We are monitoring the server load as the implemented fix is handling the high load.
Posted Mar 14, 2024 - 14:07 EDT
Identified
The issue has been identified and a fix is being implemented. Thank you for your patience.
Posted Mar 14, 2024 - 14:05 EDT
Investigating
You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
We will provide an update no later than 2:36 pm ET on Thursday, March 14.
Posted Mar 14, 2024 - 13:37 EDT
This incident affected: VetConnect PLUS Ordering (VetConnect PLUS Ordering).