Enterprise Crashed

Incident Report for IDEXX Software

Resolved

high number of messages in prod-smartservicesapid-v2 on ordering-amazonmq-prod-08-2024 MQ broker.
Verified the data pipeline , no outage in it due to this incident.
There was one unhealthy docker container, we have got an email that lab work orders are backlogging.
After the second container is restarted and both the containers are in healthy state.
This resolved the backlogging and high number of message in queue.

Posted Mar 10, 2026 - 22:04 EDT

This incident affected: VetConnect PLUS (Web).