All Systems Operational

Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
99.95 % uptime
Today
Diagnostic Results Operational
90 days ago
99.95 % uptime
Today
Web Operational
90 days ago
99.95 % uptime
Today
Mobile Operational
90 days ago
99.95 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
99.26 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
98.53 % uptime
Today
SmartService Operational
90 days ago
100.0 % uptime
Today
ezyVet Software ? Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: USA and Canada West Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: USA and Canada Central/East Operational
90 days ago
99.98 % uptime
Today
ezyVet Software: Australia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: New Zealand Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Asia Operational
90 days ago
99.98 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
100.0 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
100.0 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
100.0 % uptime
Today
ezyVet Third Party Integrations ? Operational
90 days ago
99.91 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Operational
90 days ago
99.25 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Operational
90 days ago
99.68 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
100.0 % uptime
Today
SMS Providers Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
90 days ago
100.0 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Vet Radar ? Operational
90 days ago
100.0 % uptime
Today
SmartFlow ? Operational
90 days ago
99.92 % uptime
Today
iPad Operational
90 days ago
99.91 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
99.86 % uptime
Today
Diagnostic Imaging Operational
90 days ago
100.0 % uptime
Today
IDEXX Web PACS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Images Operational
90 days ago
100.0 % uptime
Today
PIMS Ordering Operational
90 days ago
100.0 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Telemedicine Operational
90 days ago
99.99 % uptime
Today
VetMedStat Operational
90 days ago
100.0 % uptime
Today
VMS Pro Operational
90 days ago
100.0 % uptime
Today
VMS18 Operational
90 days ago
100.0 % uptime
Today
VMS Admin Operational
90 days ago
100.0 % uptime
Today
PowerScribe One ? Operational
90 days ago
100.0 % uptime
Today
CardioPet Operational
90 days ago
100.0 % uptime
Today
DVMInsight Operational
90 days ago
99.99 % uptime
Today
Cornerstone Operational
90 days ago
100.0 % uptime
Today
Online Payments Operational
90 days ago
100.0 % uptime
Today
SmartOrder - Online Inventory Ordering Operational
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Neo Operational
90 days ago
99.99 % uptime
Today
Neo Software ? Operational
90 days ago
99.99 % uptime
Today
Neo Payments ? Operational
SMS (Text) Messages ? Operational
Third Party Integrations ? Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Login Operational
90 days ago
100.0 % uptime
Today
Control Center Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
DataPoint Operational
90 days ago
100.0 % uptime
Today
DataPoint-API Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
100.0 % uptime
Today
Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Vello Operational
90 days ago
100.0 % uptime
Today
Neo Vello Operational
90 days ago
100.0 % uptime
Today
ezyVet Vello Operational
90 days ago
100.0 % uptime
Today
Cornerstone Vello Operational
90 days ago
100.0 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 15, 2025

No incidents reported today.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
IDEXX Web PACS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 12, 21:37 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 20:00 EDT
Scheduled - IDEXX Web PACS will be undergoing maintenance on Thursday, June 12, 2025 from 8pm ET to 10pm ET

Users may be logged out of IDEXX Web PACS during the scheduled maintenance.
Jun 12, 16:32 EDT
ezyVet - USE2 Region Outage
Resolved - This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected.

Thank you for your patience as we worked through resolving this issue.
Jun 12, 17:40 EDT
Monitoring - Our technical team have applied a fix to resolve this issue.

We will be monitoring this for the next 15 minutes to ensure the system is completely stabilized.
Jun 12, 17:25 EDT
Investigating - Our technical team are currently investigating reports of an outage that is occurring with ezyVet in the USE2 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Jun 12, 17:05 EDT
Service Disruption in VetConnect PLUS
Resolved - This Incident has been resolved; team will continue to monitor for stability
Jun 12, 16:49 EDT
Monitoring - VC+ has returned to stable operation; it will take some time for the app to process all data received during the outage, but all features should now be operational, and new data should be flowing as expected.
Jun 12, 16:42 EDT
Update - VC+ has returned to stable operation; it will take some time for the app to process all data received during the outage, but all features should now be operational, and new data should be flowing as expected.
Jun 12, 16:39 EDT
Update - VC+ team is starting to see signs of recovery; we will continue to monitor the situation until we return to normal operation.
Jun 12, 16:22 EDT
Update - Intermittent issues are ongoing; team is actively monitoring for any updates from our cloud providers, and preparing to return to normal operation as quickly and smoothly as possible, once we are able to do so.
Jun 12, 16:19 EDT
Update - Intermittent Issues are ongoing; the team believes these issues are likely related to cloud providers, and the team is actively monitoring the situation
Jun 12, 15:32 EDT
Investigating - We are currently experiencing a service disruption with VetConnect PLUS that may impact your experience. We apologize for any inconvenience this may cause; our team is working to resolve it as quickly as possible.
Jun 12, 15:04 EDT
ezyVet Performance Issue - USE1
Resolved - This incident has been resolved.
Jun 12, 13:27 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 13:15 EDT
Investigating - Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE1 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Jun 12, 13:07 EDT
Jun 11, 2025
Both IHD and Reference Lab Ordering Outage
Resolved - This incident has been resolved.
Jun 11, 11:56 EDT
Update - We are continuing to monitor for any further issues.
Jun 11, 11:36 EDT
Update - Latency has been resolved after rolling back recently released DXD changes. The team is continuing to monitor.
Jun 11, 11:36 EDT
Monitoring - You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order or an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue.

As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.

We will provide an update no later than 11 am ET on Wednesday June 11.
Jun 11, 09:28 EDT
Degraded performance on USE1 Database
Resolved - This issue has now been resolved.
Jun 11, 11:51 EDT
Monitoring - A degraded performance on USE2 database has recently been resolved. We are currently monitoring.
Jun 11, 11:41 EDT
Jun 10, 2025
SmartFlow Investigating Performance Issues
Resolved - The issue has been resolved and monitoring has successfully passed. All systems are back to operational levels.

Thank you for your patience as we worked through resolving this issue.
Jun 10, 13:11 EDT
Investigating - Our technical team is currently investigating the performance issues that are occurring with some Practice Management Softwares that use a Service Bus Integration with SmartFlow.

We apologize for the inconvenience this is causing - we will provide an update as soon as we have more information.
Jun 9, 17:50 EDT
Neo Client Page Errors
Resolved - The fix has been applied for customers in the Asia-Pacific region and this incident is now resolved.
Jun 10, 09:08 EDT
Identified - We have identified the cause of the problem and a fix has been applied for our North American customers. We are working on applying that same fix for our Asia-Pacific customers.
Jun 10, 08:57 EDT
Investigating - We are currently investigating an issue causing errors on Client pages.
Jun 10, 08:16 EDT
Jun 9, 2025
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
IDEXX Web PACS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 5, 20:38 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:00 EDT
Scheduled - IDEXX Web PACS will be undergoing maintenance on Thursday, June 5th from 8pm ET to 10pm ET.

Users may be logged out of IDEXX Web PACS during the scheduled maintenance.
Jun 3, 10:25 EDT
VMS 25.7 Release
Completed - The scheduled maintenance has been completed.
Jun 5, 17:50 EDT
Verifying - Verification is currently underway for the maintenance items.
Jun 5, 17:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 17:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 5, 16:01 EDT
Jun 4, 2025

No incidents reported.

Jun 3, 2025
SmartFlow Investigating Performance Issues
Resolved - The issue has been resolved, and the monitoring has successfully passed.

Our technical team, along with our technology partners at Microsoft, have confirmed that a fix has been implemented, and normal service should now be restored.

We apologise for the inconvenience this has caused. If you experience any further issues, please do not hesitate to raise a ticket with our team.
Jun 3, 20:04 EDT
Update - Microsoft is continuing to work on a resolution. This issue is impacting SmartFlow integrations. We are actively monitoring their progress and will share additional updates as they become available.
Jun 3, 13:57 EDT
Identified - Microsoft have identified the issue on their systems and are working on resolution. All Smartflow integrations on the East Coast are affected.
Jun 3, 10:25 EDT
Investigating - Our technical team is currently investigating the performance issues that are occurring with Smartflow.

We apologize for the inconvenience this is causing - we will provide an update as soon as we have more information.
Jun 3, 09:35 EDT
Unable to View Images
Resolved - This incident has been resolved.
Jun 3, 18:11 EDT
Monitoring - Systems are stable now and we are continuing to monitor the system.
Jun 3, 17:07 EDT
Identified - We put in a temporary fix and we are monitoring the system.
Jun 3, 16:33 EDT
Investigating - We are currently experiencing the inability to allow users to view images within IDEXX Web PACS. We apologize for any inconvenience. Our team is actively working to resolve the issue.
Jun 3, 15:59 EDT
Jun 2, 2025
ezyVet Performance Issue - USE2
Resolved - This incident has been resolved.
Jun 2, 09:34 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 09:11 EDT
Investigating - Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE2 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Jun 2, 08:48 EDT
Jun 1, 2025

No incidents reported.

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