IHD Ordering Outage

Incident Report for IDEXX Software

Resolved

This incident has been resolved.

Posted Apr 21, 2025 - 13:30 EDT

Identified

The interruption in IHD order processing was resolved by a SmartService restart. IHD Orders are now being processed, and the team will continue to monitor to ensure the issue is resolved in full.

Posted Apr 21, 2025 - 11:58 EDT

Investigating

You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue.

As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.

We will provide an update no later than 1 pm ET on Monday April 21.

Posted Apr 21, 2025 - 11:48 EDT

This incident affected: VetConnect PLUS Ordering (VetConnect PLUS Ordering).