ezyVet Third Party Integration Issue - VetSnap

Incident Report for IDEXX Software

Resolved

This incident has been resolved.
Posted Nov 14, 2025 - 16:43 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 14, 2025 - 16:02 EST

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 14, 2025 - 15:33 EST

Update

We are continuing to investigate this issue.
Posted Nov 14, 2025 - 14:52 EST

Investigating

VetSnap, one of our third-party integrations, is currently experiencing an issue with connectivity. This is affecting the ability to search ezyVet patients and contacts in the VetSnap Logbook.

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Posted Nov 14, 2025 - 12:52 EST
This incident affected: ezyVet Third Party Integrations (Other Integrations).
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