20 October 2026 - CareCredit Integrated Payments may be unavailable

Incident Report for IDEXX Software

Resolved

The issue affecting CareCredit Integrated Payments in Cornerstone has been identified and resolved. CareCredit payments can now be taken normally.

We appreciate your patience while we worked with CareCredit and our payments team to restore service.

Posted Oct 20, 2026 - 11:54 EDT

Investigating

We are investigating reports that CareCredit Integrated Payments in Cornerstone may be unavailable.

Affected practices are unable to take CareCredit payments, and the CareCredit window may appear blank when a payment is started. We are actively working with CareCredit and our payments team to identify the cause and restore service.

Updates will be posted to this event as more information becomes available.

Posted Oct 20, 2026 - 10:46 EDT

This incident affected: Cornerstone (Online Payments).