Petly Plans: Delays in monthly payment processing

Incident Report for IDEXX Software

Identified

April's automated monthly wellness plan payments processing is delayed. We are actively remediating the issue and will update when payments processing for April is complete. Practices do not need to take additional action. We apologize for any inconvenience.

Posted Apr 20, 2026 - 09:19 EDT

This incident affects: Petly Plans (Petly Plans).