Fiserv outage impacting IDEXX Payments in Neo

Incident Report for IDEXX Software

Resolved

This incident has been resolved.

Posted Oct 09, 2026 - 14:38 EDT

Monitoring

Fiserv have indicated that service has been restored and we are monitoring results.

Posted Oct 09, 2026 - 13:14 EDT

Identified

The Neo team is aware of a Fiserv (CardConnect) outage that is impacting your ability to process IDEXX Payments within Neo. Our integration partners are actively working with Fiserv to resolve this problem as soon as possible.

Please subscribe to updates from Fiserv via https://status.cardconnect.com/
We will provide updates as we receive them.

Posted Oct 09, 2026 - 13:09 EDT

This incident affected: Neo (Neo Software).