ezyVet customers are getting an internal error while trying to communicate with Web PACs

Incident Report for IDEXX Software

Resolved

This incident has been resolved.
Posted Aug 07, 2026 - 08:14 EDT

Update

We are continuing to monitor for any further issues.
Posted Aug 07, 2026 - 03:14 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 07, 2026 - 03:08 EDT

Investigating

Multiple ezyVet customers are getting an internal error message while trying to complete the Diagnostic Request process.
Posted Aug 07, 2026 - 01:07 EDT
This incident affected: Diagnostic Imaging (IDEXX Web PACS).