IHD Ordering Delay

Incident Report for IDEXX Software

Resolved

This incident has been resolved

Posted Oct 21, 2024 - 19:00 EDT

Update

We are still investigating the issue.

We will provide an update no later than 5:00 pm ET on Monday, October 21st.

Posted Oct 21, 2024 - 16:39 EDT

Update

We are still investigating the issue.

We will provide an update no later than 4:00 pm ET on Monday, October 21st.

Posted Oct 21, 2024 - 15:16 EDT

Investigating

You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue.

As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.

We will provide an update no later than 3:00 pm ET on Monday, October 21st.

Posted Oct 21, 2024 - 13:11 EDT

This incident affected: VetConnect PLUS Ordering (VetConnect PLUS Ordering).