The issue is now fixed. Any procedures that failed to bill during the outage are listed under Billing Triggers → Failed. For each one, click Process to bill it, or disable it if you've already added those charges to the invoice by hand. If you added charges by hand today, please also check those invoices for duplicates, as some failed charges may have gone through on their own once the fix was in place.
Posted Nov 03, 2026 - 18:40 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 03, 2026 - 17:53 EST
Identified
Some sites are experiencing errors when adding procedures
Since the morning of 4 November (NZ time), some ezyVet sites in New Zealand and Australia have seen the error "There was an error processing billing triggers, please contact support" when adding a procedure to a clinical record. Charges sent from Smart Flow may also be affected. Consults and vaccinations are billing normally.
We've found the cause and are rolling out a fix now.
Posted Nov 03, 2026 - 17:39 EST
This incident affected: ezyVet Software (ezyVet Software: Australia, ezyVet Software: New Zealand).