ezyVet Datalake - Performance Issue for Datalake customers in USA/Canada

Incident Report for IDEXX Software

Identified

Our technical team has identified an issue affecting customer access to Datalake in the USA and Canada. The service is currently recovering, and connections are being systematically reloaded and restarted.

At this time, we do not have an estimated timeframe for full restoration. Our team is closely monitoring the recovery process to ensure progress continues as expected.

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Posted Feb 26, 2026 - 15:41 EST

This incident affects: ezyVet Software (ezyVet Datalake).