ezyVet Performance Issue in USE1, USE2, USW2, APSE1, APSE2, EUW1
Identified - This issue has been identified as an AWS issue. More information can be found via https://health.aws.amazon.com/health/status. We will continue to monitor and are exploring possibilities to work around the issue.
Feb 10, 2026 - 16:29 EST
Update - We are continuing to investigate this issue.
Feb 10, 2026 - 16:04 EST
Update - We are continuing to investigate this issue.
Feb 10, 2026 - 16:01 EST
Investigating - We are currently investigating this issue
Feb 10, 2026 - 15:49 EST
Vello Inbox Scheduled Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 2026 - 11:15 EST
Scheduled - We will be performing planned maintenance today (2/10/26) at 10:00 PM EST. During this time, the Vello inbox will be temporarily unavailable, and active conversations will not be accessible. All conversation data will be preserved and will update automatically once maintenance is complete.
Feb 10, 2026 11:15 - Feb 11, 2026 09:15 EST
SmartOrder – Patterson Ordering Unavailable
Investigating - SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.

Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.

Our teams are actively investigating and will share updates as more information becomes available.
Jan 05, 2026 - 14:00 EST
Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Results Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
100.0 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
100.0 % uptime
Today
SmartService Operational
90 days ago
100.0 % uptime
Today
ezyVet Software Major Outage
90 days ago
99.88 % uptime
Today
ezyVet Software: USA and Canada West Major Outage
90 days ago
99.9 % uptime
Today
ezyVet Software: USA and Canada Central/East Major Outage
90 days ago
99.97 % uptime
Today
ezyVet Software: Australia Major Outage
90 days ago
99.97 % uptime
Today
ezyVet Software: New Zealand Major Outage
90 days ago
99.97 % uptime
Today
ezyVet Software: Asia Major Outage
90 days ago
99.97 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Major Outage
90 days ago
99.97 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
100.0 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
98.87 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
100.0 % uptime
Today
ezyVet Third Party Integrations Operational
90 days ago
99.98 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Operational
90 days ago
99.89 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
100.0 % uptime
Today
SMS Providers Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
90 days ago
99.97 % uptime
Today
Other Integrations Operational
90 days ago
99.94 % uptime
Today
Vet Radar Operational
90 days ago
100.0 % uptime
Today
SmartFlow Operational
90 days ago
100.0 % uptime
Today
iPad Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Diagnostic Imaging Operational
90 days ago
100.0 % uptime
Today
IDEXX Web PACS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Images Operational
90 days ago
100.0 % uptime
Today
PIMS Ordering Operational
90 days ago
100.0 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Telemedicine Operational
90 days ago
99.98 % uptime
Today
VetMedStat Operational
90 days ago
99.96 % uptime
Today
VMS Pro Operational
90 days ago
100.0 % uptime
Today
VMS18 Operational
90 days ago
100.0 % uptime
Today
VMS Admin Operational
90 days ago
100.0 % uptime
Today
PowerScribe One Operational
90 days ago
100.0 % uptime
Today
CardioPet Operational
90 days ago
100.0 % uptime
Today
DVMInsight Operational
90 days ago
99.95 % uptime
Today
Cornerstone Degraded Performance
90 days ago
99.99 % uptime
Today
Online Payments Operational
90 days ago
99.98 % uptime
Today
SmartOrder - Online Inventory Ordering Degraded Performance
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Neo Operational
90 days ago
99.88 % uptime
Today
Neo Software Operational
90 days ago
99.88 % uptime
Today
Neo Payments Operational
SMS (Text) Messages Operational
Third Party Integrations Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
99.97 % uptime
Today
Enterprise Manager Login Operational
90 days ago
99.97 % uptime
Today
Control Center Operational
90 days ago
99.97 % uptime
Today
Analytics Operational
90 days ago
99.97 % uptime
Today
DataPoint Operational
90 days ago
99.99 % uptime
Today
DataPoint-API Operational
90 days ago
99.99 % uptime
Today
Petly Plans Operational
90 days ago
99.83 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
99.19 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Vello Under Maintenance
90 days ago
99.99 % uptime
Today
Neo Vello Under Maintenance
90 days ago
99.99 % uptime
Today
ezyVet Vello Under Maintenance
90 days ago
99.99 % uptime
Today
Cornerstone Vello Under Maintenance
90 days ago
99.99 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Under Maintenance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 10, 2026

Unresolved incidents: ezyVet Performance Issue in USE1, USE2, USW2, APSE1, APSE2, EUW1, Vello Inbox Scheduled Maintenance.

Feb 9, 2026
VetMedStat - Errors while trying to create cases
Resolved - Monitoring complete; issue has been resolved.
Feb 9, 12:15 EST
Monitoring - A fix has been implemented, and we will continue to monitor, but users are no longer experiencing errors during the case create process.
Feb 9, 10:07 EST
Update - We are continuing to investigate the issue. Users are experiencing errors during the case create process. Some cases are getting created, but most cases are failing. Will update again at 10:00 AM.
Feb 9, 09:42 EST
Investigating - Users are seeing errors as they go through the process of creating cases.
Feb 9, 08:42 EST
DVMInsight Database struggling
Resolved - The DVMInsight database is now working as expected.
Feb 9, 08:02 EST
Update - Normal
Feb 9, 02:18 EST
Update - Issue has been resolved, and things are back to normal.
Feb 9, 01:20 EST
Investigating - We are currently investigating this issue.
Feb 9, 01:16 EST
Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
DVMIinsight - Errors while navigating through the application
Resolved - This incident has been resolved.
Feb 6, 13:34 EST
Investigating - Users are experiencing errors at login, and while navigating through cases.
Feb 6, 12:19 EST
DVMIinsight - System slowness and errors while navigating through the application
Resolved - This incident has been resolved.
Feb 6, 09:55 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 6, 09:31 EST
Investigating - Currently, users are experiencing general system slowness and are running into errors while trying to navigate through cases in the application.
Feb 6, 08:47 EST
Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026
Delay in notifications for online appointments booked in Vello
Resolved - All delayed Vello online appointment notifications have been restored within the Vello text message inboxes.
Feb 3, 02:38 EST
Monitoring - We have identified an issue affecting Vello practices where text message notifications for appointments booked online (both request and direct bookings) have been delayed for the current business day, 2nd February 2026.

Any appointment request or direct booking made via the Vello portal between 11:00 PM EST yesterday and 5:00 PM EST today has been affected by a delay in notifications sent to the practice’s Vello text message inbox.

Important to note:
Direct bookings during this time did successfully populate the practice management calendar, the issue affects notifications only, not the creation of the appointment itself.
New online bookings made from 5:00PM EST onward are not impacted, and notifications are functioning normally.

We are actively working to restore all delayed notifications and expect them to be delivered within the next few hours.
Feb 2, 17:58 EST
Feb 2, 2026
ezycab availability API
Resolved - This incident has been resolved.
Feb 2, 17:28 EST
Update - We are continuing to monitor for any further issues.
Feb 2, 15:19 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 2, 04:25 EST
Update - We have deployed a fix for customers in Europe which we are monitoring. APAC region in progress, this is the final affected region.
Feb 2, 01:38 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 1, 23:52 EST
Investigating - We’re currently experiencing degraded performance with ezycab availability API which is affecting some partners creating bookings correctly. Our team is currently working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.
Feb 1, 23:37 EST
ezyVet Scan Outage
Resolved - This incident has been resolved.
Feb 2, 16:45 EST
Update - The issue has been identified to only affect iOS users. The fix has been release in ezyVet Scan V2.1.6 for iOS. Please ensure to update your application.
Feb 2, 15:18 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 1, 18:02 EST
Investigating - We’re experiencing a service disruption with ezyVet Scan. Our team is
currently working to restore the service. We apologize for any inconvenience and will
post another update as soon as we learn more.”
Feb 1, 15:00 EST
Feb 1, 2026
VetEnvoy Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 1, 19:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 19:30 EST
Scheduled - VetEnvoy will be undergoing Scheduled Maintenance from January 30th at 7:30pm to February 1st at 7:30pm.

During this time their services will be unavailable through integrated PMS. If further assistance is required during this time, VetEnvoy has recommended reaching out to them directly.
Jan 27, 11:26 EST
Jan 31, 2026

No incidents reported.

Jan 30, 2026
Jan 29, 2026

No incidents reported.

Jan 28, 2026
VetMedStat 26.1.1 Release
Completed - The scheduled maintenance has been completed.
Jan 28, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 12:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 28, 11:39 EST
VMS Pro Update
Completed - The scheduled maintenance has been completed.
Jan 28, 12:10 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 12:01 EST
Scheduled - We have deployed an update to VMS Pro to address some immediate concerns with font/style. We have dialed down some of the brightness and boldness in key areas. Once the update is complete , you may need to refresh your browser cache (control + F5) to get the update to fully download.
Jan 28, 11:57 EST
Jan 27, 2026
Mass Communications in Vello not sending to Microsoft email addresses
Resolved - This incident is now resolved. However, we continue to monitor our email deliverability closely.
Jan 27, 14:58 EST
Monitoring - We have identified the root cause and are continuing to apply fixes and improvements. We are monitoring the system closely.
Jan 14, 17:31 EST
Investigating - We are currently investigating an issue where Vello Mass Communication emails are not sending to Microsoft email addresses (@live.com, @outlook.com, etc.). Other transactional emails such as reminders are still sending appropriately.
Dec 23, 11:50 EST
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