IHD Ordering Delay

Incident Report for IDEXX Software

Resolved

This incident has been resolved.

Posted Oct 14, 2026 - 15:25 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 14, 2026 - 12:09 EDT

Investigating

You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue.

As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.

We will provide an update no later than 11 am ET on Wednesday October 14th.

Posted Oct 14, 2026 - 09:31 EDT

This incident affected: VetConnect PLUS (Ordering - In House Diagnostics).