All Systems Operational

Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Results Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
99.26 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
98.53 % uptime
Today
SmartService Operational
90 days ago
100.0 % uptime
Today
ezyVet Software ? Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: USA and Canada West Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: USA and Canada Central/East Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: Australia Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: New Zealand Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Asia Operational
90 days ago
99.98 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
100.0 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
100.0 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
100.0 % uptime
Today
ezyVet Third Party Integrations ? Operational
90 days ago
99.57 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Operational
90 days ago
96.93 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Operational
90 days ago
97.98 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
100.0 % uptime
Today
SMS Providers Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
90 days ago
99.99 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Vet Radar ? Operational
90 days ago
100.0 % uptime
Today
SmartFlow ? Operational
90 days ago
100.0 % uptime
Today
iPad Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Diagnostic Imaging Operational
90 days ago
100.0 % uptime
Today
IDEXX Web PACS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Images Operational
90 days ago
100.0 % uptime
Today
PIMS Ordering Operational
90 days ago
100.0 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Telemedicine Operational
90 days ago
99.99 % uptime
Today
VetMedStat Operational
90 days ago
100.0 % uptime
Today
VMS Pro Operational
90 days ago
100.0 % uptime
Today
VMS18 Operational
90 days ago
100.0 % uptime
Today
VMS Admin Operational
90 days ago
100.0 % uptime
Today
PowerScribe One ? Operational
90 days ago
100.0 % uptime
Today
CardioPet Operational
90 days ago
100.0 % uptime
Today
DVMInsight Operational
90 days ago
99.99 % uptime
Today
Cornerstone Operational
90 days ago
100.0 % uptime
Today
Online Payments Operational
90 days ago
100.0 % uptime
Today
SmartOrder - Online Inventory Ordering Operational
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Neo Operational
90 days ago
99.99 % uptime
Today
Neo Software ? Operational
90 days ago
99.99 % uptime
Today
Neo Payments ? Operational
SMS (Text) Messages ? Operational
Third Party Integrations ? Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Login Operational
90 days ago
100.0 % uptime
Today
Control Center Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
DataPoint Operational
90 days ago
100.0 % uptime
Today
DataPoint-API Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
100.0 % uptime
Today
Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Vello Operational
90 days ago
100.0 % uptime
Today
Neo Vello Operational
90 days ago
100.0 % uptime
Today
ezyVet Vello Operational
90 days ago
100.0 % uptime
Today
Cornerstone Vello Operational
90 days ago
100.0 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 26, 2025

No incidents reported today.

Apr 25, 2025
Neo Cloud Print Errors
Resolved - This incident has been resolved.
Apr 25, 22:06 EDT
Investigating - The Neo team is investigating reports of errors that started occurring at ~7:15PM ET when printing via Neo Cloud Print.

Until the issue is resolved, print locally.

We apologize for any inconvenience and will post another update as soon as we learn more.
Apr 25, 19:41 EDT
Apr 24, 2025
IDEXX Web PACS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 21:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 20:06 EDT
Scheduled - IDEXX Web PACS will be undergoing maintenance on Thursday, April 24, 2025 from 8pm ET to 10pm ET

Users may be logged out of IDEXX Web PACS during the scheduled maintenance.
Apr 24, 20:06 EDT
VMS 25.5 Release
Completed - The scheduled maintenance has been completed.
Apr 24, 17:37 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 17:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 22, 16:48 EDT
Apr 23, 2025
Neo Cloud Print Errors
Resolved - This incident has been resolved.
Apr 23, 23:40 EDT
Investigating - The Neo team is investigating reports of errors that started occurring at ~8PM ET when printing via Neo Cloud Print.

Until the issue is resolved, print locally.

We apologize for any inconvenience and will post another update as soon as we learn more.
Apr 23, 21:20 EDT
Apr 22, 2025
ezyVet Performance Issue
Resolved - This incident has been resolved.
Apr 22, 02:30 EDT
Investigating - Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the APSE 1 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Apr 22, 01:24 EDT
Apr 21, 2025
APSE2 Performance Issues
Resolved - This incident has been resolved.
Apr 21, 20:25 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 20:20 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 21, 20:18 EDT
ezyVet Third Party Integration Issue
Resolved - This incident has been resolved.
Apr 21, 14:06 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 13:52 EDT
Identified - IVLS VC+, one of our Diagnostic integrations, is currently experiencing an issue with Ordering Diagnostic Request. This is affecting the ability to order diagnostics in ezyVet. Please contact IVLS VC+ directly for further information.
Apr 21, 12:13 EDT
IHD Ordering Outage
Resolved - This incident has been resolved.
Apr 21, 13:30 EDT
Identified - The interruption in IHD order processing was resolved by a SmartService restart. IHD Orders are now being processed, and the team will continue to monitor to ensure the issue is resolved in full.
Apr 21, 11:58 EDT
Investigating - You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue.

As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.

We will provide an update no later than 1 pm ET on Monday April 21.
Apr 21, 11:48 EDT
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
(VMS 25.4.2) Minor update to VMS Pro
Completed - An update to VMS Pro addressing two critical issues recently identified by specialists has been deployed to VMS Pro:

This update addressed:
* VMS Pro displaying the incorrect turnaround times for certain ECG screens
* VMS Pro auto-feed feature would stop working for some specialists, necessitating a tech assist to remove “stuck” cases from the system.

Specialists may need to perform a browser refresh (CTRL + F5) for the update to fully take effect.
Apr 17, 14:37 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 14:31 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 17, 14:30 EDT
Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage