The issue is confirmed resolved -- the Vello inbox icon is again functioning as expected.
Posted Jul 19, 2024 - 11:05 EDT
Monitoring
A fix has been implemented and we are currently monitoring the results.
Posted Jul 19, 2024 - 10:02 EDT
Investigating
We are aware of and currently investigating an issue where the Vello inbox icon is not displaying for Neo and ezyVet two-way texting users. There is no impact to the Client Communications feature -- inbound/outbound texting are functioning as expected.
While we work to resolve the issue, you can access your Client Communications inbox via the following options: * Icons on the calendar page in PIMS, open the Unconfirmed Appointments page and navigate to Client Communications on the left * From client/patient records, use the send SMS options to open the Client Communications inbox
Posted Jul 19, 2024 - 08:55 EDT
This incident affected: Vello (Neo Vello, ezyVet Vello).