A fix has been implemented and we are monitoring the results.
Posted Aug 18, 2026 - 13:48 EDT
Update
An update is being performed to resolve this issue, during this update there will be 30 seconds to one minute of IHD and Reference Lab ordering downtime.
Posted Aug 18, 2026 - 13:32 EDT
Identified
In order to resolve this issue, we will be implementing a fix at 1:30 PM that will result in 30 seconds to one minute of IHD and Reference Lab ordering downtime.
Posted Aug 18, 2026 - 12:45 EDT
Monitoring
You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
Posted Aug 18, 2026 - 09:08 EDT
This incident affects: VetConnect PLUS (Ordering - Reference Laboratory, Ordering - In House Diagnostics).