We have completed a full analysis of potential affected customers and have confirmed that all of them have had the fix applied. The team has set up a new monitor to be alerted if any additional issues arise, and will continue to actively monitor for at least the next 24 hours.
Posted Mar 29, 2025 - 18:08 EDT
Identified
The VetConnect PLUS Ordering team is continuing to investigate PIMS Integrations other than ezyVet and Neo which may be affected by this Reference Lab Ordering issue. Fixes have been applied to affected NaVetor and VetSpire practices, and will be applied to any other affected PIMS Integrations as investigation progresses.
Posted Mar 29, 2025 - 14:22 EDT
Monitoring
A fix for this issue has been rolled out to all affected ezyVet and Neo customers, and monitoring will continue for the next 24 hours to ensure that full functionality is restored.
Posted Mar 29, 2025 - 08:12 EDT
Update
A resolution of this issue for all affected ezyVet customers is in the process of being rolled out. A resolution for Neo customers is also being worked on.
Posted Mar 28, 2025 - 22:58 EDT
Update
A fix has been identified for this issue, and we are continuing to work with our PIMS partners to resolve the issue.
Posted Mar 28, 2025 - 18:04 EDT
Update
A potential fix has been identified for this issue, and we are continuing to work with our PIMS partners to resolve the issue.
Posted Mar 28, 2025 - 16:05 EDT
Update
A potential fix has been identified for this issue, and we are continuing to work with our PIMS partners to resolve the issue.
Posted Mar 28, 2025 - 15:06 EDT
Update
A potential fix has been identified for this issue, and we are continuing to work with our PIMS partners to resolve the issue.
Posted Mar 28, 2025 - 13:56 EDT
Update
A likely cause for this issue has been identified, and we are continuing to work with our PIMS partners to resolve the issue.
Posted Mar 28, 2025 - 12:43 EDT
Identified
A likely cause for this issue has been identified, and we are working with our PIMS partners to resolve the issue.
Posted Mar 28, 2025 - 11:24 EDT
Update
We are continuing to investigate this issue.
Posted Mar 28, 2025 - 10:48 EDT
Update
We are continuing to investigate this issue.
Posted Mar 28, 2025 - 09:56 EDT
Investigating
Our technical team have identified an issue with IDEXX Reference Lab supplied diagnostics and are currently investigating. We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates.
We appreciate your patience while we investigate.
Posted Mar 28, 2025 - 09:52 EDT
This incident affects: VetConnect PLUS Ordering (VetConnect PLUS Ordering).