ezyVet Performance Issue - USE1 and USE2

Incident Report for IDEXX Software

Resolved

This incident has been resolved.

Posted Sep 12, 2025 - 17:25 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 12, 2025 - 17:05 EDT

Update

We are continuing to investigate this issue.

Posted Sep 12, 2025 - 16:25 EDT

Investigating

Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE1 and USE2 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Posted Sep 12, 2025 - 12:22 EDT

This incident affected: ezyVet Software (ezyVet Software: USA and Canada Central/East).