Delay in ezyVet/Vello/Smartflow Support ticket responses due to Microsoft outage

Incident Report for IDEXX Software

Investigating

Our Support team's ticketing system is affected by the global Microsoft outage. You may experience a delay in our Support team's responses to customer tickets
Posted Nov 12, 2026 - 15:13 EST
This incident affects: ezyVet Software (ezyVet Software: USA and Canada West, ezyVet Software: USA and Canada Central/East, ezyVet Software: Australia, ezyVet Software: New Zealand, ezyVet Software: Asia, ezyVet Software: Europe/Middle East/Africa), SmartFlow (iPad, Web, Integration), Vello (ezyVet Vello), and Vet Radar.
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