornerstone Operational
90 days ago
100.0 % uptime
Today
Neo Operational
90 days ago
99.98 % uptime
Today
Neo Software Operational
90 days ago
99.98 % uptime
Today
Neo Payments Operational
SMS (Text) Messages Operational
Third Party Integrations Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
99.97 % uptime
Today
Enterprise Manager Login Operational
90 days ago
100.0 % uptime
Today
Control Center Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.92 % uptime
Today
DataPoint Operational
90 days ago
100.0 % uptime
Today
DataPoint-API Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Vello Operational
90 days ago
100.0 % uptime
Today
Neo Vello Operational
90 days ago
100.0 % uptime
Today
ezyVet Vello Operational
90 days ago
100.0 % uptime
Today
Cornerstone Vello Operational
90 days ago
100.0 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 7, 2026

No incidents reported today.

May 6, 2026
DVMI - Slowness while submitting images.
Resolved - This incident has been resolved.
May 6, 17:17 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 16:03 EDT
Identified - The issue has been identified and a fix is being implemented.
May 6, 14:58 EDT
May 5, 2026

No incidents reported.

May 4, 2026
DVMI - Case Submission and Image loading are erroring out.
Resolved - This incident has been resolved.
May 4, 18:35 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 4, 17:39 EDT
Identified - The issue has been identified and a fix is being implemented.
May 4, 17:12 EDT
May 3, 2026
inVue Dx Blood Results Delay
Completed - The scheduled maintenance has been completed.
May 3, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 07:31 EDT
Scheduled - Our team is performing a scheduled security maintenance. During that time, some inVue Dx blood test runs may stay in “Processing” longer than expected due to a system issue, which may delay results. Our team is actively working on a resolution.

Please keep “Processing” runs in place unless you no longer need the results. Canceling a run will prevent it from completing, and most runs should resume processing automatically once the system is fully restored.

We truly appreciate your patience and your partnership with IDEXX. We apologize for the interruption in blood morphology result availability and for any inconvenience this may cause.
May 1, 16:11 EDT
Delay In-House Ordering Requests Through VetConnect Plus and Cloud PIMS
Completed - The Scheduled maintenance is completed.
May 3, 07:54 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 07:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 1, 16:08 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 1, 16:07 EDT
Scheduled - Our team is scheduling a planned security maintenance between 7:30am-8am ET where the system will be down for 5minutes.

You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software.

As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.
May 1, 16:05 EDT
May 2, 2026

No incidents reported.

May 1, 2026
IHD Ordering Delay
Resolved - This incident has been resolved.
May 1, 12:35 EDT
Investigating - You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue.

As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.
May 1, 11:57 EDT
Apr 30, 2026

No incidents reported.

Apr 29, 2026
DVMI - Dicom Maintenance
Completed - The scheduled maintenance has been completed.
Apr 29, 20:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 20:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 29, 15:57 EDT
Apr 28, 2026
DVMI - Dicom Maintenance
Completed - The scheduled maintenance has been completed.
Apr 28, 20:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 20:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 28, 17:57 EDT
ezyVet - Performance Issue with Global Search Function
Resolved - This incident has been resolved.
Apr 28, 18:15 EDT
Identified - Our technical team have identified the root cause and are currently implementing a solution to resolve this issue.

Thank you for your continued patience.
Apr 28, 17:58 EDT
Investigating - Our technical team have identified an issue with the Global Search Bar and are currently investigating. We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates.

We appreciate your patience while we investigate.
Apr 28, 17:50 EDT
Apr 27, 2026
Delayed Radiology Results in VetConnect PLUS
Resolved - This incident has been resolved.
Apr 27, 19:59 EDT
Update - We are continuing to monitor for any further issues.
Apr 27, 15:13 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 27, 15:12 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 27, 14:03 EDT
Investigating - You may experience a delay in viewing or receiving radiology results within VetConnect PLUS and your Integrated Practice Management Software. WebPACS can be accessed directly to view any radiology results in the interim. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Apr 27, 14:02 EDT
Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026
IDEXX Web PACS 26.5
Completed - The scheduled maintenance has been completed.
Apr 23, 22:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 20:00 EDT
Scheduled - IDEXX Web PACS will be undergoing maintenance on April 23, 2026 from 8pm ET to 10pm ET. Users may be logged out of Web PACS during scheduled maintenance.
Apr 23, 16:29 EDT
VMS 26.5 Maintenance
Completed - The scheduled maintenance has been completed.
Apr 23, 15:51 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 15:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 23, 14:14 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 23, 14:13 EDT
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