ezyVet Performance Issue - USE2 / USE1 / USW2

Incident Report for IDEXX Software

Resolved

This incident has been resolved.

Posted Aug 14, 2026 - 10:09 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 14, 2026 - 09:48 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 14, 2026 - 09:42 EDT

Update

We are continuing to investigate this issue.

Posted Aug 14, 2026 - 09:39 EDT

Investigating

Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE2 / USE1 / USW2 regions

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Posted Aug 14, 2026 - 09:18 EDT

This incident affected: ezyVet Software (ezyVet Software: USA and Canada West, ezyVet Software: USA and Canada Central/East).