SmartOrder — IDEXX online ordering and order matching
Investigating - SmartOrder is currently experiencing two issues affecting IDEXX online ordering in Cornerstone. These are both related to IDEXX integration but are being tracked as distinct problems.

At this time, IDEXX orders submitted through SmartOrder within Cornerstone may fail to complete successfully or may need to be retried. This does not appear to affect every order, but online ordering is not fully reliable while we investigate.

We are also aware of a separate issue in which IDEXX orders placed outside of Cornerstone (for example, by phone or through IDEXX Online Ordering) are not being sent to SmartOrder so they can be returned to Cornerstone for matching or receiving.

Practices are encouraged to place IDEXX orders by phone or through the IDEXX portal when online ordering from Cornerstone is unsuccessful, and to enter those orders manually in Cornerstone until service is restored.

Our teams are actively investigating both issues and will share updates as more information becomes available.
Jun 23, 2026 - 08:21 EDT
SmartOrder – Patterson Ordering Unavailable
Investigating - SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.

Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.

Our teams are actively investigating and will share updates as more information becomes available.
Jan 05, 2026 - 14:00 EST
Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Results Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Ordering - Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Ordering - In House Diagnostics Operational
90 days ago
100.0 % uptime
Today
ezyVet Software Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: USA and Canada West Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: USA and Canada Central/East Operational
90 days ago
99.98 % uptime
Today
ezyVet Software: Australia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: New Zealand Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Asia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
100.0 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
100.0 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
100.0 % uptime
Today
ezyVet Third Party Integrations Operational
90 days ago
99.67 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Operational
90 days ago
100.0 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
100.0 % uptime
Today
SMS Providers Operational
90 days ago
96.6 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
90 days ago
99.45 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Vet Radar Operational
90 days ago
100.0 % uptime
Today
SmartFlow Operational
90 days ago
100.0 % uptime
Today
iPad Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Diagnostic Imaging Operational
90 days ago
99.99 % uptime
Today
IDEXX Web PACS Operational
90 days ago
99.98 % uptime
Today
Diagnostic Images Operational
90 days ago
100.0 % uptime
Today
PIMS Ordering Operational
90 days ago
100.0 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Telemedicine Operational
90 days ago
99.58 % uptime
Today
VetMedStat Operational
90 days ago
99.29 % uptime
Today
VMS Pro Operational
90 days ago
99.28 % uptime
Today
VMS18 Operational
90 days ago
99.29 % uptime
Today
VMS Admin Operational
90 days ago
99.29 % uptime
Today
PowerScribe One Operational
90 days ago
100.0 % uptime
Today
CardioPet Operational
90 days ago
100.0 % uptime
Today
DVMInsight Operational
90 days ago
99.91 % uptime
Today
Cornerstone Degraded Performance
90 days ago
100.0 % uptime
Today
Online Payments Operational
90 days ago
100.0 % uptime
Today
SmartOrder - Online Inventory Ordering Degraded Performance
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
MyCornerstone Operational
90 days ago
100.0 % uptime
Today
Neo Operational
90 days ago
99.95 % uptime
Today
Neo Software Operational
90 days ago
99.95 % uptime
Today
SMS (Text) Messages Operational
Third Party Integrations Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
98.56 % uptime
Today
Enterprise Manager Login Operational
90 days ago
98.55 % uptime
Today
Control Center Operational
90 days ago
98.58 % uptime
Today
Analytics Operational
90 days ago
98.54 % uptime
Today
DataPoint Operational
90 days ago
100.0 % uptime
Today
DataPoint-API Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Vello Operational
90 days ago
99.98 % uptime
Today
Neo Vello Operational
90 days ago
99.97 % uptime
Today
ezyVet Vello Operational
90 days ago
99.94 % uptime
Today
Cornerstone Vello Operational
90 days ago
99.97 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 11, 2026
VetConnect PLUS Authentication Issues
Resolved - This incident has been resolved.
Jul 11, 11:13 EDT
Monitoring - A fix has been implemented and we are monitoring the results. It is possible that some PIMS authentications will continue to fail until all open sessions are expired (6:30pm Eastern).
Jul 10, 16:30 EDT
Identified - The issue is related to our "feature flag" vendor, and the fix requires a straightforward redeployment which we are preparing now.
Only some customers are impacted, with a variety of potential outcomes across different pages, including but not limited to:
* Successful login to VetConnect PLUS or WebPACS may lead customer to activation page
* Homepage may be missing In Process column
* Results page may be missing a variety of features
Jul 10, 15:51 EDT
Investigating - We are currently investigating an issue with our authentication.
Jul 10, 15:32 EDT
Jul 10, 2026
DVMIinsight - Users getting errors while trying to load cases
Resolved - This incident has been resolved.
Jul 10, 00:52 EDT
Investigating - We are currently investigating an issue where some users are not able to read cases.
Jul 9, 15:04 EDT
DVMInsight Maintenance
Completed - The scheduled maintenance has been completed.
Jul 10, 00:51 EDT
Update - DICOM should now be working but will be slow while the system catches up on the backlog of images. The team will continue to verify the changes. Will update again soon.
Jul 9, 23:07 EDT
Verifying - Maintenance is delayed while the team tries to resolve an issue with Dicom Send. Will update again by 11:00 ET
Jul 9, 22:38 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 20:00 EDT
Scheduled - We will be deploying urgent updates to optimize performance and stability. The system will be temporarily unavailable for approximately 40-60 minutes. We sincerely apologize for this short-notice interruption and any inconvenience it causes to your workflow.
Jul 9, 15:59 EDT
Jul 9, 2026
AI Assisted Notes: Issue generating transcriptions
Resolved - This incident has been resolved and all transcriptions re-generated.
Jul 9, 17:58 EDT
Monitoring - A fix has been implemented and transcriptions are starting to generate successfully. We are continuing to monitor the system and will begin re-generating failed transcriptions.

We will provide another update once all failed transcriptions have been re-generated.
Jul 9, 17:05 EDT
Identified - The Neo team is aware of an issue impacting customers when generating AI Assisted Notes transcriptions.

We are working on a fix and will post another update as soon as we learn more.
Jul 9, 16:59 EDT
Jul 8, 2026
DVMInsight Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 22:43 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 22:00 EDT
Scheduled - We will be undergoing maintenance at this time.

Customer Impact:
During the maintenance window, all active users will be logged out. Users can log right back in, but anyone returning later will need to enter their credentials again.
Jul 8, 21:28 EDT
DVMInsight Database Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 20:43 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 20:00 EDT
Scheduled - We will be undergoing maintenance at this time.

Customer Impact:
During the maintenance window, all active users will be logged out. Users can log right back in, but anyone returning later will need to enter their credentials again.
Jul 8, 17:23 EDT
Interruption to ezyVet SMS services in Singapore
Resolved - This issue has been resolved, and we have confirmed SMS services for Singapore are now restored.

Thank you for your patience as we worked through resolving this issue. We will resume our standard monitoring processes for any further service disruption.
Jul 8, 20:05 EDT
Identified - Our technical team has identified an issue affecting ezyVet SMS services for customers in Singapore.

We are working with our third‑party provider, Twilio, to resolve the issue and restore service as quickly as possible.

In the meantime, we recommend using alternative communication methods such as email or phone. We apologise for the disruption and will share an update as soon as more information is available.
Jun 28, 15:42 EDT
Neo degraded performance
Resolved - This incident has been resolved.
Jul 8, 16:58 EDT
Monitoring - A fix has been implemented and performance has recovered. We're continuing to monitor the system.
Jul 8, 16:25 EDT
Investigating - The Neo team is investigating reports of degraded performance impacting areas such as, but not limited to:

- Sharing patient records
- Displaying diagnostic results

We are working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.
Jul 8, 16:14 EDT
Petly Plans - Plan Management Disruptions
Resolved - This issue has been resolved.
Jul 8, 11:14 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 10:29 EDT
Identified - We are aware of and working to resolve an issue with some plan management tasks (i.e. placing a plan on hold, canceling a plan). Note that plan enrollment, plan utilization, and general administrative functions are not impacted. Follow here for progress updates.
Jul 7, 17:08 EDT
Jul 7, 2026
Issue viewing diagnostics results in Neo
Resolved - A fix has been implemented and this incident is resolved.
Jul 7, 16:53 EDT
Identified - The Neo team is aware of an issue impacting viewing diagnostic results within Neo.

Until the issue is resolved:
- View results directly in your diagnostic partners’ portals.

We are working on a fix and will provide another update no later than 5:00PM ET, July 7.
Jul 7, 15:16 EDT
Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026
VetMedStat 26.8.1 Release
Completed - The scheduled maintenance has been completed.
Jul 2, 11:54 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 11:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 2, 09:50 EDT
Jul 1, 2026

No incidents reported.

Jun 30, 2026
Vello Form Links
Resolved - This incident has been resolved.
Jun 30, 18:21 EDT
Update - We are continuing to investigate this issue.
Jun 30, 15:35 EDT
Investigating - We have received reports of an issue affecting form links for some pet parents, with the user receiving a "link expired" error. The team is investigating and will provide an update as soon as we have more information.
Workaround: Workaround: Affected pet parents can connect to Vello via https://mobile.poe.idexx.com/. After creating an account, re-click the form link to access the form.
Jun 30, 15:33 EDT
WebPACS: Unable to Send to external DICOM services
Resolved - This incident has been resolved.
Jun 30, 00:24 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 00:11 EDT
Investigating - IDEXX Web PACS is currently unable to send to external DICOM services. We apologize for any inconvenience. Our team is actively working to resolve the issue.
Jun 29, 23:41 EDT
ezyVet Third Party Integration Issue - Provet
Resolved - The issue affecting B2B ordering with Provet has now been resolved. The disruption was caused by a brief third-party outage earlier today, which impacted our integration.

We apologise for the inconvenience and appreciate your patience.
Jun 30, 00:01 EDT
Investigating - Provet, one of our third-party integrations, is currently experiencing an issue with its integration. This is affecting the ability to validate integration, send orders or link products in ezyVet. Please contact Provet directly for further details.
Jun 29, 19:41 EDT
Jun 29, 2026
Vello Requests & Notifications: Unable to open Appointment Request details
Resolved - This incident has been resolved.
Jun 29, 14:39 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 11:45 EDT
Investigating - We're aware of an issue affecting some customers when opening appointment request details in Vello. Our team is actively investigating and will post an update here as soon as we have more information.
Jun 29, 10:42 EDT
Jun 28, 2026
Performance Issues - Increased Error Rate in APSE2
Resolved - This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected.

Thank you for your patience as we worked through resolving this issue.
Jun 28, 21:08 EDT
Monitoring - Our technical team have advised that performance has stabilised and this issue should now be resolved.

We will be monitoring this for the next 15 minutes to ensure the system has completely recovered and remains stable.
Jun 28, 20:33 EDT
Investigating - Our Technical Team are currently investigating reports of degraded performance occurring with ezyVet in the APSE2 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Jun 28, 18:54 EDT
Jun 27, 2026

No incidents reported.

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