Partially Degraded Service
Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Results Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
99.97 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
99.95 % uptime
Today
SmartService Operational
90 days ago
99.98 % uptime
Today
ezyVet Software ? Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: USA and Canada West Operational
90 days ago
99.9 % uptime
Today
ezyVet Software: USA and Canada Central/East Operational
90 days ago
99.97 % uptime
Today
ezyVet Software: Australia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: New Zealand Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Asia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
100.0 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
100.0 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
99.99 % uptime
Today
ezyVet Third Party Integrations ? Operational
90 days ago
99.94 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Operational
90 days ago
100.0 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Operational
90 days ago
99.37 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
100.0 % uptime
Today
SMS Providers Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Phone System Operational
90 days ago
100.0 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Vet Radar ? Operational
90 days ago
100.0 % uptime
Today
SmartFlow ? Operational
90 days ago
100.0 % uptime
Today
iPad Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Diagnostic Imaging Operational
90 days ago
100.0 % uptime
Today
IDEXX Web PACS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Images Operational
90 days ago
100.0 % uptime
Today
PIMS Ordering Operational
90 days ago
100.0 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Cornerstone Operational
90 days ago
100.0 % uptime
Today
Online Payments Operational
90 days ago
100.0 % uptime
Today
SmartOrder - Online Inventory Ordering Operational
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Cornerstone Cloud Operational
90 days ago
100.0 % uptime
Today
Neo Degraded Performance
90 days ago
99.96 % uptime
Today
Neo Software ? Operational
90 days ago
99.96 % uptime
Today
Neo Payments ? Operational
SMS (Text) Messages ? Degraded Performance
Third Party Integrations ? Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
99.98 % uptime
Today
Enterprise Manager Login Operational
90 days ago
99.94 % uptime
Today
Control Center Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
DataPoint Operational
90 days ago
100.0 % uptime
Today
DataPoint-API Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
99.86 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
100.0 % uptime
Today
Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
99.3 % uptime
Today
Vello Operational
90 days ago
100.0 % uptime
Today
Neo Vello Operational
90 days ago
100.0 % uptime
Today
ezyVet Vello Operational
90 days ago
100.0 % uptime
Today
Cornerstone Vello Operational
90 days ago
100.0 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 7, 2024

No incidents reported today.

Sep 6, 2024
ezyVet Integration Issue- Cubex - Outgoing transactions stuck in Processing status
Resolved - This issue has been resolved and the monitoring period has successfully passed. We are confident that this issue is now resolved.

Our technical team have released a final update today to move any outgoing Cubex events impacted by this issue to a failed status. These will show with the error message "Could not complete sync in the maximum time of 10 minutes". If you still require any of these events to be sent to your Cubex cabinet you can bulk retry the events from your Dashboard>dispense cabinets tab.

Thank you for your patience as we worked through resolving this issue.
Sep 6, 02:03 EDT
Monitoring - We appreciate your patience as our technical team has been working to resolve this issue.

Our team have now released a fix to prevent any new Cubex events from remaining stuck in a processing state moving forward. This means new outgoing events will be sent to Cubex as expected. We will monitor this solution over the next day to ensure the issue is fully resolved.

Our technical team will now turn their focus to addressing the past events currently stuck in a processing state.

Please contact ezyVet support if you continue to experience problems with new Cubex events on your site moving forward.
Sep 5, 03:36 EDT
Identified - Thank you for your patience while our team investigated this issue.

Our team has identified the root cause and are currently working through options to resolve this issue.

In the meantime, we recommend billing from ezyVet as normal and manually withdrawing the relevant medication from the Cubex Cabinet.
Sep 4, 21:15 EDT
Update - We are continuing to investigate the issue impacting outgoing transactions from the Cubex integration leading to them being stuck in a "Processing" state.

In the meantime, we recommend billing from ezyVet as normal and manually withdrawing the relevant medication from the Cubex Cabinet.

If you are affected by this issue, please reach out to ezyVet Support and lodge a ticket so we can keep you updated directly.
Sep 3, 22:32 EDT
Investigating - We are currently investigating an issue that is impacting the outgoing transactions in the Cubex integration which may show them as being in a "Processing" status.
Aug 30, 12:31 EDT
Sep 5, 2024
Sep 4, 2024
Sep 3, 2024
Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024
Aug 29, 2024
ezyVet partial outage on USW2 database
Resolved - This incident has been resolved.
Aug 29, 07:20 EDT
Monitoring - The issue was identified to be due to a third party and now appears to be resolved.
Aug 29, 07:02 EDT
Investigating - We are currently investigating an issue preventing users from logging in on the USW2 database.
Aug 29, 06:30 EDT
Aug 28, 2024

No incidents reported.

Aug 27, 2024
Neo Scheduled Downtime: Asia-Pacific Region
Completed - The scheduled update has been completed.
Aug 27, 12:49 EDT
In progress - Scheduled update is currently in progress. We will provide updates as necessary.
Aug 27, 12:34 EDT
Scheduled - To help keep Neo running optimally for your practice, the Neo Team will be completing a technical update on Wednesday, August 28 at 2:30 AM AEST, requiring approximately 30 minutes of downtime.
Note: This update only applies to customers in Australia, New Zealand, Cambodia, Laos, Thailand, and Vietnam.

During the update, if you are logged in or attempt to log in to Neo, you might receive an error.
When the update is complete, you will be able to use Neo again as usual.
Aug 19, 15:07 EDT
Neo Scheduled Downtime: North America Region
Completed - The scheduled update has been completed.
Aug 27, 00:09 EDT
In progress - Scheduled update is currently in progress. We will provide updates as necessary.
Aug 27, 00:01 EDT
Scheduled - To help keep Neo running optimally for your practice, the Neo Team will be completing a technical update on Tuesday, August 27 at 12:00 AM ET, requiring approximately 30 minutes of downtime.

During the update, if you are logged in or attempt to log in to Neo, you might receive an error.
When the update is complete, you will be able to use Neo again as usual.
Aug 19, 15:00 EDT
Aug 26, 2024

No incidents reported.

Aug 25, 2024

No incidents reported.

Aug 24, 2024

No incidents reported.

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