ezyVet - General Degraded performnce

Incident Report for IDEXX Software

Resolved

This incident has been resolved.

Posted Oct 20, 2025 - 06:45 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 20, 2025 - 06:27 EDT

Investigating

We are currently experiencing degraded performance in multiple areas of ezyVet
This is due to a performance issue happening with AWS, we are currently awaiting updates from their team.
Please feel free to follow along on their status page: https://health.aws.amazon.com/health/status

Posted Oct 20, 2025 - 05:54 EDT

This incident affected: VetConnect PLUS Ordering (VetConnect PLUS Ordering) and ezyVet Software (ezyVet Software: USA and Canada West, ezyVet Software: USA and Canada Central/East, ezyVet Software: Australia, ezyVet Software: New Zealand, ezyVet Software: Asia, ezyVet Software: Europe/Middle East/Africa, ezyVet Software: Version Specific, ezyVet Datalake, ezyVet Go, ezyVet Scan, ezyVet Kiosk and ezyVet Connect).