Issue configuring/updating special actions in Neo
Identified - The Neo Team has identified an issue which is preventing the special action configuration from opening on the product details page. We are working to resolve this issue as soon as possible.

We will provide another update no later than 12:00PM ET, November 21.
Nov 20, 2024 - 17:08 EST
ezyVet Third Party Integration Issue
Monitoring - Antech have confirmed that a few services are back online. You should start seeing diagnostic requesting improvements.

We will continue to monitor this and wait for official resolution from Antech.
Nov 20, 2024 - 15:10 EST
Investigating - Antech, one of our third-party integrations, is currently experiencing an issue with their online portal. This is affecting the ability to request diagnostics in ezyVet. Please contact Antech directly for further details.
Nov 19, 2024 - 15:48 EST
ezyVet Third Party Integration Issue
Investigating - The ezyVet Academy platform (Absorb), one of our third-party applications, is currently experiencing performance issues. This is affecting the ability to utilize the LMS Academy. Thank you for your patience while we investigate this with Absorb.
Nov 20, 2024 - 11:02 EST
Uptime over the past 90 days. View historical uptime.
VetConnect PLUS Operational
90 days ago
99.98 % uptime
Today
Diagnostic Results Operational
90 days ago
99.98 % uptime
Today
Web Operational
90 days ago
99.98 % uptime
Today
Mobile Operational
90 days ago
99.98 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
99.99 % uptime
Today
VetConnect PLUS Ordering Operational
90 days ago
99.98 % uptime
Today
SmartService Operational
90 days ago
100.0 % uptime
Today
ezyVet Software ? Major Outage
90 days ago
99.8 % uptime
Today
ezyVet Software: USA and Canada West Operational
90 days ago
99.98 % uptime
Today
ezyVet Software: USA and Canada Central/East Operational
90 days ago
99.99 % uptime
Today
ezyVet Software: Australia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: New Zealand Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Asia Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Europe/Middle East/Africa Operational
90 days ago
100.0 % uptime
Today
ezyVet Software: Version Specific Operational
90 days ago
100.0 % uptime
Today
ezyVet Datalake Operational
90 days ago
100.0 % uptime
Today
ezyVet Go Operational
90 days ago
100.0 % uptime
Today
ezyVet Scan Operational
90 days ago
100.0 % uptime
Today
ezyVet Kiosk and ezyVet Connect Operational
90 days ago
100.0 % uptime
Today
ezyVet Academy/Absorb Platform Major Outage
90 days ago
97.72 % uptime
Today
ezyVet Third Party Integrations ? Partial Outage
90 days ago
99.92 % uptime
Today
Cubex Operational
90 days ago
100.0 % uptime
Today
Diagnostic Integrations Partial Outage
90 days ago
99.55 % uptime
Today
Emailed Labs Operational
90 days ago
100.0 % uptime
Today
Fax Integrations Operational
90 days ago
100.0 % uptime
Today
Insurance Integrations Operational
90 days ago
100.0 % uptime
Today
PACS Medical Imaging integrations Partial Outage
90 days ago
99.64 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Product supplier Integrations Operational
90 days ago
99.93 % uptime
Today
SMS Providers Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
ezyVet/ Vet Radar/ Smartflow Support Phone System Operational
90 days ago
100.0 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Vet Radar ? Operational
90 days ago
100.0 % uptime
Today
SmartFlow ? Operational
90 days ago
99.98 % uptime
Today
iPad Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
99.96 % uptime
Today
Diagnostic Imaging Operational
90 days ago
100.0 % uptime
Today
IDEXX Web PACS Operational
90 days ago
100.0 % uptime
Today
Diagnostic Images Operational
90 days ago
100.0 % uptime
Today
PIMS Ordering Operational
90 days ago
100.0 % uptime
Today
PathPIXX Operational
90 days ago
100.0 % uptime
Today
Telemedicine Operational
90 days ago
100.0 % uptime
Today
VetMedStat Operational
90 days ago
100.0 % uptime
Today
VMS Pro Operational
90 days ago
100.0 % uptime
Today
VMS18 Operational
90 days ago
100.0 % uptime
Today
VMS Admin Operational
90 days ago
100.0 % uptime
Today
PowerScribe One ? Operational
90 days ago
100.0 % uptime
Today
CardioPet Operational
90 days ago
100.0 % uptime
Today
DVMInsight Operational
90 days ago
100.0 % uptime
Today
Cornerstone Operational
90 days ago
100.0 % uptime
Today
Online Payments Operational
90 days ago
100.0 % uptime
Today
SmartOrder - Online Inventory Ordering Operational
90 days ago
100.0 % uptime
Today
IDEXX Reference Laboratory Operational
90 days ago
100.0 % uptime
Today
Cornerstone Cloud Operational
90 days ago
100.0 % uptime
Today
Neo Degraded Performance
90 days ago
100.0 % uptime
Today
Neo Software ? Degraded Performance
90 days ago
100.0 % uptime
Today
Neo Payments ? Operational
SMS (Text) Messages ? Degraded Performance
Third Party Integrations ? Operational
rVetLink Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Referral Import (API) Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Operational
90 days ago
100.0 % uptime
Today
Enterprise Manager Login Operational
90 days ago
100.0 % uptime
Today
Control Center Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
DataPoint Operational
90 days ago
100.0 % uptime
Today
DataPoint-API Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
Petly Plans Operational
90 days ago
100.0 % uptime
Today
PIMS Data Integration Service Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
PDF Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Petly Pages Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Texting Operational
90 days ago
100.0 % uptime
Today
Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Pet Health Network Pro Operational
90 days ago
100.0 % uptime
Today
Vello Operational
90 days ago
100.0 % uptime
Today
Neo Vello Operational
90 days ago
100.0 % uptime
Today
ezyVet Vello Operational
90 days ago
100.0 % uptime
Today
Cornerstone Vello Operational
90 days ago
100.0 % uptime
Today
Pet Owner Portals Operational
90 days ago
100.0 % uptime
Today
Texting Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024
ezyVet Third Party Integration Issue
Resolved - This incident has been resolved.
Nov 20, 10:25 EST
Investigating - The ezyVet Academy platform (Absorb), one of our third-party applications, is currently experiencing performance issues. This is affecting the ability to utilize the Academy. Please contact Absorb directly for further details.
Nov 18, 15:40 EST
Nov 19, 2024
DVMI 24.1 (Deployment 2)
Completed - Scheduled maintenance is no longer underway. It will be rescheduled for tomorrow November 20 at 8pm est.
Nov 19, 20:04 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 20:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 19, 09:18 EST
Nov 18, 2024
DVMI 24.2 (Deployment 1)
Completed - The scheduled maintenance has been completed.
Nov 18, 18:32 EST
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 18:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 17:00 EST
Scheduled - DVMInsight is undergoing planned maintenance to update to version 24.2. There's no planned downtime for this event.

Next update in 1 hour.
Nov 18, 16:56 EST
Nov 17, 2024
ezyVet/ Vet Radar/ Smartflow support phone system technical issue
Resolved - This issue has been resolved. All systems are back to operational levels and functioning as expected.

Thank you for your patience as we worked through resolving this issue.
Nov 17, 16:04 EST
Investigating - We are currently experiencing technical problems with our support phone system, which are preventing customers from reaching our team. We appreciate your patience while we work with our third-party provider to resolve the issue.

If you require support in the meantime, please raise a ticket via the support widget in your application or email us directly at feedback@ezyvet.com or smartflow@idexx.com. Our team will respond as quickly as possible.

Thank you for your understanding, and we apologize for any inconvenience this may cause.
Nov 17, 14:21 EST
Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
VMS 24.6 Release
Completed - The Telemedicine team is done validating this release and has given the all-clear. We'll continue to monitor systems throughout the evening and any unexpected behavior should be reported through typical channels.

-Telemedicine Product Team
Nov 13, 18:24 EST
Update - We are continuing to verify the maintenance items.
Nov 13, 18:09 EST
Verifying - The applications have been updated and our team is currently making its way through validation. Next update upon completion.
Nov 13, 17:49 EST
Update - Application: VetMedStat, VMS Pro, VMS18, VMS Admin

Issue: The 24.6 release has started.

Customer Experience: No anticipated downtime

Group(s) Impacted: All users

Owner: Telemedicine Product

Estimated Time to Resolution: 1 hour

Estimated Next Update Time: 1 hour
Nov 13, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 17:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 16:58 EST
Scheduled - Application: VetMedStat, VMS Pro, VMS18, VMS Admin

Issue: Deployment will begin on Wednesday November 13th starting at 5PM ET.

Customer Experience: No anticipated downtime

Group(s) Impacted: All users

Owner: Telemedicine Product

Estimated Time to Resolution: 1 hour

Estimated Next Update Time: Start of Deployment
Nov 12, 15:59 EST
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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