IHD Ordering Delay

Incident Report for IDEXX Software

Resolved

This incident has been resolved.
Posted Jan 19, 2026 - 16:13 EST

Monitoring

Delays in IHD Orders are recovering and we are monitoring the recovery.
Posted Jan 19, 2026 - 11:17 EST

Identified

You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue.

As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.
Posted Jan 19, 2026 - 10:00 EST
This incident affected: VetConnect PLUS Ordering (VetConnect PLUS Ordering, SmartService).
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