Identified - We want to inform you of a temporary issue that may have affected some IVLS results in VetConnect PLUS for ezyVet users.
Due to a feature release that went live on Wednesday, August 20th, some in-house diagnostic results processed between 4:00 PM and 10:00 PM EST may have appeared “stuck in process” or remained in a pending state. We’ve since disabled the feature and stabilized the platform. Results are now flowing as expected.
Our team is actively reviewing any remaining IVLS results from that time window and working to ensure they are properly processed.
We appreciate your patience and understanding. If you continue to experience issues, please don’t hesitate to reach out to our support team.
Aug 21, 2025 - 14:50 EDT
Due to a feature release that went live on Wednesday, August 20th, some in-house diagnostic results processed between 4:00 PM and 10:00 PM EST may have appeared “stuck in process” or remained in a pending state. We’ve since disabled the feature and stabilized the platform. Results are now flowing as expected.
Our team is actively reviewing any remaining IVLS results from that time window and working to ensure they are properly processed.
We appreciate your patience and understanding. If you continue to experience issues, please don’t hesitate to reach out to our support team.
Aug 21, 2025 - 14:50 EDT
Update - We are continuing to monitor for updates from Modica advising on the resolution of this issue.
Until this is fully resolved, we will be leaving all Australia-based customers on Twilio AU for SMS services, which appears to be working well.
We will post further updates as they become available or by the end of the day Friday, 5th September. Please contact ezyVet support if you are having any ongoing problems related to SMS in the meantime.
Aug 24, 2025 - 15:28 EDT
Until this is fully resolved, we will be leaving all Australia-based customers on Twilio AU for SMS services, which appears to be working well.
We will post further updates as they become available or by the end of the day Friday, 5th September. Please contact ezyVet support if you are having any ongoing problems related to SMS in the meantime.
Aug 24, 2025 - 15:28 EDT
Update - We are continuing to monitor for updates from Modica advising on the resolution of this issue.
Until this is fully resolved, we will be leaving all Australia-based customers on Twilio AU for SMS services, which appears to be working well.
We will post further updates as they become available or by the end of the day Friday, 29th August. Please contact ezyVet support if you are having any ongoing problems related to SMS in the meantime.
Aug 04, 2025 - 01:36 EDT
Until this is fully resolved, we will be leaving all Australia-based customers on Twilio AU for SMS services, which appears to be working well.
We will post further updates as they become available or by the end of the day Friday, 29th August. Please contact ezyVet support if you are having any ongoing problems related to SMS in the meantime.
Aug 04, 2025 - 01:36 EDT
Monitoring - Our third-party SMS provider, Modica, is continuing to investigate the issue causing some SMS messages to not reach their intended recipients. Unfortunately, they do not have any specific timelines available for potential resolution at this stage.
With all Australian customers temporarily moved to an alternative provider Twilio AU (as of 30th July ~4pm AEST), we have not had any reports of ongoing issues from customers. As such, we are confident that this has resolved the issue in the meantime.
We will continue to monitor for updates from Modica until the issue is fully resolved, and will provide updates here as they are available, or by the end of day Monday 4th August.
Aug 01, 2025 - 02:06 EDT
With all Australian customers temporarily moved to an alternative provider Twilio AU (as of 30th July ~4pm AEST), we have not had any reports of ongoing issues from customers. As such, we are confident that this has resolved the issue in the meantime.
We will continue to monitor for updates from Modica until the issue is fully resolved, and will provide updates here as they are available, or by the end of day Monday 4th August.
Aug 01, 2025 - 02:06 EDT
Update - Our third-party SMS provider, Modica, is continuing to investigate the issue causing some SMS messages to not reach their intended recipients.
The change implemented yesterday (30th July ~4pm AEST), to temporarily move Australian customers to an alternative provider (Twilio AU), appears to have successfully resolved the message delivery issues in the meantime. We’re actively monitoring customer reports to ensure this solution remains successful.
Please don't hesitate to contact ezyVet support if you have examples of messages sent after 30th July 4pm AEST that were not received as expected.
We will share further updates as soon as we have new information available or within the next 24hrs.
Jul 31, 2025 - 02:08 EDT
The change implemented yesterday (30th July ~4pm AEST), to temporarily move Australian customers to an alternative provider (Twilio AU), appears to have successfully resolved the message delivery issues in the meantime. We’re actively monitoring customer reports to ensure this solution remains successful.
Please don't hesitate to contact ezyVet support if you have examples of messages sent after 30th July 4pm AEST that were not received as expected.
We will share further updates as soon as we have new information available or within the next 24hrs.
Jul 31, 2025 - 02:08 EDT
Update - Our team continues to work with our third-party SMS provider, Modica, to understand and resolve this issue where some SMS messages are not reaching the intended recipient.
As of 30th July ~4pm AEST, we have temporarily moved all Australian-based customers to an alternative third-party SMS provider, Twilio AU. Twilio does not appear to be impacted by the issue currently, so we hope this change will resolve the message delivery problems for ezyVet customers in the meantime. If you continue to experience problems with new SMS messages sent following this change, please contact ezyVet support, as this will assist with our ongoing investigations.
We will share further updates as soon as we have new information available or within the next 24hrs.
Jul 30, 2025 - 02:17 EDT
As of 30th July ~4pm AEST, we have temporarily moved all Australian-based customers to an alternative third-party SMS provider, Twilio AU. Twilio does not appear to be impacted by the issue currently, so we hope this change will resolve the message delivery problems for ezyVet customers in the meantime. If you continue to experience problems with new SMS messages sent following this change, please contact ezyVet support, as this will assist with our ongoing investigations.
We will share further updates as soon as we have new information available or within the next 24hrs.
Jul 30, 2025 - 02:17 EDT
Identified - Our technical team have identified an issue relating to our third-party SMS provider Modica and are currently investigating. This issue appears to be impacting customers in Australia, where SMS communications sent from ezyVet show as successfully sent, but are not being received by the intended recipients. We are currently working with Modica to understand the problem further and diagnose the cause. As we have further information available, we will provide additional updates.
We appreciate your patience while we investigate.
Jul 28, 2025 - 00:12 EDT
We appreciate your patience while we investigate.
Jul 28, 2025 - 00:12 EDT
VetConnect PLUS
Operational
Diagnostic Results
Operational
Web
Operational
Mobile
Operational
VetConnect PLUS Ordering
Operational
VetConnect PLUS Ordering
Operational
SmartService
Operational
ezyVet Software
?
Operational
ezyVet Software: USA and Canada West
Operational
ezyVet Software: USA and Canada Central/East
Operational
ezyVet Software: Australia
Operational
ezyVet Software: New Zealand
Operational
ezyVet Software: Asia
Operational
ezyVet Software: Europe/Middle East/Africa
Operational
ezyVet Software: Version Specific
Operational
ezyVet Datalake
Operational
ezyVet Go
Operational
ezyVet Scan
Operational
ezyVet Kiosk and ezyVet Connect
Operational
ezyVet Academy/Absorb Platform
Operational
ezyVet Third Party Integrations
?
Operational
Cubex
Operational
Diagnostic Integrations
Operational
Emailed Labs
Operational
Fax Integrations
Operational
Insurance Integrations
Operational
PACS Medical Imaging integrations
Operational
Payment Integrations
Operational
Product supplier Integrations
Operational
SMS Providers
Operational
Xero
Operational
ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System
Operational
Other Integrations
Operational
Vet Radar
?
Operational
SmartFlow
?
Operational
iPad
Operational
Web
Operational
Integration
Operational
Diagnostic Imaging
Operational
IDEXX Web PACS
Operational
Diagnostic Images
Operational
PIMS Ordering
Operational
PathPIXX
Operational
Telemedicine
Operational
VetMedStat
Operational
VMS Pro
Operational
VMS18
Operational
VMS Admin
Operational
PowerScribe One
?
Operational
CardioPet
Operational
DVMInsight
Operational
Cornerstone
Operational
Online Payments
Operational
SmartOrder - Online Inventory Ordering
Operational
IDEXX Reference Laboratory
Operational
Neo
Under Maintenance
Neo Software
?
Operational
Neo Payments
?
Operational
SMS (Text) Messages
?
Under Maintenance
Third Party Integrations
?
Operational
rVetLink
Operational
Portal
Operational
Mobile
Operational
Referral Import (API)
Operational
Enterprise Manager
Operational
Enterprise Manager Login
Operational
Control Center
Operational
Analytics
Operational
DataPoint
Operational
DataPoint-API
Operational
Petly Plans
Operational
Petly Plans
Operational
PIMS Data Integration Service
Operational
Authorize.net
Operational
PDF Service
Operational
Email Service
Operational
Pet Health Network Pro
Operational
Petly Pages
Operational
Postcards
Operational
Texting
Operational
Mobile App
?
Operational
Pet Health Network Pro
Operational
Vello
Operational
Neo Vello
Operational
ezyVet Vello
Operational
Cornerstone Vello
Operational
Pet Owner Portals
Operational
Texting Services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Neo Scheduled Downtime: North America Region Sep 10, 2025 00:30-01:30 EDT
To help keep Neo running optimally for your practice, the Neo Team will be completing a technical update on Wednesday, September 10 at 12:30 AM ET, requiring approximately 60 minutes of downtime.
During the update, if you are logged in or attempt to log in to Neo, you might receive an error.
When the update is complete, you will be able to use Neo again as usual.
Posted on Sep 02, 2025 - 14:42 EDT
During the update, if you are logged in or attempt to log in to Neo, you might receive an error.
When the update is complete, you will be able to use Neo again as usual.
Posted on Sep 02, 2025 - 14:42 EDT