ezyVet Performance Issue - USE2 - Degraded Performance

Incident Report for IDEXX Software

Resolved

This incident has been resolved.

Posted Jul 20, 2026 - 14:28 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 20, 2026 - 14:00 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 20, 2026 - 13:00 EDT

Investigating

Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the **USE2** region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Posted Jul 20, 2026 - 10:49 EDT

This incident affected: ezyVet Software (ezyVet Software: USA and Canada Central/East).