Delayed Results in VetConnect PLUS

Incident Report for IDEXX Software

Resolved

This incident has been resolved.

Posted May 20, 2025 - 13:27 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 20, 2025 - 13:09 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 20, 2025 - 12:30 EDT

Update

We are continuing to monitor for any further issues.

Posted May 20, 2025 - 12:26 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 20, 2025 - 12:26 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 20, 2025 - 12:18 EDT

Investigating

We are currently experiencing a service disruption with VetConnect PLUS that may impact your experience. We apologize for any inconvenience this may cause; our team is working to resolve it as quickly as possible.

Posted May 20, 2025 - 12:07 EDT

This incident affected: VetConnect PLUS (Diagnostic Results, Web, Mobile).