VetConnect PLUS ordering and related features are restored to normal performance. The team continues to monitor and investigate root cause.
Posted Dec 12, 2025 - 14:27 EST
Monitoring
Services are returning to normal, and the VetConnect PLUS team will continue to investigate and monitor.
Posted Dec 12, 2025 - 13:32 EST
Investigating
Starting at 12:15pm EST, VetConnect PLUS services began to experience intermittent delays, affecting the creation of new orders, add-ons, and the updating of order status on the VetConnect PLUS home screen. We are currently investigating.
As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Posted Dec 12, 2025 - 12:55 EST
This incident affected: VetConnect PLUS Ordering (VetConnect PLUS Ordering) and VetConnect PLUS (Diagnostic Results, Web, Mobile).