DVMI - Users are experiencing errors while sending images

Incident Report for IDEXX Software

Resolved

This incident has been resolved.
Posted Feb 20, 2026 - 11:22 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 20, 2026 - 10:44 EST

Investigating

We are investigating an issue with DICOM send to the DVMI applications. Users are seeing errors and not able to complete case creation.
Posted Feb 20, 2026 - 09:53 EST
This incident affected: Telemedicine (DVMInsight).