Zip bottleneck due to large image

Incident Report for IDEXX Software

Identified

The Dev Team has identified an issue with the zip process, caused by a, abnormally large image file. More resources have been given to the process to help process the requests, but this could take some time.

This only impacts the zip process.

Posted Sep 23, 2026 - 18:06 EDT

This incident affects: Telemedicine (VMS Pro).