SmartFlow Investigating Performance Issues

Incident Report for IDEXX Software

Resolved

This incident has been resolved.

Posted Oct 14, 2026 - 16:30 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 14, 2026 - 16:16 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 14, 2026 - 16:09 EDT

Investigating

Our Technical Team is currently investigating the performance issues that are occurring when logging into SmartFlow on both the Web and iPad Versions.

We apologize for the inconvenience this is causing. We'll provide an update as soon as we have more information.

Posted Oct 14, 2026 - 16:03 EDT

This incident affected: SmartFlow (iPad, Web).