Delayed Results in VetConnect PLUS

Incident Report for IDEXX Software

Resolved

This incident has been resolved.

Posted Feb 13, 2026 - 16:55 EST

Update

We are continuing to work on a fix for this issue.

Posted Feb 13, 2026 - 13:28 EST

Update

We are continuing to investigate potential fixes.

Posted Feb 13, 2026 - 11:46 EST

Update

The team is still investigating potential fixes

Posted Feb 13, 2026 - 09:37 EST

Identified

The issue has been identified, and the team is currently working to plan and implement a fix

Posted Feb 13, 2026 - 07:08 EST

Investigating

You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.

Posted Feb 13, 2026 - 06:21 EST

This incident affected: VetConnect PLUS (Diagnostic Results, Web, Mobile).