ezyVet Performance Issue - USE1

Incident Report for IDEXX Software

Resolved

This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected.

Thank you for your patience as we worked through resolving this issue.

Posted Sep 16, 2025 - 14:45 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 16, 2025 - 14:23 EDT

Identified

Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE1 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Posted Sep 16, 2025 - 11:30 EDT

This incident affected: ezyVet Software (ezyVet Software: USA and Canada Central/East).