ezyVet Performance Issue - USE1

Incident Report for IDEXX Software

Resolved

This incident has been resolved.

Posted Sep 08, 2025 - 11:54 EDT

Monitoring

Our technical team have applied a fix to resolve this issue.

We will be monitoring this for the next 15 minutes to ensure the system is completely stabilized.

Posted Sep 08, 2025 - 11:09 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 08, 2025 - 10:51 EDT

Investigating

Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE1 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Posted Sep 08, 2025 - 10:11 EDT

This incident affected: ezyVet Software (ezyVet Software: USA and Canada Central/East).