A fix has been implemented and we are monitoring the results.
Posted Jun 01, 2026 - 12:43 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 01, 2026 - 12:28 EDT
Update
We are continuing to investigate this issue.
Posted Jun 01, 2026 - 11:34 EDT
Investigating
For some third party Integrated Practice Management Software including Merlin and VetID, you may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within your Integrated Practice Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
We will provide an update no later than 12 pm ET on Monday June 1.
Posted Jun 01, 2026 - 10:09 EDT
This incident affects: VetConnect PLUS (Ordering - Reference Laboratory, Ordering - In House Diagnostics).