Both IHD and Reference Lab Ordering Outage

Incident Report for IDEXX Software

Update

We are continuing to investigate this issue.

Posted Mar 30, 2026 - 10:24 EDT

Investigating

You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue.

As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.

We will provide an update no later than 10:30 am ET on Monday March 30.

Posted Mar 30, 2026 - 09:36 EDT

This incident affects: VetConnect PLUS (Ordering - Reference Laboratory, Ordering - In House Diagnostics).