Image Manager Upgrade

Scheduled for Nov 21, 17:00 - 18:00 EST

Scheduled

On 11/21 at 5:00 PM ET, we will be performing a planned upgrade to Image Manager. The upgrade is expected to take about 30 minutes. During this time, the following will be unavailable:

• WebPACS: patient and image data, image uploads, image requests through MWL, and the Ordering API. PIMS and other integration partners will not be able to retrieve patient or image data.
• VMSPro: image data and the ability to open the Viewer.
• VMS: image uploads, case creation, and DICOM send to VMS.
• PathPIXX: image uploads.

Once the upgrade is complete, services will resume automatically and no action is needed on your part. Thank you for your patience.

Posted Nov 09, 2026 - 08:34 EST

This scheduled maintenance affects: Telemedicine (VetMedStat, VMS Pro, VMS Admin) and Diagnostic Imaging (IDEXX Web PACS, Diagnostic Images, PIMS Ordering, PathPIXX).