IDEXX Reference Lab Ordering - PIMS Integration Issue
Monitoring - We have completed a full analysis of potential affected customers and have confirmed that all of them have had the fix applied. The team has set up a new monitor to be alerted if any additional issues arise, and will continue to actively monitor for at least the next 24 hours.
Mar 29, 2025 - 18:08 EDT
Identified - The VetConnect PLUS Ordering team is continuing to investigate PIMS Integrations other than ezyVet and Neo which may be affected by this Reference Lab Ordering issue. Fixes have been applied to affected NaVetor and VetSpire practices, and will be applied to any other affected PIMS Integrations as investigation progresses.
Mar 29, 2025 - 14:22 EDT
Monitoring - A fix for this issue has been rolled out to all affected ezyVet and Neo customers, and monitoring will continue for the next 24 hours to ensure that full functionality is restored.
Mar 29, 2025 - 08:12 EDT
Update - A resolution of this issue for all affected ezyVet customers is in the process of being rolled out. A resolution for Neo customers is also being worked on.
Mar 28, 2025 - 22:58 EDT
Update - A fix has been identified for this issue, and we are continuing to work with our PIMS partners to resolve the issue.
Mar 28, 2025 - 18:04 EDT
Update - A potential fix has been identified for this issue, and we are continuing to work with our PIMS partners to resolve the issue.
Mar 28, 2025 - 16:05 EDT
Update - A potential fix has been identified for this issue, and we are continuing to work with our PIMS partners to resolve the issue.
Mar 28, 2025 - 15:06 EDT
Update - A potential fix has been identified for this issue, and we are continuing to work with our PIMS partners to resolve the issue.
Mar 28, 2025 - 13:56 EDT
Update - A likely cause for this issue has been identified, and we are continuing to work with our PIMS partners to resolve the issue.
Mar 28, 2025 - 12:43 EDT
Identified - A likely cause for this issue has been identified, and we are working with our PIMS partners to resolve the issue.
Mar 28, 2025 - 11:24 EDT
Update - We are continuing to investigate this issue.
Mar 28, 2025 - 10:48 EDT
Update - We are continuing to investigate this issue.
Mar 28, 2025 - 09:56 EDT
Investigating - Our technical team have identified an issue with IDEXX Reference Lab supplied diagnostics and are currently investigating. We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates.

We appreciate your patience while we investigate.
Mar 28, 2025 - 09:52 EDT
Vello Text Messages & Requests Page Not Automatically Refreshing
Update - We are continuing to investigate this issue.
Mar 28, 2025 - 13:10 EDT
Investigating - We are aware of and investigating an issue impacting the Text Messages & Requests page. Currently the page may require a manual refresh to see latest messages or updates.
Mar 28, 2025 - 13:09 EDT
Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Results Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
VetConnect PLUS Ordering Partial Outage
90 days ago
99.62 % uptime
Today
VetConnect PLUS Ordering Partial Outage
90 days ago
99.25 % uptime
Today
SmartService Operational
90 days ago
100.0 % uptime
Today
ezyVet Software ? Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: USA and Canada West Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: USA and Canada Central/East Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: Australia Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: New Zealand Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Asia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
100.0 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
100.0 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Operational
90 days ago
100.0 % uptime
Today
ezyVet Third Party Integrations ? Partial Outage
90 days ago
99.6 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Partial Outage
90 days ago
97.16 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Operational
90 days ago
98.3 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
99.78 % uptime
Today
SMS Providers Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System Operational
90 days ago
99.99 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Vet Radar ? Operational
90 days ago
100.0 % uptime
Today
SmartFlow ? Operational
90 days ago
100.0 % uptime
Today
iPad Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Diagnostic Imaging Operational
90 days ago
100.0 % uptime
Today
IDEXX Web PACS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Images Operational
90 days ago
100.0 % uptime
Today
PIMS Ordering Operational
90 days ago
100.0 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Telemedicine Operational
90 days ago
100.0 % uptime
Today
VetMedStat Operational
90 days ago
100.0 % uptime
Today
VMS Pro Operational
90 days ago
100.0 % uptime
Today
VMS18 Operational
90 days ago
100.0 % uptime
Today
VMS Admin Operational
90 days ago
100.0 % uptime
Today
PowerScribe One ? Operational
90 days ago
100.0 % uptime
Today
CardioPet Operational
90 days ago
100.0 % uptime
Today
DVMInsight Operational
90 days ago
100.0 % uptime
Today
Cornerstone Operational
90 days ago
100.0 % uptime
Today
Online Payments Operational
90 days ago
100.0 % uptime
Today
SmartOrder - Online Inventory Ordering Operational
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Neo Operational
90 days ago
99.99 % uptime
Today
Neo Software ? Operational
90 days ago
99.99 % uptime
Today
Neo Payments ? Operational
SMS (Text) Messages ? Operational
Third Party Integrations ? Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Login Operational
90 days ago
100.0 % uptime
Today
Control Center Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
DataPoint Operational
90 days ago
100.0 % uptime
Today
DataPoint-API Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
100.0 % uptime
Today
Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Vello Degraded Performance
90 days ago
100.0 % uptime
Today
Neo Vello Operational
90 days ago
100.0 % uptime
Today
ezyVet Vello Operational
90 days ago
100.0 % uptime
Today
Cornerstone Vello Operational
90 days ago
100.0 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

ezyVet Database Improvement Update - USA and Canada West Mar 30, 2025 07:00-08:00 EDT

On Sunday, 30 March, we are scheduling critical database maintenance between 4 - 5 am PDT local time (7 - 8 am EDT) which will allow us to develop new features that many customers are asking for. There will be periods of five to ten minutes of scheduled downtime between that time.

As we are unable to advise the exact downtime for all customers during this period, we recommend logging out of ezyVet until the end of the release/maintenance window.

Once clinic staff have successfully logged back in, no further action should be required. This maintenance is scheduled outside of core business hours to reduce any possible disruption and impact on our customers.

These changes are part of a much larger program of improvements that will enable new and improved workflows backed by enhanced system stability and performance.

Thank you for understanding.
Posted on Mar 17, 2025 - 16:48 EDT
Mar 30, 2025
ezyVet Database Improvement Update - USA and Canada Central/East
Completed - The scheduled maintenance has been completed.
Mar 30, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 01:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 17, 21:28 EDT
Scheduled - On Sunday, 30 March, we are scheduling critical database maintenance between 1 - 2 am EDT which will allow us to develop new features that many customers are asking for. There will be periods of five to ten minutes of scheduled downtime between that time.

As we are unable to advise the exact downtime for all customers during this period, we recommend logging out of ezyVet until the end of the release/maintenance window.

Once clinic staff have successfully logged back in, no further action should be required. This maintenance is scheduled outside of core business hours to reduce any possible disruption and impact on our customers.

These changes are part of a much larger program of improvements that will enable new and improved workflows backed by enhanced system stability and performance.

Thank you for understanding.
Mar 17, 16:44 EDT
ezyVet Diagnostics for IDEXX Vet Connect Plus - Restoration Process
Resolved - This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected.

Thank you for your patience as we worked through resolving this issue.
Mar 30, 01:27 EDT
Monitoring - Our technical team have applied a fix to resolve this issue for all customers.

We will be monitoring this for the next 24 hours to ensure the system is completely stabilized. If you experience issues ordering IDEXX in-house or Reference lab tests then please do reach out to the support team - https://www.ezyvet.com/support
Mar 29, 04:29 EDT
Update - Our team has released the fix to restore supplied diagnostic records impacted by this issue for all customers if they have not been manually restored. These tests should now be restored within your site however please note that IDEXX VetConnect PLUS are experiencing intermittent disruptions to connectivity that may result in errors actioning these steps or ordering diagnostic tests.

Thank you for your patience, we will provide another update once this has been resolved for all customers.
Mar 29, 02:06 EDT
Update - Our team are beginning to release a fix to restore supplied diagnostic records impacted by this issue for all customers if they have not been manually restored.

Thank you for your patience, we will provide another update once this has been completed for all customers.
Mar 28, 21:31 EDT
Identified - IDEXX Vet Connect Plus, one of our Diagnostic ordering integrations, is currently experiencing an issue with supplied diagnostic having been disabled within ezyVet. This is affecting the ability to order diagnostics in ezyVet. In order to restore these codes you will need to follow the below process.

1. Go to the Admin menu
2. Go to Integration in the drop menu on the left hand side
3. Click on Integrations within the selections that appear below the drop down menu
4. Search for and select your IDEXX VetConnect Plus - Reference Lab integration
5. Scroll down
6. Click the Update Diagnostic List toggle

Once you have updated the list you will be able to restore the Diagnostic codes with the Records Dashboard by doing the following:

1. Go to the Dashboard Menu
2. Click on the Records tab
3. Set the Record Type in the screen that appears to Supplied Diagnostics
4. Set the Active option to No
5. Add the Stipulation "Supplier" in the All section with your IDEXX VetConnect Plus - Reference Lab Supplier selected
6. Click Show Records at the bottom
7. Click on the Modified column header that appears to shift so that it orders by most recent events
8. Select the specific codes that have been modified by the System today that you wish to restore
9. Click Action and confirm restoring the codes

Please bear in mind that the affected codes will have been modified by the System today. You will want to avoid restoring other codes as they were already inactive.

Our Technical Team is looking to restore the affected codes should any codes not be restored manually. We will continue to post additional updates when further progress is made.

Please note that IDEXX VetConnect PLUS are experiencing intermittent disruptions to connectivity that may result in errors actioning these steps or ordering diagnostic tests. If this occurs please wait several minutes and try again.

If you need additional assistance actioning the steps above please contact ezyVet Support.
Mar 28, 18:35 EDT
Mar 29, 2025

Unresolved incident: IDEXX Reference Lab Ordering - PIMS Integration Issue.

Mar 28, 2025
Both IHD and Reference Lab Ordering Outage
Resolved - This incident has been resolved.
Mar 28, 22:17 EDT
Monitoring - Ordering systems are observed to be recovering, with the team continuing to monitor.
Mar 28, 18:32 EDT
Identified - You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order or an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team has identified the issue and is working towards a resolution

As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
Mar 28, 17:21 EDT
Monitoring - Ordering systems are observed to be recovering, with the team continuing to monitor.
Mar 28, 11:23 EDT
Investigating - You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order or an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue.

As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.

We will provide an update no later than 12 pm ET.
Mar 28, 10:55 EDT
ezyVet Performance Issue
Resolved - This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected.

Thank you for your patience as we worked through resolving this issue.
Mar 28, 10:52 EDT
Monitoring - Our technical team have applied a fix to resolve this issue.

We will be monitoring this for the next 15 minutes to ensure the system is completely stabilized.
Mar 28, 10:30 EDT
Update - We are continuing to investigate this issue.
Mar 28, 10:27 EDT
Investigating - Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the **USE2** region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Mar 28, 10:20 EDT
Mar 27, 2025
APSE2 Performance Issues
Resolved - This incident has been resolved.
Mar 27, 21:45 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 21:20 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 27, 21:15 EDT
Investigating - We are currently investigating this issue.
Mar 27, 20:51 EDT
IDEXX Web PACS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 27, 20:42 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 20:00 EDT
Scheduled - IDEXX Web PACS will be undergoing maintenance on Thursday, March 27, 2025 from 8pm ET to 10pm ET

Users may be logged out of IDEXX Web PACS during the scheduled maintenance.
Mar 27, 10:16 EDT
VMS 25.4 Release
Completed - The scheduled maintenance has been completed.
Mar 27, 17:50 EDT
Verifying - Verification is currently underway for the maintenance items.
Mar 27, 17:28 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 17:05 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 27, 17:04 EDT
Mar 26, 2025
ezyVet Performance Issue APSE2
Resolved - This incident has been resolved.
Mar 26, 18:31 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 18:14 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 26, 18:09 EDT
Investigating - Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the APSE2 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Mar 26, 18:06 EDT
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025
EUW1 - Performance issues
Resolved - This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected.

Thank you for your patience as we worked through resolving this issue.
Mar 18, 06:20 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 05:59 EDT
Update - Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the EUW1 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Mar 18, 05:37 EDT
Investigating - Our technical team are currently investigating reports of an outage that is occurring with ezyVet in the EUW1 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Mar 18, 05:28 EDT
Mar 17, 2025
ezyVet - General Outage
Resolved - This incident has been resolved.
Mar 17, 10:09 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 10:03 EDT
Investigating - Our technical team are currently investigating reports of an outage that is occurring with ezyVet in the EUW1 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Mar 17, 09:46 EDT
Mar 16, 2025

No incidents reported.

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