A fix has been implemented and we are monitoring the results.
Posted Nov 17, 2025 - 17:16 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 17, 2025 - 15:50 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 17, 2025 - 15:27 EST
Investigating
We are currently experiencing technical problems with our support phone system, which are preventing customers from reaching our team. We appreciate your patience while we work with our third-party provider to resolve the issue.
If you require support in the meantime, please raise a ticket via the support widget in your application or email us directly at feedback@ezyvet.com or smartflow@idexx.com. Our team will respond as quickly as possible.
Thank you for your understanding, and we apologize for any inconvenience this may cause.
Posted Nov 17, 2025 - 15:17 EST
This incident affected: ezyVet Third Party Integrations (ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System).