Performance Issues - Increased Error Rate in APSE2

Incident Report for IDEXX Software

Resolved

This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected.

Thank you for your patience as we worked through resolving this issue.
Posted Jun 28, 2026 - 21:08 EDT

Monitoring

Our technical team have advised that performance has stabilised and this issue should now be resolved.

We will be monitoring this for the next 15 minutes to ensure the system has completely recovered and remains stable.
Posted Jun 28, 2026 - 20:33 EDT

Investigating

Our Technical Team are currently investigating reports of degraded performance occurring with ezyVet in the APSE2 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Posted Jun 28, 2026 - 18:54 EDT
This incident affected: ezyVet Software (ezyVet Software: Australia, ezyVet Software: New Zealand).