Reference Lab Ordering Outage

Incident Report for IDEXX Software

Resolved

This incident has been resolved.

Posted Aug 25, 2026 - 14:05 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 25, 2026 - 13:32 EDT

Investigating

You may experience increased error rates and/or high latency when submitting an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue.

As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX Reference Lab Diagnostics and for any inconvenience this may cause.

We will provide an update no later than HH am/pm ET on Weekday Month Date.

Posted Aug 25, 2026 - 11:52 EDT

This incident affected: VetConnect PLUS (Ordering - Reference Laboratory).