Cornerstone - SmartOrder - MWI

Incident Report for IDEXX Software

Resolved

This incident has been resolved.

Posted Sep 29, 2026 - 16:39 EDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 04, 2026 - 16:04 EDT

Identified

Practices can still retrieve and process orphan/receiving orders that are already in SmartOrder. New MWI order information is not coming in, and placing new MWI orders is still failing because no response is returned when an order is submitted.

We are continuing to work with MWI to restore order placement and order history updates.

Posted Sep 04, 2026 - 15:45 EDT

Monitoring

Orphans & orders are now coming in. Will contintue to monitor

Posted Sep 02, 2026 - 14:37 EDT

Investigating

SmartOrder for MWI is currently experiencing two order processing issues:
+ Unable to place orders.
+ Orphan orders are not coming in.

Posted Aug 27, 2026 - 14:32 EDT

This incident affected: Cornerstone (SmartOrder - Online Inventory Ordering).