Both IHD and Reference Lab Ordering Outage

Incident Report for IDEXX Software

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 16, 2026 - 17:19 EDT

Investigating

You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Additionally, you may notice issues with the In-Process column not loading properly. Our team is investigating the issue.

As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
Posted Sep 16, 2026 - 16:57 EDT
This incident affects: VetConnect PLUS (Ordering - Reference Laboratory, Ordering - In House Diagnostics).
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